Showing posts with label business. Show all posts
Showing posts with label business. Show all posts

March 13, 2019

Code of Business Conduct and Ethics a template for Holy Gardens

PAGSASANAY SA TAGUMPAY For kaizen reports: You must post pictures under this template duly classified. Answer and provide pictures for all headings. COMPLY AND UNDERSTAND. 1. Pics of office (storage, files)/chapel, cr. Also post pictures of your staff in complete uniform daily with id for am talk) STRICT COMPLIANCE 2. Pics of site (the park) beautification/construction 3. Pics of warehouse inside and outside; SHOW INVENTORIES AND LOCKS 4. Pics of inventory of equipment (especially of those non operating) and materials 5. Pics of operational equipment

We  benchmarked   Aboitiz Code of Business Conduct and Ethics,  We have a code that is truly ours and reflect the leaders thinking and the rest of the group

Memorandum:

To   All

Subject:   Amendment of our Code of Conduct and Discipline

Date:   March 13, 2019.

Amendment,upgrading of our Code of Conduct and Discipline  V.3

Our Code of Conduct and Discipline is hereby upgraded to include offenses which are blatantly being disregarded by many of our staff, they being not there.  We intend to make  our CCD more inclusive and exhausttive and intend to pursue this strictly.  As of now, these have been disregarded and not implemented well, hence the low state of morale and performance

Amended Code of Conduct and Discipline


                                  CODE OF ETHICS AND BUSINESS CONDUCT
                                                     for Holy Gardens Group

Background:  and explanatory note

     A corporation is a fiction and a creation of law. Corporations have been most successful in the history of men in creating new products and wealth;  governments which tend to be compromising and are engaged in politics hamper the governments achievement of goals

     Men run it as an organization and it can only be good and bad as the men who are in it:  those who are leading and managing this  and the  people who follow the leaders and managers.  It is a simple proposition if the men who are in it:

                       1.  Are passionate
                       2.  Have integrity and are honest;
                       3.  Have good manners and right conduct and good values... (can be learned in kindergarten)

    This rests on  foundation of good moral values, fear of God and his commandments, a strong sense of being a good citizen ie love of country and fellow men

    We are Gods stewards of his creation and we are held responsible to use our gifts to multiply these resources for the good of all and not for us alone.  We are held accountable for our actions.  With our talent and leadership, we can make this world a better place here and now:   lessen pain, suffering, and poverty.  We can leave our legacy as good men here an now and not when are dead.  When we are dead, we are dead.

      The purpose of this code is to enable the organization the  corporation follow a codified collection of behavior processes and policies to achieve a common goal  -  a team to win and beat competition.  But people who are in it come with various backgrounds:    internal :  heredity, level of motivation, tendencies,  and external:  environment, family education,  work experience.  Thus they come in with their own set of value and principles and highly visible when they start talking about past jobs while under the employ of the present organization


   Even highly educated people lack integrity even from Ivy schools;  many companies complain of MBA graduates who are not only incompetent but are crooks.  Blame this on the original sin.  Blame this on selfishness  and indolence (laziness) which many claim are the root of evil... In  the organization if the bad practices persist or the incumbent bring in practices from other organization, and other value  system, chaos and disorder ensues.  Bad values of people can destroy corporate values (wealth creation process)

    In an existing organization departments and functions become too enamored with their daily tasks and their function to the detriment of the corporate goals, become misaligned, and disagreements and quarrel come as result.  The purpose of this code is to come together, to work together and that means success.

    We can not let the sense of good and bad in organization be left to chance.  That is why we have the People Department we have training and endless stream of communication from memos, websites and am talk to remind people of our code, system and values.  We have this manual, the CCD, MC Chart of Accounts with the corresponding accounting system for people to subscribe to..

That would be easier if there is a uniform level of hearing, understanding, acceptance from all people.  It is a lot easier if people empty their cups (sunnao) and practice the

           3 fold duty of an employee:     obedience, loyalty and diligence

          ABCD doctrine   -   ACCEPT BELIEVE COOPERATE AND DANCE WITH THE MUSIC



I. Objective 

   We have this code:

    1.  To be aligned with our vision and still maintain to be good citizens men and women
    2.   To ensure our success as corporate organism;
    3.   To continue to be a good citizen of this country and children of God.

II. Coverage


The Code of Ethics and Business Conduct covers the HGMP Group: Memorial Park Group, (the SBUs) Crematorium Columbarium Chapel Services, and Memorial Plans

III. Purpose 

   The purpose of this Code of Ethics and Business Conduct (the “Code”) is to set basic principles to guide you in your day to day activities as an employee (including those who work part time or on fixed or temporary contracts), supplier or contractor,   officer or director of  Holy Gardens Group  and its group of companies  It should be read together with other Company policies and procedures. It does not cover every legal or ethical issue that you may encounter. We  can not  attempt to anticipate the myriad issues that arise in a business as diverse and dynamic as that of the Company.

    However, by following this Code and  HGMP Group policies and procedures, by adhering to the letter and the spirit of all applicable laws and regulations, and above all, by applying sound judgment to your activities, you can demonstrate your commitment to the  Holy Gardens  Group of CUSTOMER SERVICE, EXCELLENCE, LEARNING, AND CHANGE It is  also expected that  customers,  suppliers, business partners and joint venture partnerships to follow the principles of the Code and practice the highest ethical standards when dealing with the companies within the HGMP Group.

The important operational words for us to abide with this Code are:

        1.  FOCUS
        2.  ATTENTION
        3.  REVERENCE
        4.  UNDERSTANDING
        5.  COMPLIANCE


IV. Core Values of  Holy Gardens Group

Our Core Values identify us and reflect how we behave as corporate citizens. giving capable and intelligent direction in the  management of the business  We keep our word.   We believe that customers are key and paramount to business success,they pay our wages.  . We are process oriented.  We work hard as professional,  We are accountable for our actions and their consequences.  We believe in excellence and we a multi-disciplinary approach to achieve our business goals. We work interdependently while promoting cooperation and mutual respect.

