On Communication

TO         :   HR/Admin

Guidelines for communication  (please make a hard copy)

Every staff of the Holy Gardens group MUST comply with the following guidelines on communication  (this has been published before)

l.  Every staff on the payroll, or on contract must have a SUN sim;  he must register that number with HR.  He must have that SIM while on working hours and must text, call or be contacted via that number.  He will be penalized for not following this.  Should the office incur expenses for text or calls to other networks, the employee contacted using other networks, the violator of this guideline shall be charged accordingly

2.  Every text messages must be answered.  He must index the message and answer accordingly depending on the action requested.

3.  Answer the phone on the third ring;  if the call cant be taken because there is a customer, please text or say so to the caller.

4.   All messages, memo must be given feedback on what action was taken

5.  It is wise to copy other personnel to have proofs that such messages have been answered or that a message has been sent to the staff concerned.

6.  If there was a call and you failed to answer, text or call and inquire what was the missed call for.

7.   Think hard before answering, you may text or write something that is offensive and  that you may later regret.

8.  Use grammatically correct language in texting or emails.  Avoid jargons, jejemon, abbreviation that slow down understanding

9.  Use corporate properties for what they are intended for -  communicating on corporate matters.

10.  Obtain a personal sim number so that you can leave the corporate cellphone when you get out and you can be contacted.  When you are on leave, leave the corporate cellphone or sim at the office

11.  It is understood that when you are hired, you are available for text or call 24/7.  You are to answer the call from the office especially if they concern customer concern or there was an endorsement failure (Many do not!)  This must be used by caller judiciously though

For compliance

Jorge Saguinsin

A SPECIAL PLACE WHERE OUR LOVED ONES ARE REMEMBERED IN A VERY SPECIAL WAY

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