SETTING THE STANDARDS IN INTERMENT SERVICE
Innovation creates more wealth and more customers
Objectives:
1. To bring back excellent customer service to deceased and renew
our excellence in interment service
2. To really set the standards in interment service
3. To assist sellers sell more
4. To promote word of mouth advertisements
Our interments had all the trimmings: epitaph, balloons, ceremonies, music, convoys, tributes, funeral pack,smoke machine, bubble machine.
We were great!. We did well. Lest every one forget that.
That was something to be proud of
The most important was upload of the video to the third party site: You Tube and Daily Motion. That was then when 3f had strict monitoring and able leaders.
The video production is an important part of training because it is an important skill to execute this unique service feature.
All the SBUs eagerly and enthusiastically complied: La Union, Pangasinan, Calamba, Oton, and Calapan: NO EXCEPTIONS. 3F STAFF PRACTICED THE GOLDEN RULE (He who has the gold rules. He who releases the funds): no if replenishment, if such was not done on the following day after interments (I understand the IF, the standards for processing had changed to may sadness)
Reality: Not happening now.
May compensation na ito under our new rules:
P100.00 per video and upload for vid of 20 to 39 pages.
P200.00 per video and upload for vid of 40 and up
Please check your emails and our Blog site. MC na ito
WHAT TO DO NEXT:
1. Understand ppt on reaffirming customer service
2. Strictly follow the checklist including the uploads. of vid.
3. The SAA and the AP must exercise leadership and show fangs and teeth to enforce such practice.
4. Magpacontest tayo - pagandahan ng video say
P5,000 first prize
P2,500 second prize
until March of 2018
HR too. Include in the Performance Evaluation that are customer service centric.
Top management: Mam Madel Mam Elvie must consider this. We support our customer serviced and business in a positive way. HAMP must adopt this if we are to see another decade of existence
Jorge U. Saguinsin
Be a BIDDA now
RRURAC (Read, Reflect, Understand, Realize Act, Check)
Please visit the following sites:
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