We learn one new thing a day.  We believe in shared learning.  We encourage our people to learn one new thing a day by reading books,  keeping  journal of things learned, and  reflecting daily on how he can be better than before and others,  

We constantly look for better ways to provide efficient systems, quality services and products because we believe in change for the better  and excellence

Responsibility: We adhere to good corporate governance (this is dictated by Security and Exchange
                          Commission, the creator of corporations

1.  We provide intelligent and capable direction in the governance of this business

2.  We want to be efficient and effective in the management of our resources:  money, manpower, methods and materials and equipment

3.  "We recognize the impact of corporate activities in the community where we operate. We advocate sustainability and caring for our environment.  We attempt under various advocacies to return the  blessings we have received from society and environment

4.   We create more wealth to create more jobs and employment
       This is an  important task because alms giving only give a meal to a person, but giving jobs and giving employment create hope and lessens poverty.  As we recruit agents so that they will earn money, as we create more products and services and more companies to continue providing employment to many.
        It is not about making more money;  it is about helping others who are impoverished or those who have problems.

5.    We  create wealth for  for all our stakeholders, ensuring they have a fair share of the value creation we are involved in.  We engage in wealth creation activities that are legal, fair and within bounds of ethical business practices.


 V. The Guiding Principles of the Code 

1.  Honesty and integrity
2.  Hard work
3.  Keeping our word
4.  Caring for each other and malasakit for the company
5.  Treating each other with respect and being true to oneself
6.  Obedience, discipline, and determination

VI. Commitment to Compliance:

      Follow both the Letter and the Spirit of the Law and the Company Policies

      As a company involved in real estate development and regulated by various government agencies, and with Lending Investor and Memorial Plan companies.  all  companies under the Holy Gardens Group are subject to numerous laws and regulations. It is your responsibility as director, officer or employee to know and understand the laws applicable to your job responsibilities and to comply with both the letter and the spirit of these laws. This requires that you avoid not only actual misconduct but also even the appearance of impropriety. Assume that any action you take ultimately could be publicized, and consider how you and the Company would be perceived. When in doubt, stop and reflect. Ask questions; speak up. You are strongly encouraged to discuss freely any concerns. In particular, if you are unclear about the applicability of the law to your job responsibilities, or if you are unsure about the legality or integrity of a particular course of action, you should seek the advice of your (a) supervisor; (b) the Legal and Compliance Services Team; (c) the People Office  or (d) the Chief Compliance Officer. You should never assume that an activity is acceptable merely because others in the industry engage in it. Trust your instincts—if something does not appear to be lawful or ethical, it may not be.

    You are duty bound also to comply with existing laws and policies, practices and processes of the company and likewise ask the same from other co workers

      Read, understand, and obey... COMPLY


VII. Commitment to Each Other: Dealing with Team Members 


    A. Treat Team Members with Respect and Dignity Consistent with our core values, and in respect of individuals and diverse cultures, the Holy Gardens  Group is committed to a workplace in which all individuals are treated with dignity and respect. Each individual should have the ability to work in an environment that promotes equal employment opportunities and prohibits discriminatory practices and activities, including harassment. Therefore, it is expected of all directors, officers and employees to ensure that all inter-relationships among persons in the workplace will be professional and free of bias, harassment bullying  or violence. Every one should think  unselfishly to make others successful.  No one should through his maneuvering or laziness or incompetence make the job of others hard... Any misconduct, including discrimination, gossips,, intrigues, false fake news about co workers, dishonesty, plagiarism, quarrelling, power play, turf battle, politics, negligence in the job, not putting in enough work in the day,  harassment, retaliation or other forms of unprofessional behavior, even if not unlawful, may subject you to disciplinary action, up to and including termination. In addition, conduct that is unlawful may subject you to civil, and in some cases, criminal liability.

ACT PROFESSIONALLY.  BE CIVIL

B. Promote a  Clean, Orderly, Safe and Healthy Working Environment

      The Holy Gardens  Group is committed to conducting its businesses in compliance with all applicable environmental and workplace health and safety laws and regulations. Employees:  officers and staff are enjoined to take responsibility for the workplace cleanliness and to CLEAN AS YOU GO IN, PRACTICE 5S AND TPM IN THE  THE ABSENCE OF JANITORIAL OR MAINTENANCE STAFF (cleaning and maintaining their own equipment and tools)   It strives to provide a safe and healthy work environment for employees and to avoid adverse impact on and injury to the environment and communities in which it conducts its business. Achieving this goal is the responsibility of all directors, officers and employees.

REMEMBER 5S


VIII. Commitment to our Stakeholders: Dealing with Customers, Suppliers, Business Partners and the Public

      A. Fair Dealing The Company values the contribution of its clients, business partners, suppliers and other stakeholders as it strives to achieve its corporate mission and vision. In recognition of the contributions of its valued shareholders, the Company is committed to engage in fair practices when dealing with them. Suppliers should be paid promptly and fairly We can not quarrel with customers JV partners (unless they are)  They are stakeholders of the company and our success depend on their continued support

     The Holy  Gardens  Group seeks to outperform its competition fairly and honestly through superior performance. Every director, officer and employee must therefore always keep the best interests of the Company’s customers  paramount and endeavor to deal fairly with suppliers, competitors, the public and one another. No one should take unfair advantage of anyone through manipulation, abuse of privileged information, misrepresentation of facts or any other unfair dealing practices, and or greasing favors with any one in power

BEING PART OF A COMMUNITY

B. Gifts and Entertainment

     Gifts and entertainment may create an inappropriate expectation or feeling of obligation. You and members of your family are discouraged from accepting gifts or special favors (other than an occasional non-cash gift of nominal value) from any person or organization with which the Company has a current or potential business relationship. Furthermore, business gifts to, and entertainment of, customers, suppliers and business partners in connection with business discussions or the development of business relationships are only appropriate if they are in the ordinary course of business and their value is modest. Care must be exercised when giving gifts or extending hospitality to avoid being perceived as trying to influence a decision or outcome.

