Catcha gimmick for lot buyers to get our at need and prepaid plans UPGRADING THE SERVICE OR PACKAGE NOT THE PRICE

Memorandum Circular No     2019

Subject:   Promo for Pre Paid and at Need Buyers of Services at Holy Gardens Group

Objective:

1.  To generate more interest in the soc media about the latest exciting products of Holy Gardens group;

2. To boost sales of at need and pre need services

Situation:

1. Mahina uptake ng services:  pre need at at need. 3 to 4 lang ang benta

   ng pre need; zero sa at need

2. The competition is in the habit of upgrading prices.  Ang plan nila na P30,000 matapos na pakitaan ng pangit na casket becomes P100,000

Tayo:   WTDN

Upgrading the services,and packages, not the prices

1.  For funeral service, at need at pre need

     Basta pre existing lot owner (may previous plots owned) with our compliments for plans and services bought, with our compliments we will upgrade to the next higher best casket:    

Parang mali ang laki.  Ang tanda ko Carnation is P90k.  Please check baka kaya hindi tayo mabili

Dapat ganito price list natin

                               Pre need                                     Casket                              Cost

     White Rose    -   P30,000                                       OMS Full cap                  3,500

     Gladioli                38,000                                       Senior Tapiada                  6,500

     Cattleya               45,000                                       Metal Full Glass                8,000

     Peace Lily          60,000                                         Junior Plexi                       9,500

    Carnation            90,000.00                                      Senior Plexi                    11,000

     Chrysantemum  120,000                                         Middle Standard Plexi      12,000

     Lotus               150,000                                         Upper Standard Plexi       16,000

  Halimbawa binili niyang plan ay White Rose, with our compliments, at no extra charge, we will upgrade the casket to  Senior Tapiada

                                 Plan purchased    Upgrade to               Casket from                To


   Thus                      White Rose          Gladioli                    OMS Full Cap       Senior Tapiada

                                Peace Lilly            Carnation                 Junior Plexi            Senior Plexi

                                Carnation              Chrysanthemum       Senior Plexi            Middle Standard Plexi

                                Chrysanteemum   Lotus                        Senior Plexi            Upper Plexi

--                                                                                                                                                          

   Note:   For those with pre existing owned plots  (those who buy at need are not included)

2.  For interment services

    For  Deluxe buyers of IS, who are pre existing  the Plan or service will be upgraded into DLX with this full compliments:

                     Free   use of family car (NV 350)

                     Free  use of karuwahe ( MV drawn)

                     Additional corona  or spray

                     Free merienda, good for 50 pax  or two barrels of Chicken

        

  Jorge U. Saguinsin

YOUR OFFICES ARE TO REFER TO THESE ON QUESTION ABOUT PRODUCTS information and pricing.  Please RRURAC

Business Leadership in Small Doses

Holy Gardens One Stop Shop (Master Brochure)

Holy Gardens Cremation

Holy Gardens CMCS (Funeral Service)

Holy Gardens Memorial Plans (formerly Destiny Plans

Prof Jorge Entrep Business Advice

Time is gold

Time lost is lost forever.

Of all the resources, only time is irreplaceable

Successful companies primary tool is smart use of time -  being the first to market

One of our principles is EFFICIENCY.   To have high outputs and be productive.  Always

If we are unable to finish projects or tasks on time, it is an event called failure?  We are not

1.  LET US WORK TOGETHER TO CREATE BEAUTIFUL LIFE STORIES (not worries)

2.  BIDDA:     BELIEVE, INSPIRE, DREAM, DO AND ACT

3.  Read and answer all email and texts.  Be responsible

 4   RRURAC   (Read, Reflect, Understand, Realize Act, Check)  # 3

5.  Makipag TIPAN -  IGALANG ang mga nasusulat:  CCD handbook at MC

6.  Ang naiwan ng mahal sa buhay ay dapat masaya.

     Pag uusapan sa am talk

Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential.    Its contents and attachment  may not be copied nor forwarded to parties other than the ones intended to,  nor can the contents be used other than the original intent  You are advised to delete the message you received if in case it may have been wrongly sent to your good office

Imarflex water boiler

Mr Daryl

Mr Jeff

Thru Madel...

