March 31, 2013

WEEK 13: Holy Gardens Oton Memorial Park, March 31, 2013

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these posts.

WEEK 13: HOLY GARDENS OTON WEEKLY KAIZEN REPORT


Leaflets and Promo items being given to our hot prospects


Road less travelled, going to one of the barangay where we do 
leafleting and saturation



Refreshment given to our clients as one way of showing our 
unique service experience



CSS Daisy talking to our client


New set of fire extinguisher in the office


Weekly Kaizen Report - Holy Gardens Greenhills Memorial Park 13th Week

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these posts


WEEK 13: WEEKLY KAIZEN REPORT OF HOLY GARDENS GREENHILLS MEMORIAL PARK

To : Jorge U.Saguinsin
Senior Managing Director
Holy Gardens Memorial Park

Thru:
1.Aireen S. Ricamara
OIC-Holy Gardens Memorial Park
2.Mr. Eddie A. Borejon
MT- HGGMP & MAJOREM
Member of Management Committee
3.Ms. Brendalyn Garcia
Marketing Coordinator
From: Cheryl I Delatado
SFC-HGGMP

March 25 - 31, 2013
1. Sales results closing vs. last week

THIS WEEK
LAST WEEK
IMPROVEMENTS
Unit:
SU= 1
LBD = 2
SA= 60,387.10

Total Collection = 197,575.26

Unit:
SU = 13 lots
Reservation = 13 lots
SA=617,838.71

Total Collection = 661,976.64
We have sold one lawn lot, two (2) LDB. and we will make sure by this coming week to triple our SALE. Achieve our target.
Inputs (Internal)


Prospecting – 110
· Text blast= 150
· Facebook
· Referrals –get referrals from agents and clients.
· Leafleting after interments
Prospect: 100










Improvement:
1. Marketing Activites, by hiring more agents, particularly those who have pass Real Estate broker so as to have a licensured agents.
2. Offering UNIQSEX
3. Pagandahin ang memorial park para makabenta ng madami,
3. Pagandahin ang office para presentable sa mga existing customers at upcoming Customers.
5. Magakaroon ng sense of ownership para mapa-ngalagaan ang mga gamit at memorial park.
6. UNITY - magkaroon ng unity ang staff.
Setting sales appointment

Tripping
No. and methods

15 prospect tripped
Offering snacks to customers, offering a UNIQSEX, letting them feel that they were the kings & queens.

Evaluation
Weekly evaluation of the marketing staff.

Para ma-apply sa pagbebenta.

External (Agents)


Recruitment
No. and methods

Recruiting of more sales agent.
No. of calls and visit 100
Textblast- 50text messages was sent to our agents, customers and prospects.
>Assisting sales agents on sales presentation para ma-close ang benta.
>Updating them their prospect list.



2. Customer service

Security Guard
Advise them to update their daily monitoring roving report.
Office
Nakapag-canvass na ng new set of sofa para sa office. Given to sir eddie the quotation price.
Payments
Textblast to remind them about their monthly dues.
Tinatapos ang ageing para makapag-deliver na ng mga SOA at demand letter.
Documents
Checking of documents properly before sending at head office para ma-facilitate maaga ang mg CO.
Interments
Posting pre-interment notice, post interment notices, and griefshare. Following the steps provided in the internment checklist.
Paying the ISG after following the given standard procedures.
Following the standard procedure in internement.
Post interments
Post interment report on blog
3. UniqCSEx

Office furniture
Nakapag-canvass ng set of Sofa.


Car
Pinapaayos ang sasakyan.
Toilets
Paglilinis araw araw ng cr at paglagay nang tubig sa balde
Snacks
Nagprovide ng C2 drinks at mga biscuits para sa customers at soon to be clients.
4. Interment equipment – Black liner, kailangan na pong palitan.
5. Interment procedures – Assesing of interment documents properly before accepting payments, interment fee and it should be paid three (3) days prior to interment schedule. Posting of pre- and post- interment.




Prepared by:

Cheryl I.Delatado & Lennie B. baylon
HGGMP-STAFF
3/31/13

Celebration of the Feast of the Risen Christ


From: Holy GardensGroup
Date: Sun, Mar 31, 2013 at 7:57 AM
Subject: Celebration of the Feast of the Risen Christ


Ang pambihirang araw ay nilikha ng Diyos para sa iyo.  Halinang magsaya

--


Holy Gardens Group

A SPECIAL PLACE WHERE OUR LOVED ONES ARE REMEMBERED IN A VERY SPECIAL WAY





Let us observe learn observe from the Easter Salubong Celebration 2013 in Angono, Rizal

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these posts

Witness the glorious celebration of Easter Salubong in Angono, Rizal.  This had ABS CBN coverage.  This is an opportunity to benchmark good service;  can we do the party pops in the  interment.  Observe, Learn Observe.

