Week 14th : HGCMP Weekly Kaizen Report

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April 6, 2013

To:                   Jorge U. Saguinsin

            Senior Managing Director

From:               Danica Grace M. Ordinario

                        HGCMP

Subject:           Weekly Upgrades on Improvements 14^th week 2013 (April 1-6, 2013)

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1. Sales results closing vs. last week

This week: SALES: 1 reservation       SA:  24, 193.55	Last week: SALES:  1 lot SA:  24, 193.55	We will focus on marketing inputs esp. increase number of tripping and visitation of prospect to get closer to our target.
Inputs (Internal)
Prospecting	No. Leaf letting - 35 Text blast/phone call – 324 Prospect gen. 4 –positive prospects Visited: 12	Offering of beside lot to at need buyers. We gave folded fans to other class A prospects and inquiring customers. We improve our snacks in the office and cold juice  in the office.
Setting sales appointment Tripping	No.                                              1 – Appointment  3 – trips	Increasing marketing inputs to increase possibilities of sales. Esp. setting up of appointment. We have to devote most of our time doing value added activities; nurturing prospects increase visitation and selling.
Training of CSS	Topics discussed: How to sell -more tips and more ideas Improvement in our interment Posting of Announcement about the vacant position of  HGCMP CSS	Discussion and Understanding of topics in BB blog with staff during am talk. Discussion of possible for closing and for visitation every morning.
External (Agents)	Numbers and methods
Recruitment	New agent: 1	At least 2 new agents must be recruited weekly and which I must devote myself to recruit new agents
Sales agent motivated	No. of calls/texted –3	Visitation of agents must be done in a daily basis. We encourage them to sell to have additional income.
Sales agent meeting	None

2. Customer service

Security Guard	NA
Office	–        We have done 5’s of papers that we can use again.
Payments	No. of text blast done by RFC: 100 Encouraging paying clients to avoid compounding penalty. Visitation of arrearages was done by  MLM
Documents	1- Documents delivered;
Interments	Post interment: Thanking the family and saying condolence
Post interments	5S after interment, placing of marker and Bermuda will be done after tampering of plot
Death anniversaries & birthdays: Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none FOFF: 2

3. UniqCSEx

Office decor	Cleaning of office every morning, done 5S . 5’s of papers that can be re use
Site	Improvement of our Rotonda area
Car	Daily cleaning of vehicle. Checking of parts every morning, cleaning inside and out of our Wrangler
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

4. Interment equipment – TPM in our Wrangler.

5. Interment procedures – Immediate tampering and planting of bermuda grass in the grave lot.

6. Landscaping – daily watering of newly landscaped areas of HGCMP

Nursery/no. of plants planted	Duranta – 400, Indian Tree 10
Vertical & Herbal Gardens	Daily watering of vertical gardens in crypt area and  plants in the nursery
Lawn and garden maintenance	Brush cutting/mowering in:  Interment area , front of Chapel area and also in SSN area Lawn Total of: 4, 000.00 sqm

7. Other improvement proposed.

Office	WE requested to the owner of the building for re paint of our office., for approval ang schedule of painting.
Interment	New set of motif is to be ordered, I will make a PDCA for the budget.
Saleable area and interment area	Materials for the construction of road works, drainage system and back filling is already sent and  will be ordered most probably next week.