We saw this at the Heritage wake last night of Engineer Madrigal

Can we adopt this if more economical vs 3 in 1.  It cost P4,100 in Lazada.  Our costs are creamer in the jar, ground coffee, brown  sugar in the jar  Mas class pa.

Imarflex Water boiler at Lazada P4,000 only

Can we do this?  Can this be an innovation.

--

PAGSASANAY SA TAGUMPAY (Training for Success)

Good management is good management everywhere

Habits of Successful People

Stop blaming others for not achieving sales success; ask what drives you

PAGSASANAY SA TAGUMPAY

What drives you?

You may encounter obstacles in your sales.  It is easy to blame the season, and the consumer behavior and season.  And justify your failure.  But all that happens in life depend on you.  You create your own success...

Start asking yourself your motivation for selling?  Do you just want to manage to exist and survive?  Or be in a profession?  Or do you want to help others:  customers, other salesmen, the society?

Salespeople are quick to call me to ask how they can be successful in sales when they’re stuck selling what they believe is something their customers don’t want. It’s time to stop blaming what you sell as the reason for your struggles.

Not only is it time stop blaming what you sell, but it’s also time to stop blaming how you sell. Yes, I said it correctly. It’s time to even stop blaming how you sell. Think about that and remember I’m the person who wrote the book on prospecting.

Here’s the deal. What you sell and how you sell are small potatoes compared to why you sell. If you can’t address the question as to why you sell, then no process and no product or service is going to create long-term success for you.

Sales is all about helping the customer. That is “why” you do what you do. Unless you’re 100% committed on the why you sell — helping others — you’ll have little chance of long-term success in sales.

You might ask, “How can I have a ‘why’ when what I sell is something I don’t believe in?”

To me that’s an easy one to answer, because it comes down to a simple premise. Are you helping the customer achieve a desired outcome? If so, then that’s your why. If you’re not helping the customer achieve an outcome they desire, then you’re pulling a con game.

The sales profession offers you the privilege to help others.  For me this is the single biggest thing that jazzes me each day.  Stop and ask yourself how you’ve helped people and how the outcome you provide customers benefits them.   Make a list of all of these things and step back, and as you read the list, you’ll find yourself getting excited about the benefit you bring.

The more you focus on the why you sell, the more passionate you will become about why you sell. When you’re passionate about something, it’s amazing what can and will happen. Suddenly what you sell and even how you sell becomes secondary to why you sell.

Re: CV Danilo P. Francisco Jr.

I had discussion with Engr. June Francisco, the brother of the the Assumption teachers regarding prospective working together at Destiny Financial Plans Inc

today 7:30 am at McDo Antipolo in front of Unciano Hospital.  He and I have broached the idea of him being a senior manager at DFPI to handle operational 

and marketing objectives, these fitting his strength and work experience

                       Marketing  -  to sell our Destiny via our own independent sales force, and via General Agency

                       Operational excellence  -  top rate and branded customer experience for the:

                                                                  Chapel memorial care and services (funeral)     -  i uup ang Calamba at Pangasinan and work on other projects like La Union, Hamp (at possibly Taytay)

                                                                  Cremation -    running it and marketing the same

                                                                   Columbarium:   setting this up in chapel premises and lowering the cost further

                                                                    Body crypts  -  in future memorial garden projects to serve DE and segments using latest technology;   lower COGs to P5k and lower to make this

                                                                                            worthwhile

We talked about the following:

1.  He will be asked to focus on Destiny Plans and service delivery of 3C (chapel crematorium and columbarium).  He report to me so lessen birthing pains

     The C3 is our vision statement for the next 5 years.

