Week 10: HGPMP KAIZEN Report

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these posts

March 9, 2013

To:                   Jorge U. Saguinsin

Senior Managing Director

From:               Brenda Lyn G. Garcia

OIC - HGPMP

Subject:           Weekly Upgrades on Improvements 10^th week 2013

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1. Sales results closing vs. last week

This week: SALES: 4 lots and 1lot upgrading         SA:  152,416.80	Last week: SALES: 5 lots   SA:  176,467.71	Results this week is lowered by 1. We have to focus more on lot reservations and partial d/p and encourage those with partial d/p to pay the full down payment.
Inputs (Internal)
Prospecting	No.   Text blast/phone call – 207   FB prospecting – 15   Sales presentation - 6	Offering of beside lot to at need buyers. We gave folded fans to other class A prospects and inquiring customers. We improve our snacks in the office and offered hot coffee and cold soda in the office.
Setting sales appointment   Tripping	No.                                             4 – Appointments   2 – trips	Calling of prospects for appointment and encouraging them to choose their preferred lot by tripping them at the project site.
Training of CSS	Topics discussed: Words to say to someone grieving What do we treasure to HGMP	Discussion and Understanding of topics in BB blog with staff during am talk. Discussion of possible for closing and for visitation every morning.
External (Agents)	Numbers and methods
Recruitment	New agent: 0
Sales agent motivated	No. of calls/texted – 21   Visit – 6	Explaining and assisting them in filling up the new ATS Informing the affordable Interment Service. Asking agents with their prospect list and list of for closing for the month.
Sales agent meeting	None

 

2. Customer service

 

Security Guard	Reminding of the standard procedures and the time of roving. I instructed them to clean their area 50 meters away.
Office	–        We clean the office daily and we make sure that tables and receiving areas are clear and clean. Warm greetings by HGMP staff towards customer and prompt assistance; Offering of cookies and serves cold bottled soda, hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients.
Payments	No. of text blast done by RFC: 320 Encouraging paying clients to avoid compounding penalty. Visitation of arrearages was done by RFC.
Documents	0- Documents delivered;
Interments	Post interment: Thanking the family and saying condolence
Post interments	5S after interment, placing of marker and Bermuda will be done after tampering of plot
Death anniversaries & birthdays:   Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none   FOFF: 1

3. UniqCSEx

Office decor	New office arrangement. Cleaning of office every morning, done 5S in the office and bodega. Cleaning of glass doors and windows, cleaning of bamboo fountain.
Site	Daily watering of plants and grasses; trimming of shrubs, brush cutting in lawn areas and parking
Car	Purchased air freshener for crosswind. Done RUBBER COATING. Checking of parts every morning, cleaning inside and out Crosswind and make use of the TPM card.
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

4. Interment equipment – Applying S40 to 2 sets of lowering device and greasing of moving parts, wiping of Konzert SS with “ArmorAll”.

5. Interment procedures – CSS lets the bereaved one member of the family to have a message and bid farewell before releasing the balloons.

6. Landscaping – Landscaped crypt area; replaced red cripper with dwarf santan 250 pcs, at Lawn 5A, 50 pcs. philandra.

Nursery/no. of plants planted	100 - philandra 150 – duranta 150 – yellow plant
Vertical & Herbal Gardens	Daily watering of vertical gardens in crypt area and herbal plants in the nursery
Lawn and garden maintenance       Construction	Brush cutting and walis in left and right wing Lawn 2A, 3B, Lawn Total of: 3,000 sqm   Request for new batch of backfilling will be requested so as to pursue other construction like path walks and roads in GE area.

7. Other improvement proposed.

Office	Collection booth inside the office Replacement of tables per staff Purchase of new set of desktop for accounting use Carpet
Interment	Iwata evaporated air condition canvassed at 25K Free Online interment
Saleable area and interment area	Follow up purchase of Trashcans @ BPI for site (plastic made) and chapel (stainless made)