Lack of communication and FAR by one of in charge at one of the SBUs

Opo sir. E-telecon ko po now La Union si Ms. Olivia na lang po.

Shel

Virus-free. www.avast.com

On Fri, Mar 29, 2019 at 11:32 AM Jorge Saguinsin <holygardens.groupnew@gmail.com> wrote:

To   M.  RCG

Thru:  Mam Madel

LACK OF FAR IN COMMUNICATION AND  CLEAR COMMUNICATION AND COMPLIANCE FROM AN SBU IN THE NORTH

Objectives:

1. To get the sbu reach collection and sales target;

2.  To achieve evenness in marketing campaign execution  and level of custoemr service

Realtiy:

The northest SBU:

1. Can connect with the rest of the sbu;  cant understand the discussion

2.  Definitely miles away in such topics as Privilege Card, the bundled services

     funeral service and kept on being negative by being wala

WTDN:

1.  Ms. RCG please talk to him constantly, itelecon palagi. re:

    1.  establishing funeral service at La Union

    2.  familiarize him and find out if he understands the salient marketing

        activities for 2019.

    3. bundled service, what are the advantages for LUMP  and its customers

        and agents

2.  Mr. Jeff, pakipuntahan si Hans and ABE mo ang funeral service and find out

     how LUMP can establish one just like Oton

3.  The bottom line is maabot natin ang collection target at maka incentives.

--

Communications (again) Clarification

This site is a communication site.  It is place where we enhance our understanding and unity.  We still
have a long way to go towards developing strong communication


PAGSASANAY SA TAGUMPAY For kaizen reports: You must post pictures under this template duly classified. Answer and provide pictures for all headings. COMPLY AND UNDERSTAND. 1. Pics of office (storage, files)/chapel, cr. Also post pictures of your staff in complete uniform daily with id for am talk) STRICT COMPLIANCE 2. Pics of site (the park) beautification/construction 3. Pics of warehouse inside and outside; SHOW INVENTORIES AND LOCKS 4. Pics of inventory of equipment (especially of those non operating) and materials 5. Pics of operational equipment

Explanation:

1.  The heads lead the tails;  those who are in charge:  leaders and managers can lead their staff through communication;

2.  Communication is the only tool that managers and leaders can get their people to:

            1.  Be motivated, ie improve morale
            2.  To act;  move
            3.  Achieve results

3.  Unlike other workers, the knowledge (office workers) has only communication as the sole tool
     and resources to get others to act

4.  Thus like in story about Jesus heals the Roman Centurion servant, is only the order, the communication from the superior that will get subordinates follow;   Jesus heals the sick through words.

5. 

                                     COMMUNICATION    ------->   Action    ---->  Results

                                                                                              |
                                                                                         TRUST
                                                                                              |
                                                                                     RELATIONSHIP
                                                                                              |
                                                                                         BUSINESS

                                            There could be no business unless there is a relationship that
                                             is earned from trust that comes from action and results.

6.    We can get peoples understanding if we have shared learning, and common mindset.  Our reception to communication is shaped by past experience and mutual understanding.   Thus we
exert a lot of efforts to say:

                              Bawal ang following words:   (from the Employees Handbook)

                          Be careful of your words, they become your action….

1. Akala ko                                                 7.  Yun nga po…..

2. Mahirap                                                 8.  Hindi ko po alam

3. Bale                                                        9.  Nadatnan ko na 

4. Trabaho yan ni…..                              10.  Ano…

5. Mamaya na/ Bukas na…..                 11. Hopefully....

6. Bahala na                                            12.  Ok po...

     Yesterday in a span of 2 hours, 1 and 9 were repeated in text messages.   If people cant understand simple text messages, then they cant understand complex instructions.   If we fail in simple things, the more we can fail in difficult things.  Start small.

    In the communications exercise held, the authorized representative became the deceased, the time of interment was missed, the lot location was abstracted; exposing us to harm and lawsuit

      Let us practice  FAR:  Focus, Attention and Reverence.

      Also:

      1.  In writing;

      2.  Avoid hearsays

      3.  Always ask for confirmation through memo, email that we got this right.

How do we instill discipline among our ranks?

Related Knowledge

1.  In the book Book Good to Great, the author observed and theorized that the key being Good  to Great Among companies  is 3fold discipline:

         Disciplined thought

         Disciplined people

         Disciplined execution

2.   Discipline means:

     Doing what one is ought to do even when no one is watching

      one is told

       unpleasant task

     As complying with an urgent order, what the customer wants, responding to

     an emergency

     Doing what one is required to do under all conditions (being a mailman) "Neither rain, snow, storm can stop me now."

A.  Situation

    1.  Interment standards are not complied with

    2.  Accounting reports not submitted on time

Re: Restating our guidance on use of cellphone and communications

CLARIFYING AND EMPHASIZING CORRECT PROCEDURES ON USE OF CELLPHONES AND OTHER COMMUNICATION FACILITIES

Objectives:

1.  To increase responsiveness and action by sbus and subordinates;

2.  To increase understanding shared learning and vision

3.  To hasten execution  - lessen waiting time and customer complaints;  to let projects start generating revenues early

4.  To help improve sales and net income:

      1.  Increase sales by being responsive to prospect call, an customer complaints

      2.  Reduce costs from delay and other TIMWOOD items

Reality:

1.  Almost all sbus are unanimous in not answering texts or phone calls promptly.   Even if there were missed calls, they do not acknowledge (and this happens despite warnings and having communications as part of performance evaluation