     He will be essentially starting from 0 because we do not have an organization for dfpi or c3.  This will require a visit of the SBUs C3 assets:  Pangasinan and Calamba so that 

     he can make an assessment and determine his objectives and commitment

2.  I made kuwento about our past experience with Tamondong, J Ibanez, and Bonnie Quenano who had previous job experience asked for  a high salary but were unable to deliver

     This post faces the same question, risk analysis for the prospective employment

3.  After the assessessment, Engr Francisco can make a presentation to the board to justify the compensation he desires P70k

4.  The C3 will be tasked to do the following:

          Traditional products

          1.  Offer bundled service end to end:   

               1.  Funeral Service +  Interment Service +  Plot  (though the documentation and account distribution being problematic)  to  all SEC classes; at need and pre need;

                    (companies involved:  SBU +  CMCS)

               2.  Body Crypts +  Funeral Service to  DE Sec   (SBU + CMCS or mortuary)

         Non traditional products

         1.  Direct  Cremation  only  P20k (commissionable) to DE and customers at need ( pre need in the future with OIC approval)

         2.  Social amelioration package  for the poorest of the poor as certified by DSWD mayor or vice mayor

                            P12 + 3K    (cremation + 3 years usufruct for ash crypts)

         3.  Value added cremation services:

                          service before cremation

                          cremation after service

                        We benchmark Philplans Heritage Cremation plans   Heritage Cremation Plans

          4,  Memorial gardens   low priced body crypts  that are panelized to serve DE and market.

       

For your convenience, we can visit your location if it's within Metro Manila to present our packages. We can also bring you the form and pickup the payment.

Contact us now at 0917-5315501 / 0939-9285300 / 359-2158 or email us at inquire@heritageparksales.com

PRE-NEED CREMATION PLAN - (wala pang patay, pinaghahandaan pa lang in the near future)

Note: These are PRENEED PLANS, prices are not applicable to AT-NEED / IN-NEED. Please see prices of AT-NEED below.

Major Benefits of Pre-Need Plan:

Fully Assignable - the plan may be assigned to any deceased person other than the Planholder

Fully Transferable - the planholder can transfer all rights and privileges of his plan to another person as long as the plan must be in force.

Age Requirement:          

18-75 years old for Spot Cash

18-70 years old for 5 years to Pay

URN Included in any of the package. Design may change without prior notice.

Our latest Cremation Chamber

Additional Clause: Subject to availability of items and venue. In the event that any element of the package is not available at the time of the service, we shall provide a substitute if identical or superior quality

Additional Clause: This contract and its benefits may not be transferred or assigned to another person or entity within thirty (30) days from the purchase of the same or its transfer or assignment to another party. Any such transfer or assignment that does not comply with this restrictive period shall be considered void.

Contact us now! Please set an appointment before you visit our office. We can also visit your location for your convenience.
Our Office Hours: Monday – Saturday, 8:00am to 5:00pm

HERITAGE PARK MORTUARY AND CREMATORY

Click Here for the Aeternum Columbary Aeternum Columbary is the first true garden columbary of its kind in the country. This memorialization structure with its ornate features exudes an aura of peace and elegance with its floral theme.

AT NEED CREMATION - (meaning may seserbisyuhan na or may patay na)

CREMATION ONLY (NO WAKE)

Package Type	Service Included	Price
Supreme Cremation	Urn Pick up of deceased from hospital/residence Two (2) hours usage of Premiere Chapel (100pax) Use of presentation casket Registration of the Death Certificate Securing Cremation, Burial, Transfer or Quarantine	125,000.00
Standard Cremation	Urn Pick up of deceased from hospital/residence Two (2) hours usage of Regular Chapel (50pax) Registration of the Death Certificate Securing Cremation, Burial, Transfer or Quarantine	90,000.00
Angel Cremation (0-2 years old)	Token Urn Pickup of deceased from hospital/residence Two (2) hours usage of Regular Chapel (50pax capacity) Registration of the Death Certificate Securing Cremation, Burial, Transfer or Quarantine	25,000.00
Delivered Cremation	Urn Deceased is brought in by another party (not Heritage Park Mortuary & Crematory) to our crematory Photocopy of Death Certificate and Original Cremation Permit should be provided by the other party or by the family. Use of Viewing Chapel for 2 hours	50,000.00

