Alma,
Please read my comments. Please respond by email or through this blog and improve your next week's report
Please make it better. Goal: beautify the mem park, improve staff (the manageable execution) and sell more
JUS
January 6, 2013
Subject: Weekly Upgrades on Improvements (January 1-6, 2013)
1. Sales results closing vs. last week
THIS WEEK
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LAST WEEK
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IMPROVEMENTS
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3 lots
Sales amount
P 114,988.54
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0
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We were able to produce three sales for the three consecutive days of the week. We need more hard work and focus to have more sales this coming week. <What can you improve sa sales tactic. Ano nabago?>
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Inputs (Internal)
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Inputs (Internal)
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Prospecting –200
During I (Alma) did the leafleting,I generated more prospects because of the large volume of attendees of the three interments.
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Prospecting – 150
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· Leafletting during interment was done .In the afternoon after interment they texted their prospects. <same2. Ano nabago?>
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Setting sales appointment
10 tripping
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Setting sales appointment
5 Tripping
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· Those that were tripped committed to be closed this week <what was improved?>
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Training of CSS
How to have the proper time management applied to our office works and marketing activities outside.
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Training of CSS
Applying into action the two important motivational words IMPRESS ME
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· We were able to convince more clients to invest with us. <How and why?>
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External (Agents)
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External (Agents)
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Recruitment
No agents recruited
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Recruitment
No agents recruited
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Sales agent motivated –
1 Sales Agents motivated
Text blasts – 5 agents
Visited – 4 agents
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Sales agent motivated –
No Sales Agents motivated
Text blasts – 5 agents
Visited – 4 agents
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No improvement; There must be a sales agent meeting to show them how the other agents achieve their sales <when? Ano gagawin para dumating agents?>
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2. Customer service
Security Guard
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We got quotation for new security agency with the same price. Already sent thru pouch at BPI.We are waiting for the acceptance letter from the agency. <When iimplement?>
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Office
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- We have still the same office arrangement,but we are planning to re arrange it.
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Payments
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- Follow-up of customers in arrears helps increased our collection;
- Proper explanation to customers the reason why they have to pay their monthly amortization on time to avoid surcharge and avoid arrears
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Documents
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- Customers visits the office to pick up their documents <dapat ipouch ito. Bayad ito>
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Interments
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- Updated posting of interment pictures and videos in Facebook delights customers < we are avoiding FB na>
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Post interments
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Posted 3 interments on griefshare <May tribute ba?>
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Death anniversaries & birthdays:
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There were 3 death anniversaries and 3 birthday greetings of our passed away loved ones were posted at Holy Gardens Birthdays and Anniversaries <Ano nabago?>
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3. UniqCSEx
Office furniture
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Re-arrangement of office furniture
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Office décor
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Additional ornamental plants were placed inside the office; <What?>
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Car
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No improvement; Daily checking done <Why none? Paano kayo makapagtripping? Baka matotally sira na iyan>
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Toilets
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Daily maintenance of toilet; specially during interments.
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4. Interment equipment – New Motif was approved ready for purchasing <kailan bibilhin?>
5. Interment procedures – Commitment prayer was being read by one of the family members; <is this new? 3 months old na>
6. Landscaping – Re-installation of vertical garden in the chapel area <Nadagdagan ba vert gardens?>
Vertical Gardens
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Setting up of new project for vertical garden in chapel area
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Herbal Gardens
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Maintenance of herbal garden
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Lawn and garden maintenance
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Trimming of grass around the tablet marker
Regular brushcutting of Lawn areas
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7. Other improvement proposed.
Office
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<Wala?>
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Vehicle
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Replacement of Battery of Nissan Patrol
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Interment
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Portable sound system with microphone alternative during brown-out.
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Saleable area and interment area
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1 set of lawn mower
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New Idea
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<Improvements; kaizen. new ideas? JUS.
Prepared by:
ALMA CARINO
ACMO HGLUMP
