HGLUMP Weekly Improvements,February 2013

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these



To: Sir JUS

Thru:Mam ASR

From: AC

Weekly Upgrade

HGLUMP

February 10,  2013

                                                   

Subject: Weekly Upgrades on Improvements

              January 28- February 2, 2013 VS February 4- February 10,2013

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
SA- P179,535.03 SU- 5 units        1 bodycrypt	SA- P72,913.28 Upgrading of 2 regulat lots to Senior Single Niche	We have increased on sale this week.We have sold 5 units and 1 bodycrypt.  We need to work hard more and focus ,to have more sales this coming week,and be able to get the target for the month.
Inputs (Internal)	Inputs (Internal)
- Textsblasts - Facebook - Leafletting at market,csi mall, city hall and during interment,giving of folded   fans to prospects that are are possible  to close sales this week.	- Textsblasts - Facebook - Leafletting at market,csi mall and during interment	·    Consistency of leafleting in the morning at the market,csi mall and after every interment was done   ·    House to house saturation was done after interments
Setting sales appointment 3 trippings Alma (1 ) Leslie (2)	Setting sales appointment 4 trippings	·         Prospects that were tripped committed to be closed this week
Training of CSS Effective Executive	Training of CSS Constant Communication	·         We were able to learn that effective Executive know where time goes,focus on outward contribution,build on strengths,they own stregths the strengths of their superior and subordinates,concentrate on few major areas where superior performance will produce.
External (Agents)	External (Agents)
Recruitment  1 agent recruited (Lita Mendoza)	Recruitment No agents recruited	We were able to recruit 1 ,We need to recruit more to increase our sale.

 

Security Guard
Office	-          Regular attending to Customers’queries with courtesy and be able to let them feel comfortable.Giving of folded fans to customers that are possible for closing sales.
Payments	-          Consistency in following up customers for their arrears to help increased our collection; -          Proper explanation to customers the reason why they have to pay their monthly amortization on time to avoid surcharge and avoid arrears
Documents	-          Texting and Calling to clients to inform them for their accomplished documents
Interments	-          Updated posting of interment pictures in Facebook and Griefshares on blogs -          Presence of Acmo to interments to monitor the interment proper procedure -          Checking of interment checklist and site before interment -          Talked properly to ISG the proper way of cleaning up their mess after their work
Post interments	Posted   3 interments on griefshare and facebook

2.       UniqCSEx

Office furniture	Re-arrangement of office furniture
Office décor	Additional ornamental plants were placed inside the office;
Car/ CJ	Daily checking done
Toilets	Daily maintenance of toilet; specially during interments.

3.       Interment equipment –     New Motif was been utilized.

                                             _     Newly washed complete set of motifs

 

      Interment procedures – Commitment prayer was being read by one of the family members

4.       Landscaping – Re-installation of vertical garden in the chapel area

Vertical Gardens	Maintenance of vertical garden by putting animal manure  and frequent watering it
Herbal Gardens/Nursery	Putting up of plant name tags for identification Maintenance of herbal by propagation and frequent watering the plants. Propagation of ficus plants and peanut plants Planted 300 plastic of santan and transferred 6 plants from the nursery
Lawn and garden maintenance	Regular pulling up of grass and weeds Planted peanut plant in replace of the Bandera Espanola plant at the entrance area.
Compost Pit	Widening of compost pit to contain all necessary needed to decompost

5.       Other improvements:

Office	New arrangement of office and putting up of table covers
Vehicle	Replacement of Battery and tires of Nissan Patrol
Interment	Portable sound system with microphone alternative during brown-out.
Saleable area and interment area	1 set of lawn mower
New Idea

Prepared by:

 ALMA   CARINO

 ACMO HGLUMP

 e posts

Week 4: HGPMP Weekly Upgrades on Improvement

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these posts

Jan. 26, 2013

To:                   Jorge U. Saguinsin

Senior Managing Director

From:               Brenda Lyn G. Garcia

OIC - HGPMP

Subject:           Weekly Upgrades on Improvements 4^th week 2013

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1. Sales and collection results closing vs. last week