CREMATION PACKAGES (WITH WAKE)

Package Type	Casket / Urn Type / Chapel	Price
Casketted Viewing then Subsequent Cremation	20 Gauge Steel, Non-Gasketted Casket or Use of Presentation Casket, Urn, 3 Nights use of Regular Chapel (50pax capacity)	380,000.00
Cremation followed by Wake	Urn, 3 Nights use of Regular Chapel (50pax capacity)	295,000.00
Cremation with 1 day wake	Urn, 1 Day use of Premiere Chapel (100pax capacity)	210,000.00
Cremation with 1 day wake	Urn, 1 Day use of Regular Chapel (50pax capacity)	165,000.00
Viewing then subsequent cremation (1 day wake)	Use of Presentation Casket Viewing at Premier Chapel	245,000.00
Viewing then subsequent cremation (1 day wake)	Use of Presentation Casket Viewing at Regular Chapel	210,000.00

Package Inclusions:

Funeral Home/Viewing	Pickup of the body from hospital/residence within Metro Manila
	Embalming (for viewing then cremation package only), preparation for viewing
	Memorial Set-up
Civil Registry/Permit	Registration of the Death Certificate
	Securing Cremation, Burial, Transfer, Transit or Quarantine permits
Merchandise Items	1 Registry Book

Urns

		URN included in any of the package above. Design of urn may vary according to availability during availment of the package. If the client will use his/her own urn, the package price will still be the same. If the client will purchase an urn from Heritage Park, the package price will still be the same and the price of the selected urn will be added to the package price.
		At The Heritage Park, we understand the importance of providing you with the very best. And for those who have chosen Cremation as their memorialization option, we offer an extensive collection of finely crafted imported urns. World-class craftsmanship featuring only the best in a wide array of materials and sizes, our urn collections will surely satisfy even the most discriminating. Urns Type: Brass/Bronze Urns, Porcelain Urns, Cloissoné­ Urns, Pewter Urns, Stainless Steel Urns, Cold Cast Bronze, Cultured Marble

On Tue, Dec 18, 2018 at 1:09 AM jun1662 <jun1662@gmail.com> wrote:

Hi Sir Jorge,

I will allocate my 110% effort.  I have strong belief kaya with your support.  Lets meet po.

Regards

Jun Francisco

Sent from my Samsung Galaxy smartphone.

-------- Original message --------

From: Jorge Saguinsin <holygardens.groupnew@gmail.com>

Date: 12/17/18 8:01 AM (GMT+08:00)

To: jun1662 <jun1662@gmail.com>

Subject: Re: CV Danilo P. Francisco Jr.

Copy po Engineer.  Can you make the shift to memorial products and achieve the targets

On Sat, Dec 15, 2018 at 6:45 PM jun1662 <jun1662@gmail.com> wrote:

Hi Sir Jorge,

As requested pls see attached file, for my CV.

Thank you.

Jun Francisco

Sent from my Samsung Galaxy smartphone.

-------- Original message --------

From: Jorge Saguinsin <holygardens.groupnew@gmail.com>

Date: 12/9/18 1:34 PM (GMT+08:00)

To: jun1662@gmail.com

Subject: Fwd: CMCS CHECKLIST

Hi Sir:

I am resending the funeral service checklist which you may have not received yet.