C. Bribery and Corruption 


      The Group conducts its business in an ethical manner at all times and in compliance with applicable laws and regulations, including laws on bribery and corruption of jurisdictions where it conducts its businesses. As an officer, employee or agent acting on behalf of the Company or any of its group companies, you are expected to act professionally, fairly and with integrity in all of your business dealings and shall endeavor to ensure compliance with this Code in order to counter bribery and corruption.  Tong pats being practiced by Accounting GT or engaging in maintenance of plots as sideline is prohibited.

D. Provide Fair and Truthful Disclosures to the Public 

       The Company has a responsibility under existing laws and governance to communicate effectively so that its stakeholders and the public are provided with full and accurate information in all material respects. To the extent that you are involved in the preparation of materials for dissemination to the public, you should be careful to ensure that the information in these materials are truthful, accurate and complete. In particular, the Company’s senior financial officers, executive officers and directors shall endeavou to promote full, fair, accurate, timely and understandable disclosures in the Holy  Gardens Group of companies’ public communications, including documents that the Company files with or submits to the Securities and Exchange Commission and other regulators. If you become aware of a materially inaccurate or misleading statement in a public communication, you must report it immediately to the Office of the Corporate Secretary, Corporate Information Officer, Chief Compliance Officer or the Board Audit Committee of the Board of Directors of AEV.


 IX. Commitment to the Group: Advance and Protect the Company’s Interests 

     A. Corporate Opportunities You owe a duty to the Company to advance its interests. No director, officer or employee may use their position or corporate property or information for personal gain; and no director, officer or employee may take for themselves company opportunities for sales or purchases of products, services or interests. Business opportunities that arise as a result of your position in the Company or through the use of corporate property or information belong to the Company.

BEING LOYAL


B.  Proprietary and Confidential Information 

     Proprietary and confidential information generated and gathered in our business is a valuable Company asset. The protection of this information is critical to the Company’s reputation or its integrity and its relationships with its clients, and in doing so, ensures compliance with the complex regulations governing the financial services industry and other industries in which the Company has presence and business activities. Accordingly, you should maintain all proprietary and confidential information in strict confidence, except when its disclosure is authorized by the Group or required by law. For this purpose, each employee shall undertake to sign a nondisclosure agreement as part of its commitment to the Company. “Proprietary information” includes all non-public information that might be useful to competitors or the disclosure of which could result in damages to the Company, its customers or stakeholders. It includes, for example, intellectual property rights, business plans, personal employee information and unpublished financial information. You should therefore, also respect the intellectual and other property rights of other companies. “Confidential information” of the Company include those with whom the Company has a confidential obligation, information about  Holy Gardens group, its subsidiaries and its clients that is generally not known to the public, or information obtained from other parties with whom the Group has a relationship with and would have an expectation of confidentiality. The unauthorized use or distribution of proprietary or confidential information violates Holy Gardens  policy and could be illegal. Such use or distribution could result in negative consequences for both the Company as well as the individuals involved, and could merit potential legal and disciplinary actions. Your obligation to protect the Group’s proprietary and confidential information continues even after you leave the Group. You must return all such information in your possession upon your departure or termination of employment

"A FISH IS HOOKED FROM ITS MOUTH"
THE  VIII COMMANDMENT  - "Thou shall not steal"

 C. Company Systems and Assets 


    The Company policies regulate the use of its telecommunication and mixed media communication systems, including telephones, computer networks, electronic mail and remote access capabilities. These systems and properties should generally be used only for legitimate company business and activities. Under no conditions may you use these systems to view, store, or send unlawful, offensive or other inappropriate materials. Or even alter such systems and processes without prior consultation of approval.   You may obtain copies of  HGMP policies from the Human Resources Department. In addition, protecting the Company’s assets against loss, theft, waste, or other misuse is the responsibility of every employee, officer and director. Any suspected misuse should be reported to your supervisor or to the Chief Human Resources Officer of HGMP

    Company assets must be subject to safekeeping, security procedures, maintenance, inspection,  labeling and constant inventory and regular report monitoring and/or visual inspection and subject to photos and or CCTV monitoring. .   Assets that are to be used by employees and staff are subject to MR and clearance are required from resigning employees to recover assets and indebtedness;    Fidelity bond and references and clearances are required from all
recruits to prevent losses of assets.  New comers are not to be given fiscal responsibilities when newly hired

PARABLE OF THE TALENTS;  MULTIPLYING THE GIFTS ASSETS THAT GOD HAS GIVEN YOU

D. Prevent the Misuse of Inside Information 

   Using inside information to trade securities, or to “tip off” a family member, friend or any other person, is illegal. All non-public information about Holy Gardens , the Group or its clients or counterparties that may have a significant impact on the price of a security or other financial instrument, or may influence a reasonable investor to likely consider important in making an investment decision, will be treated as inside information. As employee, you may never, under any circumstances, trade, encourage others to trade, or recommend the trade of securities or other financial instruments based on (and in some circumstances, while in the possession of) inside information. The misuse of inside information may result in disciplinary action by the Company, up to and including termination of your employment. Misusing inside information may also end any career in the securities industry and result in civil and criminal penalties, including imprisonment. To protect against insider trading or even the appearance of insider trading, HGMP has strict policies governing directors, officers and employees trading, which vary depending upon your position and where you work at HGMP  or in the companies under the Group. You are required to familiarize yourself and comply with these policies. If you have any questions about your ability to buy or sell securities, you should contact the Legal and Compliance Services Department.

E. Conflicts of Interest 

   All directors, officers and employees have an obligation to act in the best interests of the Company. You should avoid any activity, interest, or association outside the Company that could impair your ability to perform your work objectively and effectively (including spending Company time or other business endeavours) or that could give the appearance of interfering with your responsibilities on behalf of the Company or its clients. It is not possible to describe every situation in which a conflict of interest may arise.

