Communications Center for Holy Gardens: Week 4: Weekly Upgrade HGOMP

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January 26, 2013

Week 4: Weekly Upgrade HGOMP, January 26, 2013

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these posts.

WEEK 4

To : JUS

Thru: ASR

From: VT

Weekly Upgrade

HGOMP

January 21, 2013-January 27 2013 Vs. January 14, 2013-January 20, 2013

1. Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Unit: 2 lot SA-61,290.32 1 lot reservation	Units: 1 lot reservation	We just have 2 lot sale and 1 lot reservation this week. We will work hard next week to attain our target for the week and the month.
Inputs (Internal)
Prospecting – 100 · Text blast · Facebook · Referrals · Leafleting and saturation on Tigbauan, Oton and Villa. · Tenting every Saturday and Sunday and when there’s an interment	Prospect: 90	Improvement >All staff come to office early because it is our duty and because of the early bird program. > Implement Reward and punishment thru early bird program. > We agreed to be more aggressive in our saturation and prospecting so that we will hit our targets. >VRT > Saturation at Tigbauan, Oton and Villa. > Text blast > At the office to assist customers that will pay their monthly amortization > Attend to inquiries > Assisting walk in customer > Communicate to head office, follow up pending JO’s, PO’s and other documents including re-imbursements. AMC > Deposit of collection > Follow up prospects (referrals, agents, old prospects, existing customer) > Tenting on Sundays and Saturdays > Agent visit > Follow up day to day collection > Interment preparation >Saturation at Tigbauan, Oton and Villa. DLE > Sending of abstract >Sending of Dep. Slip > Text blast (Agent, prospects, suspects, existing customers) about on going promos, collection, and schedule. >Saturation at Tigbauan, Oton and Villa. SG > Site maintenance. > Improvement of Vertical Garden. > Improvement of nursery > Checker of back filled materials.
Setting sales appointment 2 Tripping	No. and methods 2 prospect tripped	Binibigyan ng promo items like tshirts or folding fans ang prospect. Nag offer ng drinks and snacks sa customer during tripping.
Training of CSS 17 Highly guarded Strategies to Close Every Sale Guaranteed Plus how to combat the fear of closing.	Review of 17 Highly guarded Strategies to Close Every Sale Guaranteed Plus how to combat the fear of closing	All sales team must have knowledge on how to improve sales and how to overcome fear of closing.
External (Agents)
Recruitment 1	No. and methods
Sales agent motivated – 7 Sales Agents motivated by talking to them . Text blasts – 15 agents	No. of calls and visit Textblast- 20 text messages was sent to our agents, customers and prospects regarding our latest promos.	Continuous reminders and answering their inquiries. Asking all agents their prospect list.

2. Customer service

Security Guard	Reminded him to update his roving report again.
Office	Nilinis ang sliding door at aircon.
Payments	Textblast and visit of arrear customer to remind them about their monthly amortization and giving folding fans for new year.
Documents	Proper checking of documents before sending to Head office
Interments	Inayos ang mga sirang hauler ni Mang Samson at kinausap ang mga ISG na ayusin ang paghuhukay at ilagay sa sako ang mga nahukay para di magkalat.
Post interments	Posting of Post interment report on blog
Death anniversaries & birthdays:

3. UniqCSEx

Office furniture	Nilinis ang mga sofa at pinagpagan. Tapos nilalagyan ng pabango.
Office décor	Naglagay ng mga balloons para makita ng mga customer na bumibisita sa office
Car	Araw-araw na paglilinis ng eagle at pagcheck up para sa mga dapat ipaayos. Nag PO ng para sa repainting at pag papaayos ng eagle.
Toilets	Paglilinis araw ng cr at paglagay nang tubig sa balde

4. Interment equipment – Palagiang paglilinis ng podium at pag check kung may sira.

5. Interment procedures – Actual checking of interment checklist 2-3 hours before the interment

6. Landscaping – Pagdidilig ng mga punla sa herbal garden at vertical garden at pagpapalit ng mga namatay sa vertical garden.

Vertical Gardens	Araw-araw dinidiligan ang mga halaman sa vertical garden sa harap ng gate.
Herbal Gardens	Inilipat ang mga herbal plant sa paligid ng puno ng buko malapit sa cr para madaling madiligan
Lawn and garden maintenance	Pinalinisan ang mga lapida para Makita nang customer ang perpetual care.
Compost Pit	Pagsasaayos ng compost pit area. Para pondohan ng mga tuyong damo para gawing pataba.