Kindly favor me with your resume/cv so that I may show this to my colleagues

As with regards to the job responsibilities, may I suggest :

      1.  To break this down into tasks

      2. And jointly with Mr. Gil to draw up a road map:

              1.  Sales targets for the  next five years:  kanya at sa inyo for the plans

                   How to achieve this

             2.  Sales/revenue target for the chapels: for the next five years

                 Aura targets

                 Holy Gardens C3 target

   after our discussion on Tuesday

Salamat po.  

Jorge

---------- Forwarded message ---------
From: Bpi Records <bpi.records3ffb@gmail.com>
Date: Wed, Nov 21, 2018 at 8:58 AM
Subject: CMCS CHECKLIST
To: Jorge Saguinsin <holygardens.groupnew@gmail.com>, Holy Gardens Pangasinan <hgmp.pangasinan@gmail.com>, Holy Angels Morong <holyangels.morong@gmail.com>, San Carlos Pangasinan Gardens Inc. Hgpmp <hggmp.calamba@gmail.com>, <bpi.comptroller2018@gmail.com>, <bpi.acctngapa@gmail.com>

Good Morning to all,

Here's the checklist for CMCS. Please see the attached file. 

Thank you.

--

           Glizel Ann R. Mesa

      Record Assistant

With GOD All things are POSSIBLE! 

                        Mark 10:27

Please visit the following sites:

 

   http://holygardenersrewards.blogspot.com/

   https://patsikotsuvpromo.blogspot.com/

   https://holygardensbonuspamore.blogspot.com/

--

PAGSASANAY SA TAGUMPAY (Training for Success)

Good management is good management everywhere

Habakuk: Speed and Strength God will give me

  Jorge U. Saguinsin

1.  LET US WORK TOGETHER TO CREATE BEAUTIFUL LIFE STORIES (not worries)

2.  BIDDA:     BELIEVE, INSPIRE, DREAM, DO AND ACT

3.  Read and answer all email and texts.  Be responsible

 4   RRURAC   (Read, Reflect, Understand, Realize Act, Check)  # 3

5. Makipag TIPAN -  iGALANG ang mga nasusulat:  CCD handbook at MC

 YOUR OFFICES ARE OBLIGED ORDERED TO UPDATE  THEIR POSTS AT THE FOLLOWING SITES: (they have been placed here for your easy reference)

   

   Free Obituaries for Friends of Holy Gardens

   Free Obits for Holy Gardens Customers

   Archives for Holy Gardens Tributes

   Birthdate and death date anniversaries of dearly departed

   Weekly posting  at HolyGardes Communications and Best Pictures

Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential.    Its contents and attachment  may not be copied nor forwarded to parties other than the ones intended to,  nor can the contents be used other than the original intent  You are advised to delete the message you received if in case it may have been wrongly sent to your good office

--

PAGSASANAY SA TAGUMPAY (Training for Success)

Good management is good management everywhere

Habits of Successful People

  Jorge U. Saguinsin

1.  LET US WORK TOGETHER TO CREATE BEAUTIFUL LIFE STORIES (not worries)

2.  BIDDA:     BELIEVE, INSPIRE, DREAM, DO AND ACT

3.  Read and answer all email and texts.  Be responsible

 4   RRURAC   (Read, Reflect, Understand, Realize Act, Check)  # 3

5. Makipag TIPAN -  iGALANG ang mga nasusulat:  CCD handbook at MC

 YOUR OFFICES ARE OBLIGED ORDERED TO UPDATE  THEIR POSTS AT THE FOLLOWING SITES: (they have been placed here for your easy reference)

   

   Free Obituaries for Friends of Holy Gardens

   Free Obits for Holy Gardens Customers

   Archives for Holy Gardens Tributes

   Birthdate and death date anniversaries of dearly departed

   Weekly posting  at HolyGardes Communications and Best Pictures

Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential.    Its contents and attachment  may not be copied nor forwarded to parties other than the ones intended to,  nor can the contents be used other than the original intent  You are advised to delete the message you received if in case it may have been wrongly sent to your good office