We always seek the best prices and relatives or friends recommendation or pressure should not be entertained in purchasing process.

 Being a supplier of company, or working for competitor, or engaging in sidelines are conflicts of interest;  passing off office sales to agents is a conflict of interest     Sidelines may be engaged to that are not in conflict with the company business need prior approval.

The following, however, are examples of situations that may give rise to a conflict of interest (unless permitted by law and the Group’s policies):

• Accepting special favors as a result of your position with the Company from any person or organization with which the Company has a current or potential business relationship.

• Competing with the Company for a purchase or sale of property, services or any dealings or transactions where the Company has an interest or other interests.

• Acquiring an interest in a transaction involving the Company, its customer, or supplier (excluding routine investments in publicly traded companies).

• Receiving a personal loan or guarantee of an obligation as a result of your position with the Company (other than Company loans enjoyed as employee benefit).

 • Working for a competitor while an employee of the Company.

• Directing business to a supplier owned or managed by, or which employs, a relative or friend. Employees and officers should promptly report any potential relationships, actions or transactions (including those involving family members) that reasonably could be expected to give rise to a conflict of interest to the Human Resources Department of your company.

 Involvement in certain outside activities may also require the prior approval of the Company (particularly if you are a licensed person). You should consult policies applicable to your business unit or division for specific reporting and approval procedures. Directors should also disclose any actual or potential conflicts of interest to the Chairman of the Board of Directors and the Compliance Officer of your respective companies, if applicable, who shall determine the appropriate resolution. All directors must recuse themselves from any Board discussion or decision affecting their personal, business or professional transactions and interests.

Our business dealing with the government officials, instrumentals must not violate Anti Graft and Corrupt Practices act and in conformity with Code of Conduct and Ethics for Government Officials


 F. Maintain Accurate Books and Records 

     The Company must maintain accurate and complete books and records which are critical to the Group’s decision making process and compliance with external reporting, legal requirements and existing accounting standards. Every business transaction undertaken by HGMP  must be recorded correctly and in a timely manner in its corporate books and records, including gifts and hospitality extended to business partners.

     Reports must be submitted on time, and are to be accurate : must have been checked by the maker and a supervisor before passing.  All reports must be submitted as required.  The Company therefore expects you to be prompt, candid and accurate when providing information for these documents. You are specifically prohibited from making false or misleading entries in the corporate books and records. In particular, senior financial officers must endeavor to ensure that financial information included in the corporate books and records is correct and complete in all material respects; neither must errors put the company in bad light to the public and regulators

     Documents that are due to the customers are to handled accurately and promptly;  not doing so is a bad business practice that drives away customers and violates certain laws and may even be prosecuted criminally.

     Reporting to govt officers that need punctuality as that of SSS, Pag Ibig and BIR must be done promptly because delayed or non payment is not mere administrative over sight but criminal..


G. CLEAR  AND CONSTANT COMMUNICATION

           Communication is the key and foundation for company functioning and coordination. Without
      proper communication, the company operations can be dysfunctional and even paralyzed.

     The company has adopted communication policies in the hand book which must be complied with
      regarding cell phones and email.  All staff are enjoined to follow the lines of communications
      direct reports and to depend on formal lines of communications rather than hearsays...  If did not
      come from the superior or not in writing then it is not be believed.   Employees and staff are
      enjoined not to engage in social media diatribe and gossip grape vine...Employees who are
      distant in the sbu must report to the direct reports constantly and initiate such communication.

      All staff must READ REFLECT, UNDERSTAND REALIZE  ACT AND CHECK  all commu-
       nication posts and emails.     All staff must be reachable by their cellphone albeit personal and
       must respond when called even at home or off.

      All employees are enjoined to read the Community site as their bulletin board for announcements,
      read emails daily and respond ASAP.  Employees email accounts are that of the company, the
      pass word are to be kept in custody by the supervisors and HR.   All employees must keep
      accurate file of all communications memo and remember all of them to avoid work accidents
      and problems


X. Commitment to the Environment and our Communities: A Sustainable Business 

    The Company believes that a good company does good. , always making the right long-term decisions that balance interests of people, planet and profit. We are stewards of this earth as directed by the scriptures (Genesis 1:28 and parable of talents) We are in business to do good.  We are here to stay in the service of others as we sell and provide products for the community which they need and which will be useful for their daily lives.  When we develop or do business we do our best in the core business to help the people:  (not by CSR alone) by let us say selling affordable products, to the indigent, and not be concerned with unjust profits alone.   do its best to minimize any environmental impact that may result fr.om our decision and actions. We have advocacies for tree planting to minimize global warming, helping build schools, helping the orphans and senior citizens.

     We even have generous unbelievable discounts for PWD and senior citizens The Company manages its operations well and utilize resources prudently to achieve financial growth and profitability. and encourage its staff and officers to be resourceful rather than resource oriented...

XI. Enforcement and Administration of the Code 


     A. Implementation of this Code This Code applies to everyone equally, whether you are a director, an officer or an employee of the Company. You are therefore expected to read and follow this Code as well as the implementing policies that may have been prepared to help you further understand this Code. If you are a team leader, you have to ensure that your team members have received the required training which they need to understand their obligations and responsibilities. The Company’s People Assistant/Officer  is responsible for disseminating the contents of this Code to existing and new directors, officers and employees of the Company through the new hires’ orientation (NHO) and other trainings, and by making this Code and other policies available in the Company portal for easy access. Upon completion of the NHO, attendees are required to sign the personal commitment form of this Code which serves as an acknowledgment that such attendee understood and agrees to abide with the principles of this Code. The Human Resources Department shall annually require all directors, officers and employees to declare that they have complied with this Code.