This week: Jan. 21-25, 2013 SALES: Units:   16 lots         SA:  604,718.91 *3 lots reservation Net Coll: 233,388.13	Last week: Jan. 14-18, 2013 SALES: Units: 10 lots SA:  370,887.57 Net Coll : 235,960.49	Our sales performance boost this week. A matter of 6 lots difference again compared last week. We have closed GE prospect. We have done Sales presentation in Malacañang High school and leaf letting in Brgy. Calobaoan aside from sales follow ups, visitation calling and text blasts.
Inputs (Internal)
Prospecting	No. Text blast – 180 FB prospecting – 8 Phone Call – 10 Sales presentation - 1	Prospects visited last Sunday reserved a lot. Giving away of folded fans to positive prospects.
Setting sales appointment Tripping	No.                                      5 – Appointments 7 – trips	Calling of prospects for appointment and encouraging them to choose their preferred lot by tripping them at the project site.
Training of CSS	Topics discussed: UniqCSX memo, Customer Service Early Bird award Sales incentives	Discussion and Understanding of topics in BB blog with staff during am talk. Discussion of possible for closing and for visitation for the week.
External (Agents)
Recruitment	New agent: 1
Sales agent motivated	No. of calls – 6 Text blast: 12 Visit – 3
Sales agent meeting	None

2. Customer service

Security Guard	Giving away of gate pass for visitors and clients. Customer service oriented, respectful towards customers and visitors
Office	–        Warm greetings by HGMP staff towards customer and prompt assistance; Offering of biscuits, candies and hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients.
Payments	No. of text blast done by RFC: 160 Encouraging paying clients to avoid compounding penalty.
Documents	0- Documents delivered;
Interments	Hand shaking and saying “condolence” to the family after the service.
Post interments	Placing tent and chairs for the stay of the bereaved family after interment.
Death anniversaries & birthdays: Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none FOFF: 3

3. UniqCSEx

Office decor	Cleaning of office every morning, done 5S in our bodega everyday
Site	Daily watering of plants and grasses; trimming of ficus tree along right and left wing and alongside of Lawn 6A & 6B
Car	Checking of parts every morning, cleaning inside and out both Crosswind, Patrol & TLC and make use of the TPM card
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

4. Interment equipment – wiping of lowering device with metal polish to make it clean and  shiny; testing of bubble machine, sound system to be sure it’s working atleast one(1) hour before the interment proper

5. Interment procedures – we have free fireworks/kwitis (10 pcs.) which marked the arrival of deceased and funeral procession at the site or fireworks while lowering the casket.

CSS lets the bereaved family to stand up and clapped their hands for the job well done that their loved ones shown to them as a sign of thanking him/her for all the sacrifices and love.

6. Landscaping – pagtatanim ng shrubs sa ilalim ng indian trees sa Lawn 4B at Lawn 3B pinalitan ng lupa at shrubs sa may right wing near guardhouse area. Daily watering of newly landscaped areas of MP.

Nursery/no. of plants planted Jan. 21-26, 2013	680-yellow bell 120 – santan 310 – duranta 220 – yellow plants 350 – yellow ficus 240 – philandra 150 oregano Total plants planted for the week: 2,070
Vertical & Herbal Gardens	Daily watering of vertical gardens in crypt area and herbal plants in the nursery
Lawn and garden maintenance Construction	Brush cutting and walis at Lawn 6A, 5A and parking right side Lawn Total of:  2,743 sqm 70 T/Load Backfilling delivered

7. Other improvement proposed.

Office	Collection booth inside the office Replacement of tables per staff Purchase of new set of desktop for accounting use Carpet
Interment	New sets of vault forms; Iwata evaporated air condition canvassed at 25K Free Online interment
Saleable area and interment area	Follow up purchase of Trashcans @ BPI for site (plastic made) and chapel (stainless made)

 Prepared by:

Brendalyn G. Garcia

HGPMP