--

PAGSASANAY SA TAGUMPAY (Training for Success)

Good management is good management everywhere

Habits of Successful People

  Jorge U. Saguinsin

1.  LET US WORK TOGETHER TO CREATE BEAUTIFUL LIFE STORIES (not worries)

2.  BIDDA:     BELIEVE, INSPIRE, DREAM, DO AND ACT

3.  Read and answer all email and texts.  Be responsible

 4   RRURAC   (Read, Reflect, Understand, Realize Act, Check)  # 3

5. Makipag TIPAN -  iGALANG ang mga nasusulat:  CCD handbook at MC

 YOUR OFFICES ARE OBLIGED ORDERED TO UPDATE  THEIR POSTS AT THE FOLLOWING SITES: (they have been placed here for your easy reference)

   

   Free Obituaries for Friends of Holy Gardens

   Free Obits for Holy Gardens Customers

   Archives for Holy Gardens Tributes

   Birthdate and death date anniversaries of dearly departed

   Weekly posting  at HolyGardes Communications and Best Pictures

Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential.    Its contents and attachment  may not be copied nor forwarded to parties other than the ones intended to,  nor can the contents be used other than the original intent  You are advised to delete the message you received if in case it may have been wrongly sent to your good office

More Income and sales opportunities from Destiny Financial Plan White Rose and Cremation Services

To     :   Holy Gardens Memorial Park

                       Pangasinan

                       Calamba

                       BPI  - Destiny MemoriallPlan

Subject:  Draft of Sales Plan for White Rose PMS and Cremation PCS

Suggestions and comments are solicited.  Sound out agents and customers

Most probable implementation:   December 2018

Objectives:    

      1.  Pakitain at pabentahin ang Destiny Financial Plan, Crematorium ng

           Panga at Calamba na three years na in the making

         Destiny      30 per month each at Calamba and  Panga   =        60 units

         Cremation PCS    50 each per month Calamba ang Panga  = 100 units

      2.  To provide more sales opportunities to agents/sellers of Panga and Calamba

     3.   To provide income opportunities to our staff and our sellers

Reality:

     1.  Panay abono sa Destiny Financial Plans Inc.  Ang laki na ng gastos wala

          pang revenue.  Mga P57 million assets, P5 million cash,  mga kulang kulang

          nang P1 m gastos sa audit fees, actuarial, IC fees etc  Plus the big office

          at 3f where we spend  (P45 - 6   = P39,000 per month or  P468,000.  Walang

          pakinabang.  Lugi

    2.  Wala ding balita sa Calamba at Pangasinan sa benta ng mga services

    3.  Ilan na ang ppt na nagsasabi na:

         1.  Lugi tayo ng P2,551 per plot na P36,000 0 interest 60 months to pay.

         2.  Kaya nating kumita ng hanggang P2,500, 00 bawat plan (sa interest at

              sa difference in insurance fees)

Ano ang gagawin

1.  I push ang benta ng Destiny Plans - white rose  P30,000.00 using the 

    Destiny PPA

2.  I push benta ng prepaid cremation plans using addendum:

     (Pre Need)

    A.  Products

    1.  Direct cremation     P20,000 (excluding fuel surcharge*) with free urn

    2.  Cremation before services with chapel viewing  (excluding fuel surcharge)

         Non Aircon  P27,000.00  (3 nights and 4 days only)

         Aircon            35,000.00   (3 nights and 4 days only

    3.  Cremation after services     (Excluding fuel surcharge)

        with metal casket rental  

        Non Aircon    P32,000.00   (3 Nights 4 days)

        Aircon             40,000.00    (3 Nights 4 days)

   4.  Cremation  + Ash Crypts

     *At level ABFG only

        Direct cremation   P20,000 +   P40,000   =                                P60,000

       Cremation with chapel viewing AC   35,000. +  P40,000  =     P75,000

       Cremation with casket rental chapel chapel viewing        =       P80,000

                  P40,000     +  P40,000

      *Fuel Surcharge:

                In view of fluctuating fuel prices, this is being charged.   The price is based
                on average fuel consumption of 60 liters of diesel at P30.00/liter.  At current
                diesel priceof P52.00, the surcharge is  P22.00 x60   =  P1,320.00

Documentation is via addedum

How to get ahead in life using 3 proven ways to quickly grow your business... #3 is AMAZING!