      B. Reporting Violations

You are the Company’s first line of defense against unethical business practices and violations of the law and this Code. If you observe or become aware of any conduct that you believe is unethical or unlawful—whether by another employee, a consultant, supplier, client, or other third party—you must communicate that information to your direct supervisor or, if appropriate or necessary, senior management or to the Company hotline found in the Company portal. They will notify and consult your direct supervisor or the People Assistant /Officer of Holy Gardens  The People Assistnat  of your company shall be responsible for investigating any violations of this Code and imposing sanctions thereof in accordance with the existing and applicable policies.

If you are a supervisor, you have an additional responsibility to take appropriate steps to stop any misconduct that you are aware of or become aware of, and to prevent its recurrence. Supervisors who do not take appropriate action (nagtatakip) may be held responsible for failure to supervise properly.This is command responsibility.   If you prefer to report an allegation anonymously through the Company hotline, you must provide enough information about the incident or situation to allow the Company to investigate properly. The Company will not tolerate any kind of retaliation for reports or complaints regarding the misconduct of others that were made in good faith. Open communication of issues and concerns by all employees without fear of retribution or retaliation is vital to the continued success of the Group. Unless the appropriate Company management learns of a problem, the Company cannot deal with it. Concealing improper conduct often compounds the problem and may delay or hamper responses that could prevent or mitigate actual damage.


C. Consequences of Violating the Code

    If  you are an employee or officer, this Code forms part of the terms and conditions of your employment with the Company. Directors, officers and employees are expected to cooperate in internal investigations of allegations of violations of this Code, and actual violations may subject you to the full range of disciplinary action by the Company. Your company may also report certain activities to its regulators, which could give rise to regulatory or criminal investigations. The penalties for regulatory and criminal violations may include significant fines, permanent bar from employment in the securities industry and, for criminal violations, imprisonment.


D. Review and Amendments

    If the Company shall develop and annually review this Code, including such policies and procedures by which the companies under the HGMP Group will operate to ensure their continued adequacy and relevance to the evolving business, legal and regulatory environment. Any amendments to this Code and related policies and procedures must be approved by the Board of Directors of HGMP Inc. It is your responsibility to be familiar with the Code and all applicable policies and procedures as these may be revised from time to time.


XII. A Personal Commitment 

A truly great, visionary company continuously lives and defends its core values. Only by doing so can the Company realize the potential of its constituent parts and the talents of its people around the world. To reaffirm to the Company and to the Group your commitment to integrity, teamwork, innovation and responsibility, the Company requires that you complete the following acknowledgment. I acknowledge that I have read the Code of Ethics and Business Conduct and understand and agree to abide by its requirements. If I have a concern about possible misconduct, I will raise  the concern with appropriate persons.  I understand the Code is not a contract guaranteeing employment

Signature   _______________________

Date: ___________________________

X Records

    Non Disclosure statement

Added:  3/16/2019   new


                           

General Code of Business Conduct and Ethics benchmarked and paraphrased from AEV 3/13/2019

     


...




November 30, 2018

Reflection on John 15:15 -to treat each other as friends rather than as servants

PAGSASANAY SA TAGUMPAY

Image result for John 15:15


We have often emphasized that:

1. We should read the communication blogs and all other blogs connected to the business because it
    is part of our belief

2.  Sa ABAKADA, ang karunungan ay tungo sa kaunlaran

3. The one who reads leads

4.  The more important thing now is intellectual property rather than financial or material wealth

5.  To be effective executive, we have to know our business and our people

And yet we have not: or refused to:

1.  Read as instructed our handbook  our rules -  OUR TIPANAN resulting in many unfulfilled tasks and mediocre results

2.  The reason being we are busy:  busy correcting mistakes and inefficiency because  we do not what to do because we do not want to read and learn

The bible had admonished us to learn, so that we treat each other as friends, to know his masters business.   rather than as slaves

John 15:15 New International Version (NIV)

15 I no longer call you servants, because a servant does not know his master’s business. Instead, I have called you friends, for everything that I learned from my Father I have made known to you.


September 22, 2018

How to get ahead in life using 3 proven ways to quickly grow your business... #3 is AMAZING!

The famous words:

1.  How can I help you?

2.  How can I be of better help to you?

3.  Is this the thing you want?

That is the key to be successful.  

Zig Ziglar says:







April 27, 2018

Communications (again) Clarification

This site is a communication site.  It is place where we enhance our understanding and unity.  We still
have a long way to go towards developing strong communication


PAGSASANAY SA TAGUMPAY For kaizen reports: You must post pictures under this template duly classified. Answer and provide pictures for all headings. COMPLY AND UNDERSTAND. 1. Pics of office (storage, files)/chapel, cr. Also post pictures of your staff in complete uniform daily with id for am talk) STRICT COMPLIANCE 2. Pics of site (the park) beautification/construction 3. Pics of warehouse inside and outside; SHOW INVENTORIES AND LOCKS 4. Pics of inventory of equipment (especially of those non operating) and materials 5. Pics of operational equipment

Explanation:

1.  The heads lead the tails;  those who are in charge:  leaders and managers can lead their staff through communication;

2.  Communication is the only tool that managers and leaders can get their people to:

            1.  Be motivated, ie improve morale
            2.  To act;  move
            3.  Achieve results

3.  Unlike other workers, the knowledge (office workers) has only communication as the sole tool
     and resources to get others to act

4.  Thus like in story about Jesus heals the Roman Centurion servant, is only the order, the communication from the superior that will get subordinates follow;   Jesus heals the sick through words.

5. 

                                     COMMUNICATION    ------->   Action    ---->  Results

                                                                                              |
                                                                                         TRUST
                                                                                              |
                                                                                     RELATIONSHIP
                                                                                              |
                                                                                         BUSINESS

                                            There could be no business unless there is a relationship that
                                             is earned from trust that comes from action and results.

