Weekly Upgrade
HGOMP
December 3-December 9 vs December 9-December
16
1. Sales results closing
vs. last week
THIS WEEK
|
LAST WEEK
|
IMPROVEMENTS
|
Units : 2 Body crypts
Php 28,000.00
|
Units: 0
|
There is a slight improvement on sales. Our prospects are inquiring if there will be promos this holiday and the coming new year like the paylite promos and lighter
|
Inputs (Internal)
|
||
Prospecting – 75
· Text blast
· Facebook
· Interment service
prospecting
· Referrals
· Leafleting every
morning
· Tenting every
Saturday and Sunday and when there’s an interment
|
Prospect: 50
|
Improvement
· All staff come to office early to
perform 5S
· We enhance our schedule every day.
During AM talk, each staff was given a list of what they will do for the day
that they will sign and check every accomplishment.
VRT
· Leafleting at CPT/Market
· Text blast
· At the office to assist customers that
will pay their monthly amortization
· Attend to inquiries
· Assisting walk in customer
· Communicate to head office
AMC
· Deposit of collection
· Follow up prospects (referrals,
agents, old prospects, existing customer)
· Saturation
· Agent visit
· Follow up day to day collection
· Interment preparation
DLE
· Sending of abstract
· Sending of Dep. Slip
· Text blast (Agent, prospects,
suspects, existing customers) about on going promos, collection, and
schedule.
·
SG
· Site maintenance
· 8:00 am: report of what to do
· 12:00 nn: report of what he
accomplished
· 5:00 pm: report of what he
accomplished and what is not.
|
Setting sales appointment
2 Trippings
|
No. and methods
1 prospect tripped
|
Sinusundo ang prospect sa bahay para i-tripping
sa site then i-hahatid pauwi. Binibigyan ng promo items like mug or folding
fan ang prospect.
Nag o-offer ng drinks and snacks sa
customer during tripping.
|
Training of CSS
FAQ
Handling objection
AATR
|
Addendum
|
All staff must train how to handle
complaints and the correct procedure before communicating it to HO.
We must secure a complaint ticket
first then send it to HO for their reference.
|
External (Agents)
|
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Recruitment
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No. and methods
|
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Sales agent motivated –
4 Sales Agents motivated by talking to
them personally and discussing them the benefit of Pabongga Bonanza
Text blasts – 10 agents
|
No. of calls and visit
Textblast- 10 text messages was sent
to our agents, customers and prospects regarding our latest promos.
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Continuous reminders and answering their inquiries.
Asking all agents their prospect list.
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2. Customer service
Security Guard
|
|
Office
|
Floor map of the
floor.
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Payments
|
Textblast and visit of arrear customer
to remind them about their monthly amortization
|
Documents
|
Proper checking of documents before
sending to Head office
|
Interments
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GInamit ang lumang billboard para sa
mga nakatambak na lupa upang di masira o maapektuhan ang katabing puntod.
Nagbriefing sa mga ISG ng mga
responsibilies at work nila.
|
Post interments
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Posting of Post
interment report on blog
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Death anniversaries & birthdays:
|
3. UniqCSEx
Office furniture
|
Nilinis ang mga sofa
|
Office décor
|
Gumawa ng basket of promo items para
Makita ng mga customer na bumibisita sa office
|
Car
|
Araw-araw na paglilinis ng eagle at
pagcheck up para sa mga dapat ipaayos
|
Toilets
|
Paglilinis araw ng
cr at paglagay nang tubig sa balde
|
4. Interment equipment – Palagiang
paglilinis ng podium
5. Interment procedures – Actual checking
of interment checklist 2-3 hours before the interment
6. Landscaping – Pagdidilig ng mga punla sa
herbal garden at vertical garden
Vertical Gardens
|
Araw-araw dinidiligan ang mga halaman
sa vertical garden sa harap ng gate.
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Herbal Gardens
|
Inilipat ang mga herbal plant sa
paligid ng puno ng buko malapit sa cr para madaling madiligan
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Lawn and garden maintenance
|
Tinanggal ang mga tuyong bulaklak sa
mga puntod
Tinanggal ang mga solar lamp, nilagyan
ng pangalan at itinabi sa bodega
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