The famous words:

1.  How can I help you?

2.  How can I be of better help to you?

3.  Is this the thing you want?

That is the key to be successful.  

Zig Ziglar says:

Commitment for Kita sa Tag Ulan PIS PMS sales on a triple 7 day

PAGSASANAY SA TAGUMPAY


Rizal Philippines
July 17, 2017

It is a triple 7 day today  7/17/2017. Quite an auspicious day.  May be a lucky day.

The Kita sa Tag Ulan, PMS PIS sales campaign had a slow but sure start, selling only 7 units on the first 15 days.  The SAA and the SBU promised to make up for the next 15 days.

This is their commitment:
                   SBU                               PIS                           PMS                   Total
           
                     HGLUMP                      9                                 -                         9

                     HGPMP                         5                             14                         19

                     HGGMP                        5                              14                         19

                     HGCMP                        4                               --                           4

                     HGOMP                        8                               --                           8

                       Total                            31                             28                         59

                                                    x     13                             13                        13

                                                          403                           264                      667

WOW GO GO SAA SELLERS SBU CMOS ACMOS

Comparison  of commission between sale of plots and PIS/PMS

                  PLOTS

                   P30,000 plot x  .50 as commssionable amount     =

                    15,000     x 10% for SE                                     =   1,500

                                    x  7% for SD   to be paid @ 90 days  =   1,050

                                              Total  com                                     2,550

                 PIS/PMS

                  P30,000 package x .87 commisionable amount          26,100

                                  x   10%                                                       2,610

                                  x   3%   prizes and incentives                          763

                                              Total                                             3,393

                         For straight com,  the difference    is                  P60.00

                         For total amount, the difference is                        P783

               Still finding reason why you should push this?




Sellers must support this campaign.  This campaign was designed for you to have Kita sa Tag ulan

               

Beefing up our customer service personnel and program

MC No

Date:   

Objectives:

1.  To generate more repeat sales

2.  To recruit more disciples and apostles to talk about products

3.  To fight and defeat the competition

4.  To further delight the customer

What:   to have infrastructures and personnel and system to further delight our customers

This program consist of:

1. Rewards and card system for existing customers;  more promo items for our customer (part of the 20% ME)

2.  Additional positions to handle customer service program at BPI and at the SBU

3.  Construction of customer lounge like in Calamba and Pangasinan

     1.  Rewards and card system

          This will enable us to save on:   ME and CF as we will only spend for the card and the reward points which is usually 1/2 of 1% in most stores.

           Types of cards:

           Say 

           for Holy Gardens

           1.  Kapamilya   cards for purchases of 30,000 up P100,000

           2.  Silver Card for purchases of P101,000 to 499,000

           3.  Prestige Card for purchases of  P500,000 up to P999,000

           4.  Platinum Card for purchases of P1,000,000 up

           Privileges:

          1.  3% discounts on repeat sales without agents

          2.   1 rewards point for every P500.00 payment, one point is P5.000

                if they pay in the office.  0 point for payment for collection from the house.

         3.   Special promos for prestige and platinum card like:

              1.  Dinner for two at a select restaurant

              2. GC for new purchases

              3. Priority when there are promo items 

          The above will be managed overseen by:

j          SAA at 3ffb

           Third CSS (who is a true and dedicated CSS for customer service/CRM

         For Majorem Lending:

        1.   All good paying buyers of Holy Gardens will be issued Majorem EZ Credit Access Cards that will be pre approved, upon proper meticulous credit checking.