6.    We can get peoples understanding if we have shared learning, and common mindset.  Our reception to communication is shaped by past experience and mutual understanding.   Thus we
exert a lot of efforts to say:

                              Bawal ang following words:   (from the Employees Handbook)

                          Be careful of your words, they become your action….
1. Akala ko                                                 7.  Yun nga po…..
2. Mahirap                                                 8.  Hindi ko po alam
3. Bale                                                        9.  Nadatnan ko na 
4. Trabaho yan ni…..                              10.  Ano…
5. Mamaya na/ Bukas na…..                 11. Hopefully....
6. Bahala na                                            12.  Ok po...

     Yesterday in a span of 2 hours, 1 and 9 were repeated in text messages.   If people cant understand simple text messages, then they cant understand complex instructions.   If we fail in simple things, the more we can fail in difficult things.  Start small.

    In the communications exercise held, the authorized representative became the deceased, the time of interment was missed, the lot location was abstracted; exposing us to harm and lawsuit

      Let us practice  FAR:  Focus, Attention and Reverence.

      Also:

      1.  In writing;
      2.  Avoid hearsays
      3.  Always ask for confirmation through memo, email that we got this right.


May 18, 2017

Secret of business and marketing success. Can you guess?

PAGSASANAY SA TAGUMPAY

Rizal Philippines
May 18, 2017

After all these years of conversation and doing business, would you guess what this is all about?

We had a staff who just recently resigned and made investments of anger and animosity.  Would she be successful in her career especially in selling if she persists that way?

How about you?

Read more on secrets of marketing and business success revealed


February 02, 2016

The quick or the dead; speed as a competitive weapon

We have learned before that there is no such thing as a success gene.  It is not the brain power that enables a company to succeed. or even Great Leaders

BUT RATHER IT IS THE SPEED AND QUALITY OF EXECUTION


The President of Bounty Fresh, Ronald Mascarinas, attribute their success to even challenging SMC is speed and quality of execution.  It seems to be lacking here in our organization and let us all work hard to bring back speed of execution.  Some stand in the way.  Let us convince them to change. Or let us get them off the bus.....


I firmly believe that "speed and quality of execution" will always defeat a superior business strategy. I constantly remind my management team to always assume that competition has a better business strategy at any given time despite our intense efforts in strategizing and planning activities.
I always tell my team that we should always organize for speed and endure the oftentimes boring process of repetitive training—to ensure that quality of execution will always be unmatched. To gain dominance, for example, we organized to open two new stores every single day for one year. It was as if a speeding training were passing by and the industry can just watch. The move was a game changer as well for the organization.

While we were Unisun, we had the model and to benchmark the FI pit stop crew who can change tires load 100 liters of fue, clean the vehicle, do some quick changesl all under 10 seconds


Jorge  U. Saguinsin;
Senior Managing Director

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Please view the following sites  to be updated on lastet trend on memorialization and for shared learning





FB Pages Holy Gardeners




CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check
BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup

April 03, 2015

Memorandum Circular 2015 002 (as corrected former number is 001, Help Desk is 001 Use of Abstract and Portal in Management of the Business

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"



Memorandum Circular  2015   001  (002 corrected)   

To       :  All

SUBJECT:   USE OF ABSTRACTS IN THE MANAGEMENT OF THE BUSINESS (data base and processing)

What :   Installation and use  of four abstracts/portals at Holy Gardens Group

             1.  Holy Gardens Plots (PPA)
                  to manage database for sale of plots, collection, payment of com,                         collection, sales report, JV report/sharing, issuance of id and copf

             2.  Holy Gardens Interment
                  to manage and collate data for interment and reimbursement of IF

             3.  Holy Gardens Chapel and Memorial Services
                  to manage and collate data for chapel and memorial service (funeral -                   where there are funeral services ) and funeral service reimbursement

             4.  iMP and Memorial Packages
                  to collate data for prepaid services:    interment, combos, packages,                    chapel (funeral) services;   customer data base, sales report,                                budgett ing of funds received for tf, com, capf etc. , com, agents, SE;                    issuance of id, and copf 

June 19, 2014

Business attire for work

Memorandum

Date:   June 19,m 2014

TO :   SBUs:  Attention:  Majorem Lending and Holy Gardens Greenhills


          HR

Subject:   Business attire while working

Your good office staff is admonished to observe wearing these type of clothes Monday to Thursday.

http://www1.macys.com/shop/womens-clothing/womens-suits?id=39096

For compliance
Jorge US
Holy Gardens Group

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check
BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup

December 11, 2013

Links to Great Management Ideas

Those who read leads


MANAGEMENT, LEADERSHIP, ENTREPRENEURSHIP

BUSINESS MANAGEMENT DAILY
This is a compilation of management ideas and tips for daily operation. You can get almost anything here.

HARVARD BUSINESS REVIEW BLOGS
The latest business ideas and management knowhow from the grandest of all business school - Harvard.

SMARTBRIEF
A bookmark, a compilation of links to latest articles on leadership, management, and business

ENTREPRENEUR
A site for easy understanding of start up and entrepreneurship ideas.


SELFDEV
A collection of posts on personal mastery, self development and leadership


BUSINESS FROM COUNSELLING TEAM
A collection of quotes and lodestones on management thoughts and ideas.MARK HUNTER/SALES HUNTER
A free site for important sales tips and strategies. With free ebooks and videos on how to sell more and better


BPI at Slideshare
Slideshare presentation on marketing, operations, and strategy




Strategic Business Team
A site for quotes from Bible, studies on business success and entrepreneurship

June 24, 2012

Etiquette guide for staff and and customer service - Guide to Success

TO         All staff and officers

SUBJECT:    Do's and donts - Guide to Correct Etiquette and Success

Please read the following as guide to proper behavior for success and self mastery. 

