have a long way to go towards developing strong communication
PAGSASANAY SA TAGUMPAY For kaizen reports: You must post pictures under this template duly classified. Answer and provide pictures for all headings. COMPLY AND UNDERSTAND. 1. Pics of office (storage, files)/chapel, cr. Also post pictures of your staff in complete uniform daily with id for am talk) STRICT COMPLIANCE 2. Pics of site (the park) beautification/construction 3. Pics of warehouse inside and outside; SHOW INVENTORIES AND LOCKS 4. Pics of inventory of equipment (especially of those non operating) and materials 5. Pics of operational equipment
Explanation:
1. The heads lead the tails; those who are in charge: leaders and managers can lead their staff through communication;
2. Communication is the only tool that managers and leaders can get their people to:
1. Be motivated, ie improve morale
2. To act; move
3. Achieve results
3. Unlike other workers, the knowledge (office workers) has only communication as the sole tool
and resources to get others to act
4. Thus like in story about Jesus heals the Roman Centurion servant, is only the order, the communication from the superior that will get subordinates follow; Jesus heals the sick through words.
5.
COMMUNICATION -------> Action ----> Results
|
TRUST
|
RELATIONSHIP
|
BUSINESS
There could be no business unless there is a relationship that
is earned from trust that comes from action and results.
6. We can get peoples understanding if we have shared learning, and common mindset. Our reception to communication is shaped by past experience and mutual understanding. Thus we
exert a lot of efforts to say:
Bawal ang following words: (from the Employees Handbook)
Be careful of your words, they become your action….
1. Akala ko 7. Yun nga po…..
2. Mahirap 8. Hindi ko po alam
3. Bale 9. Nadatnan ko na
4. Trabaho yan ni….. 10. Ano…
5. Mamaya na/ Bukas na….. 11. Hopefully....
6. Bahala na 12. Ok po...
Yesterday in a span of 2 hours, 1 and 9 were repeated in text messages. If people cant understand simple text messages, then they cant understand complex instructions. If we fail in simple things, the more we can fail in difficult things. Start small.
In the communications exercise held, the authorized representative became the deceased, the time of interment was missed, the lot location was abstracted; exposing us to harm and lawsuit
Let us practice FAR: Focus, Attention and Reverence.
Also:
1. In writing;
2. Avoid hearsays
3. Always ask for confirmation through memo, email that we got this right.
