Some important lessons today: our home, and magic words: thank you, I am sorry and I love you

PAGSASANAY SA TAGUMPAY

Rizal Philippines
January 19, 2019

In today's wedding of Mam Madel, the  priest who officiated the wedding mentioned two important things in his homily.

1.  Our home.   A child  left his slippers at the doorstep of a church as he was saying the mass.  And when he asked the child who left the slipper at the doorstep why he/she left the  slipper, she/he said that the church is a home.

       Important lesson:

      1.  That the church is a home and as a home we respect it.  We leave our slippers to keep this clean.

           How about our office, do we keep it clean?  How about our park? Do we observe 5s?  Yes or no.
           If yes, that is OK, if no, why?  It is not only a home but a source of our livelihood, our daily bread.

     2.  Training and upbringing -   We keep our house clean and orderly because as children, we were
           trained to keep it that way.  So discipline is important after all in spiritual and religious life?

    3.  A mirror, a reflection of his/her personality.  That little action mirrored the deep belief of the child
         in the church though how young.  As adults, do we exhibit the same degree of faith.

         Pananam   ...taya (it is taking a risk, while we are savoring - ninamnam ang experience...

2.   3 important words to keep our relationship alive and dynamic. (Even in relationship with our customers
      and colleagues.

      1.  Please  -  we should be courteous as we order or influence others to act

     2.  Thank you. -  Gratitude for our blessings and favors done for us.

     3.  I am sorry - for sins of commission and omission.  Do we?  We repeat the same mistake in
          communication, customer service, execution, observance of processes.  Some people say
          they are sorry but commit the same mistake.

      Also the ability to say I love you -  to our job, to our colleagues to our customers and those who have
      lesser in life.  Our life would be more meaningful, our jobs if we have passion.  Rather than hate or
      indifferencce

Communications (again) Clarification

This site is a communication site.  It is place where we enhance our understanding and unity.  We still
have a long way to go towards developing strong communication


PAGSASANAY SA TAGUMPAY For kaizen reports: You must post pictures under this template duly classified. Answer and provide pictures for all headings. COMPLY AND UNDERSTAND. 1. Pics of office (storage, files)/chapel, cr. Also post pictures of your staff in complete uniform daily with id for am talk) STRICT COMPLIANCE 2. Pics of site (the park) beautification/construction 3. Pics of warehouse inside and outside; SHOW INVENTORIES AND LOCKS 4. Pics of inventory of equipment (especially of those non operating) and materials 5. Pics of operational equipment

Explanation:

1.  The heads lead the tails;  those who are in charge:  leaders and managers can lead their staff through communication;

2.  Communication is the only tool that managers and leaders can get their people to:

            1.  Be motivated, ie improve morale
            2.  To act;  move
            3.  Achieve results

3.  Unlike other workers, the knowledge (office workers) has only communication as the sole tool
     and resources to get others to act

4.  Thus like in story about Jesus heals the Roman Centurion servant, is only the order, the communication from the superior that will get subordinates follow;   Jesus heals the sick through words.

5. 

                                     COMMUNICATION    ------->   Action    ---->  Results

                                                                                              |
                                                                                         TRUST
                                                                                              |
                                                                                     RELATIONSHIP
                                                                                              |
                                                                                         BUSINESS

                                            There could be no business unless there is a relationship that
                                             is earned from trust that comes from action and results.

6.    We can get peoples understanding if we have shared learning, and common mindset.  Our reception to communication is shaped by past experience and mutual understanding.   Thus we
exert a lot of efforts to say:

                              Bawal ang following words:   (from the Employees Handbook)

                          Be careful of your words, they become your action….

1. Akala ko                                                 7.  Yun nga po…..

2. Mahirap                                                 8.  Hindi ko po alam

3. Bale                                                        9.  Nadatnan ko na 

4. Trabaho yan ni…..                              10.  Ano…

5. Mamaya na/ Bukas na…..                 11. Hopefully....

6. Bahala na                                            12.  Ok po...

     Yesterday in a span of 2 hours, 1 and 9 were repeated in text messages.   If people cant understand simple text messages, then they cant understand complex instructions.   If we fail in simple things, the more we can fail in difficult things.  Start small.

    In the communications exercise held, the authorized representative became the deceased, the time of interment was missed, the lot location was abstracted; exposing us to harm and lawsuit

      Let us practice  FAR:  Focus, Attention and Reverence.

      Also:

      1.  In writing;

      2.  Avoid hearsays

      3.  Always ask for confirmation through memo, email that we got this right.