A.  General

Dos

l.   Work hard

2.  Be loyal

3.  Keep your word.  Deliver what you promise

4.  Be punctual

5.  Be obedient -  do as you told;  if you dont, you can be fired for insubordination.

6.  Communicate -  verify what you were told;   call or txt if you did not understand.  Give feedback of your assignments.  Deliver your work without being followed up

7.  Deliver l00% of of the delivereables.

8.  Understand the business:   company history, products, advantages over the competition, the MVP

9.  Memorize by head and heart the company mission, vision, beliefs, and principles.

l0.  Learn as much as you can about the work of your unit, department.  You have just two goals:  to learn about the job, and be promoted.

11.  Be in the 21st century:

       l.  Learn the social media:  sms, you tube, fb, twitter, email, blogs, and web

       2.  Learn how to send and receive information at the above media.

12.  Learn to be both effective and efficient

13.  Be trustworthy and reliable

14.  Be honest

15.  Exercise leadership;  avoid being just another Juan.

16.  Love what you do and do what you love.

17.  Do not leave anything pending;  every item must have closure.

18.  Be action and solution oriented.  We are not here to debate discuss and argue.  We are here to produce results.

19.  Be part of the solution rather than the problem

20.   Think of ways how to arrive at a desired result;  do not load your brain with more problems and difficulties.

21,  Empty your cup in order to understand.  ABCD.

22.  Place your self in the hands of boss/leader in order to achieve something;   obey and allow yourself to be mentored.  (cf. Pencil parable.)

23.  Have healthy attitude towards problems and difficulties.

24.  If you work for someone, you are ready to obey, be loyal and be diligent.  Establish your own business if you cant do the above.

25.  Persist;  do not ever ever quit.

26.  If it rains, open an umbrella;  if something is wrong correct it; Avoid being a spectator or thinking that a problem belongs to someone else.

27.  Know the happenings in your business environment;  things that affect the business up to l0 km radius

28,  Remove the words:  "impossible"  and "mahirap"  from your vocabulary.

29.  Be grateful for your blessings, passing through your employer no matter how humble.  There could be no happiness without gratitude.

30.  Be team oriented;  be concerned with  your business:   do not go on leave or resign when you know that everybody is struggling.  Help recruit if there is a shortage of hands.

3l.  Make things happen;  do not just watch nor be in denial of problems;

32.  Be mature.

33.  Smile, no matter how unpleasant the day maybe.

34.  Attend to unpleasant things first.

35.  Be concerned both with the results (objectives) and processes.

36.  Be a success and champion;  strive to do what you plan;   no ifs and buts.

37.  You are a champion.  remember that always and have faith in yourself

38.  Focus on your job working hours:  avoid your own social media, calling emailing, chatting texting personal accounts, or even relatives during working hours.

39.  Be determined;  strive hard to finish the tasks assigned on time and well; and the goals.

40.   Focused attentive and respectful of the company, yourself, and your job.

41.   Listen.  

       God gave you two ears and one mouth.  Wait for the other person to speak out before opening your mouth.

42.  Avoid the 4 Cs:   the three demons:   criticism, condemn,"chismis",  complain,
Winning an argument wins you enemies and adversaries;    not success.

43.  Dare to be great.  Think of big things not small.

44. Develop high value added skills;  therefore engage constantly in learning new skills  whether it be through self improvement or enrolling in a school or se minar

45.  Be respectful:   of old people, or your superior, and your customers



Dont:

l.  Be driven in your work;  dont be followed up;

2. Don 't harbor grievances vs your office mates or the company;  if you feel bad towards the company, quit.

3. Dont quarrel with co employees or customers.

4.  Make alibis;

5.  Be static (ganon kami nuon, ganon kami ngayon, ganon pa rin kami bukas.)

6.  Ever tell your boss if something is defective, that you found it when you first arrived.  Do something if there is a problem or defective. What are the hindrances?  What is the progress of the project or the thing being discussed.

7.  Be left behind in learning

8.  Fail to improve your thinking and judgement.

9.  Have bad attitude:  be parochial, have small mind and be parochials

l0.  Underdeliver

11.  Be selfish:  be concerned only with pay, benefits rather than your outputs.

12.  Compare the company with others; while failing to evaluate your own progress and efficiency.

13.  If you are trainee:

        l.  Have zero deliverables

        2.  Be pasaway

        3.  Reject new ideas and training

        4.  Go home if your co workers are still at it.

        5.  Come to work late.

14.  Engage in useless activities that use company resources like facebook, chat, sms to friends and relatives.

B. ON OFFICE BEHAVIOR

Do

1.   Come to office early and regularly;  if you are a trainee, dont ever late or be absent during the 5 months period for whatever reason.

2.  Wear clothes befitting office environment:  business suits for men and women;  do not wear party dresses or dresses that are distractive (clothes that show too much flesh for women)

3.  Wear ids;  trainees must be issued id promptly.  Even contractors must have ids.

4.  Use office equipment:  cp, computer for business purposes only.  You can be fired if you are caught if you do otherwise.

5. Use a planner.  Plan what you do and do what you plan.

6.  Promptly answer phone calls promptly within the first 3 rings;  answer text messages especially from customers and bosses.

7.  Make it a habit to open emails DAILY and answer promptly;  open blogs and make comments PROMPTLY

8.  Use office supplies judiciously;  avoid wastage.

9.  CS:  promptly greet customers and attend to them;  we are all busy for the customer.
There is no other reason to be busy.

l0.  Wear clean clothes, take a bath daily wear light cologne and perfume;   avoid having bo.  Brush your teeth;  avoid having bad breath.

11.  Take care of company properties.  Avoid dropping or spilling food and drinks on cellphone and laptops.

12.  Clean as you go. Clean your utensils if you eat in the office;  deodorize the office from smell of the "ulam"

13.  Be concerned with the appearance of the office and the Holy Gardens site.

14.  Improve yourself and the business daily.

l5.  Comply with 3ffb requests for daily reports;  do not go home without submitting the reports.

l6.  Comply with memo and letters text to you promptly

17.  Be serious;  avoid horseplays during working hours.

18.  DIN;  finish your assigned work fast without fuss.

DONTS

1.  Be late or absent;  if you are absent, do not text your excuse slip

2.  Have BO or BB

3.  Gossip or use company time to watch yahoo news or you tube or fb your friends

4.  Submit haphazard or incomplete work with wrong spelling wrong totals or difference, product, quotient

5.  Be deaf;  answer telephone  calls or text messages.

6.  Text with SuN to non sun network   learn to use their unli or their adds to postpaid;  or use the company cell for personal use.