Please comment and write your suggestions Chiefs/Heads. (It is a must - not later than Monday)



March 30, 2013

Holy Gardens La Union Memorial Park,Weekly Kaizen Report,March 2013

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these posts




Date:      March  30,2013
To:          Jorge U. Saguinsin 
               Senior Managing Director
From:     HGLUMP staff              
Subject:  Weekly Upgrades on Improvements March 25-30, 2013

Sales results closing vs. last week
This week:
  
Su -1 lot
Sa – P33,820.16
Last week:

Su- 1 lot
Sa- P33,820.16
We were able again to sell this week ,though it is only 1 lot. we must exert  and double again our  effort  for us to aim our target for next month.We have  visited our prospects on superior products and give them token (folded fun) during the visit. Therefore, sales appear  that we can have a nother sale  this week  same as last week.
Inputs (Internal)
Prospecting
No.
Text blast – 200
Phone Call –50
We talked to our clients both prospects and visiting to the office ,and discussed adjacent lot or upgrading .We gave folded fans to other class A prospects and inquiring customers. We have given snacks to customers coming in the office .
Setting sales appointment


Tripping
No.
                                  
5 – Appointments
– trips
Calling of prospects for appointment and encouraging them to choose their preferred lot by tripping them at the project site.
Training of CSS
Topics discussed:

Three Secrets To
Growing Any Business

We were able to know that there are three steps,Vet your Idea,Bulid the proper foundation,Market,market,market.
We need to know if there are lot of competitors,how much they sell and how many people are searching for such product or service online?We need to do this to determine whether or not you appear to have a winning product or service.
We  need to stepback and  think about the channels where you would like to sell your products or services.You need to set up the systems that you need to support customers such as phone,system,email,website and other systems.The best way to start way your marketing is with the low hanging fruit.Go to the place where people are already looking for similar types of products or services and adeally where they are in “buy mode”.
External (Agents)
Numbers and methods
Recruitment
New agents:

We keep on recruiting agents  at  the interment area and on places where we are having our saturations.
Sales agent motivated
No. of calls/texted – 12
Visit – 5
Explaining and assisting them in filling up the Authority to Sale and having a photocopy of their TIN number. We also ask their prospect that might close until the end of the month.
Sales agent meeting



2.   Customer service

Security Guard
Northern Luzon Security Agency has submitted their company profile to us ,we will be  sending the documents to the head office for approval
Office
–   We clean daily the office and we make sure that tables and receiving areas are in proper order and condusive for receiving customers. Warm greetings by HGMP staff towards customer and prompt assistance unto them offering of mineral bottled water to inquiries, buyers and paying clients.
Payments
Text blast and visitation of paying client. We also follow-up arrears clients and inform them regarding our compounding penalty.
Documents
0- Documents delivered;
Interments
2 Post interment done: Thanking the family and saying condolence

New combination of motif has been utilize during interment
Post interments
5S after interment, placing of marker and Bermuda will be done after tampering of plot
Death anniversaries & birthdays:

3.   UniqCSEx 

Office decor
Cleaning of office every morning, done 5S in the office and bodega. Cleaning of glass doors and windows.
Re arranging of ornamental plants.
Site
Daily watering of plants from entrance to all road of the park. Gt also watered plants in the nursery. An area of 1,745 square meters done brush cutting.
Car
Cleaning in and out of the patrol car done by our TS.
Changed the tires of Nissan  
Toilets
Daily cleaning with soap and water daily every morning and GT fetched  water from  the container for customers’ use.

4.   Interment equipment – 5S on our interment equipment right after the interment. 
5.   Interment procedures – Systematic way of interment procedure always followed in order for us to render the excellent quality of our interment.

6.   Landscaping – GTs’  are more of focusing in watering the plants every morning and afternoon.




Vertical & Herbal Gardens
Daily watering  in morning and afternoon of vertical gardens in crypt area and herbal plants also other plants in the nursery
Lawn and garden maintenance
Brush cutting,1,745 sq.mtrs.TS also help in clearing the lawn area by collecting dried flowers and plastic wrappers in the lawn.

Pulling out of unwanted grass and weeds at Apartment area and family Estate

Daily watering of plants in morning and in the afternoon

Plants planted at Nursery:

Bougainvillea- 120 black plastic bag (240
                                                      pcs.)
Gumamela- 120 black plastic bag (240
                                                          pcs)