Showing posts with label complaint. Show all posts
Showing posts with label complaint. Show all posts

October 09, 2014

Rules for exceptional and excellent customer service

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"

They are really basics:

1,   Listen (from Dale Carnegie)

2.  Communicate

3.  Solve the problems

4.  Follow up;   (the hello service

5.  Courtesy

6.  Being professional:  be accurate, be on time, be neat, be thorough

How are you going to apply these?