        2.  The card shall have maturity of 3 years

       3.  The card will be sent to the residences of the buyers and will be activated when they agree to the terms and conditions of the EZ credit access card:

        (in addition to the general conditions of the card)

        1. That they can get up to 70% of the NLP (current market value) of the plot they purchased)

        2.  That they would sign the necessary docs when they avail of the credit;

       3.  The interest rate shall be prevailing interest per month plus 4% monthly penalty compounded

        THE CARD SYSTEM WILL BE OUTSOURCED PROVIDED THE TOTAL AMOUNT SPENT INCLUDING THE REWARDS POINTS SHALL NOT BE MORE THAN 3% OF THE ME.

       2.   CUSTOMER LOUNGE

       We shall construct, as we build the new office of Calamba a space for customer lounge which could be 40 to 50 square meters.  Its features;

      1.  Carpeted

      2.  Well lighted (soft lighting)

      3. Well appointed interior design

      4.  With reading materials:  magazines and newspaper 

      5.  Soft music

      6.  Hotel standards CR

      7.  Free coffee, tea or even soft drinks  and food servers to boot

       For Pangasinan, we can have one of the chapels temporarily, or have an area in the crematorium for the lounge., 

     3.  Additional personnel

          1.  The SAA

               This is in addition to the current records assistant:

                The responsibilities:

              1.  Supervision of records receipt, checking, signature and delivery to the customer within 7 days, with estate management, health tips brochures hand outs/manual, promos, vitamins and other goodies

              2. Repeat sales

             3.  Recruitment and training and sales directors/sellers including their SEAD and making sure that their com are paid ASAP

            4. Resolving customer complaints asap, on:   missing undelivered docs, lousy interments

            5.  Making sure that the card system works well

            6.  Crafting events and promos, sales campaign for the SBUS

           7.  Coordinating sales target achievement across the board:   holy gardens, destiny, and Majorem Lending

           2. Additional CSS (the third CSS at the SBU)

              CSS I   Sales and Marketing

              For sales and marketing purposes at the SBU:

             1.  Reports on DPMS from the  office personnel and the sellers

             2.  In charge of recruitment and training of additional sellers at the SBU

            3.  Sales and collection report 

           4.   In charge of deposit of funds to the bank

          CSS 2 Interments

          1.  In charge of interment:   the IA and interment checklist

         2.  IF replenishment

         3.  FOFF and Obits 

         4.  Tributes and their uploads to the proper blog and website

         5.  Inc charge of the collection  issuance of OR 

         6.  Proper accomplishment of PPA and pouching to the 3rd

              custody of OR and PPA

        7. In charge of the master file together with SFC

        CSS 3   Customer Service

        1.  In charge of rewards system and  delivery  of cards and attending problems thereof

        2.   In charge of lounge or about to be made lounge

        3.   In charge of social media posting:   blogs and facebook

        4.  Regular posting at best pictures and Kaizen report

        5.  In charge of QR code (to be coordinated with CSS 1)

        6. In charge of free wifi at the site.

        7. In charge of birthday greetings for the customer, remembrance of the birthday of the deceased, posting the same at the display board, 40th day and death anniversary

        8. Shall be in charge of leaflets, tarps, custody safekeeping and inventory of promo items

For compliance.  Inform me of your action plans and programs

         

Jorge  U. Saguinsin

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Holy Gardens Plus  - about sales of services as addition to the plots bought

Destiny Financial Plans Inc  - about duly licensed memorial plan for sales

Griefshare   -  free obit posting

Holy Gardens Best  - best pictures

Landscaping ideas - gorgeous landscaping ideas

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RRURAC:    Read, Respond, Understand, Reflect, Apply and Check   SBUS and their staff are obliged to vist the said site to comment.  It is a way of having shared learning

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