7.  Use facebook for personal use.  we are monitoring your brower and facebook.  Some trainees are very active at fb;  sales are nil;

8.  Fail to submit book reports or internet research.  Many materials are posted at the HolyGardens Bulletinboard.

9.  Fail to open your email or blogs at least once a day.   Fail to answer them...and

10 .  Develop bad habits;  or copy such from the old timers

11.  Listen to what to whining of old or past employees;  you will not get better.

12.  Fail to meet deadlines.

13.  Offer alibis when talked to;   be good in alibis

14.  Be unclear in discussion;  be SMART.

C. ON having sun cellular phone;

Every employee is required to have a Sun cell for ease of communication:

l.  Be sure it is charged always;

2. Be sure the sun sim is in the cp.

3.  Answer the cp when it rings;

4. Answer the text.

5. If you are in marketing make your self available for text and calls 24/7.  If you cant do it, you are not meant for marketing.

6.  Take care of the company cp. Avoid abusing dropping or scratching the cp.  The CP is entrusted to an individual.  However, it is to be left at the office when someone, the holder goes out.  That is why we require individual cp.

If the cp is in disrepair for any reason whatsoever, have it promptly repaired.  Replace the battery if discharges rapidly.  So that it will last long, charge it only if it is fully discharged.

What shall we do to make sure you read this?

D Communication

Verbal:

l.  Speak clearly and slowly.

2.  Pay attention to the one speaking. Avoid interrupting. Listen

3.  Clarify/ask questions if you did not understand;

4.  Speak in moderate volume;  avoid speaking in whisper.

5.  Look to the other party, if possible in the eye when he speaks.

6.  Focus, pay attention, respect the one speaking

7.  Avoid cursing the other party;   be calm and composed even if indeed he/she is irritating all ready.

8.   Steps:

      l.  Tell what is to be done

     2.  Explain the process, or give example regarding the topic.

     3.  Tell what you told them

     4.  Repeat the process if necessary

9.  Take down notes;  summarize what was discussed;   if asked for minutes submit promptly.  Give written hard copies to others who were in the meeting.

10.  Avoid obtuse and unclear statements.  Be clear and specific.  Go direct to the p;oint.

ll.  Be honest:   state that you will check the facts if you are not sure;   avoid lying.

12,  Be always prepared that you will be asked for reports/data on your work.  Remember your latest facts/data.

13.  Communication is present:   when memos are followed, when things get done on time, there are quality products, costs are kept down.

14.  There should be feedback when there is communication.


E. In  a meeting:

1.  Start and end the meeting promptly; always have an agenda and stick to it.

2.  Make sure only those concerned with the agenda are in the meeting

3.  Go direct to the point.  Talk about the agenda.  Be sure you have an agenda for the meeting;.

4.  Be on the agenda;  focus on the agenda

5   Focus on the meeting;  avoid doing other things on the meeting;  avoid taking calls or being
interrupted on the meeting.  Promise to go back to the caller in case your cp rang.

6.  Take notes;   review notes as you implement the contents of the meeting.

7.  Give feedback on your progress.

8.  Promptly make minutes of the meeting;  be sure all the resolutions are carried out and implemented.

9.  The objective of the meeting is communicate -  to get people on the same frequency, promote common understanding, removal of obstacles and achieving the objectives.


F.   Written communication

      This involves writing memo/sms.

l.  Use grammatically correct English;  no jojemon or avoid  street abbreviation.  Do the same if you are making posts on the FB pages; show respect even in SMS especially to a superior or customer

2.  Use the normal format in a letter or memo when making an email or responding to one. (with  TO;   From:  subject;     and the name of the sender.  Put a date. always.

3.  KISS:   keep memos clear short and specific:  KEEP IT SHORT AND SPECIFIC

4.   Check your spelling.  This blog  for example has spell write;  it underlines words that are not spelled right.

5.  If you use all caps in email, it is a shout.  It means you are angry.

6.  Be polite in text or email (assume the one you are texting or emailing is an honorable person)  Show respect by using sir or mam. Even if the other person at the other end sounds young;  you could be wrong. 

7.  Answer text or email promptly.  Acknowledge all emails. or text.  This shows you are a civilized person and know what he/she is doing. Apologize if you replied late.

8.  Identify yourself in an email or SMS  This is very common omission.

9.  Follow up your email:  text or call that you sent an email or you posted on the blog.  Ask for comments.

10.  If you read the blog, acknowledge and write a comment.  You will increase your learning and your writing ability when you comment. 

Please read and comply.

JUS



August 04, 2011

Josiah Go's Definition of Marketing, AATR

Josiah Go, the Philippine guru on marketing, an Agora awardee for marketing education defines marketing as " continously serving customer needs and wants better than competition at a profit."

The key words are:   continuously, satisfying, needs and wants, better than competition, and at a profit

Marketing is a key function of a business.  Peter Drucker defines " business as an entity that creates customers"Without customers, there is no business.  Our organization can not have more staff than there are customers.,

 The role of marketing in a business:

l.  A business  has a Vision.

2.  To achieve the Vision, it needs cash flow.

3.  Cash flow comes from sales

4.  Sales is achieved by having:

       AATR

      l.  Awareness
      2.  Availability
      3.  Trial
       4.  Repeat Sales

All CMOs or ACMO, s, please explain via comments, asap.

For compliance.

JUS


Holy Gardens Memorial Park Group Customer Service, Excellence,Learning, Flexibility and Adaptability for all "Helping in the Grief of Many People"