2.  Alibis that are forwarded include:  na dead batt, naiwan cellphone, maraming gumagamit ng cellphone

3.  Full ang memory ng cellphone

4.  Di napansin

5.   Mahina signal (as is usually with island province:   Mindoro and Iloilo

6.  With a customers, nasa tricycle (and yet after 3 hours they do not respond as if they are glued to whoever they are with)

5.  But cellphones are gifts of modern world to us, to have connected lives and offices

       1.  Our window to the world and the market.  Customers and prospects contact us easily through cellphones.   We miss a lot of business if we do not answer cellphones promptly

       2.  Our cellphones connect us to nerve center to 3ffb;  sbus communicate their needs to the 3ffb, and responses are easily transmitted to the former

       3.  We invested in Sun cellular and Globe lines to make communication faster. Thus if there is a difficulty with Sun, there is a back up

                                              Globe                     Sun

       La Union                                                         /

       Pangasinan                      /                             /

       Calamba                           /                             /

        Calapan                           /                              /

We pay a lot for cellphones and the lines and yet we cant understand each other:

     1.  Reports are delayed

      2.  A number of misinterpretation occur

      3.  Lack of action on pending items

COMMUNICATIONS IS NOT CELLPHONE.  It is more than that and this document solicits your passion, your understanding and your pakikisama at pananagutan to communicate.

We can only do so much to make this reminders

1.  All employees are required to have their sun or globelines SIM acquired to make it easy and economical for us to communicate/get in touch with the latter. This is a requirement for every one including officers within a week after hiring

2.  One of the unwritten rule is you must be accessible.  If you are an officer that is 24/7 and you must answer your phone, even your personal phone if you have access to sensitive data and information critical to the company

3.  Take good care of the company cellphone:

     1.  Clean it frequently, put it in  a safe place.

       The correct place for the company cell phone to be in is the office..   Do not take it with you if you are off, are going home or no leave Leave with an authorized employee

     2.  The company cellphone is left at the custody of an authorized personnel. He must answer the cp or otherwise, somebody who uses it must id himself.   Please do not give the crap if there a malicious messages, that you are not alone using the cellphone.  You are presumed to have sent the message, even if you claim otherwise

     3.  ACC (always have it charged)  and ABC (always bring charger)

4.  Answer the cellphone promptly (the 3rd ring is the latest)   If you are on the office, and the phone is company cellphone, make sure the ring and text tones are audible so that you do not miss any calls;

5.   Acknowledge if you got a missed call.  Request permission asap to make a phone call to the one who made the call.

6.  Use the cellphone for OB (Official Business only)  It is unfair that you are using this for personal use, and yet you are not answering official calls and text

7.  How to answer the cellphone properly:

      "Holy Gardens _______________,   __________________________on the line, May I help you.

       Use po and opo (for Visayan employees) or sir mam every one even if the person at the other end sounds young;

       All things exist for a reason;  (for a function) The reason for a cellphone is for communication.  If we cant communicate (we cant understand one another) we can not comply, we can not execute orders, why are we here?  Why do we have cell phone and computers.

      You cant understand nor implement this if you do not belong here or your heart is elsewhere.   Decide

From Office Etiquette on same topic:

Office Etiquette

TO         All staff and officers

SUBJECT:    Do's and dont"s - Guide to Correct Etiquette and Success

Please read the following as guide to proper behavior for success and self mastery. 

A.  General

Do's

l.   Work hard

2.  Be loyal

3.  Keep your word.  Deliver what you promise

4.  Be punctual

5.  Be obedient -  do as you told;  if you don"t, you can be fired for insubordination.

6.  Communicate -  verify what you were told;   call or text if you did not understand.  Give feedback of your assignments.  Deliver your work without being followed up.

7.  Deliver l00% of more of the delivereables.

8.  Understand the business:   company history, products, advantages over the competition, the MVP (Main Value Proposition)

9.  Put into your   and heart the company mission vision beliefs and principles.

l0.  Learn as much as you can about the work of your unit, department.  You have just two goals:  to learn about the job, and be promoted.

11.  Be in the 21st century:

       l.  Learn the social media:  sms, you tube, fb, twitter, Linked in, good read, pininterest, blogs, and web

       2.  Learn how to send and receive information at the above media.

12.   Learn to be both effective and efficient

13.    Be trustworthy and reliable

14.  Be honest

15.  Exercise leadership;  avoid being just another Juan.

16.  Love what you do and do what you love.

17.  Do not leave anything pending;  every item must have closure.

18.  Be action and solution oriented.  We are not here to debate discuss and argue.  We are here to produce results.

19.  Be part of the solution rather than the problem

20.   Think of ways how to arrive at a desired result;  do not load your brain with more problems and difficulties.

21,  Empty your cup in order to understand.  ABCD.  (Accept, Believe, Cooperate and Dance with the music)

22.  Place your self in the hands of boss/leader in order to achieve something;   obey and allow yourself to be mentored.  (cf. Pencil parable.)

23.  Have healthy attitude towards problems and difficulties.

24.  If you work for someone, you are ready to obey, be loyal and be diligent.  Establish your own business if you cant do the above.

25.  Persist;  do not ever ever quit.

26.  If it rains, open an umbrella;  if something is wrong correct it;  avoid being a spectator or thinking that a problem belongs to someone else.

27.  Know the happenings in your business environment;  things that affect the business up to l0 km radius

28,  Remove the words:  "impossible"  and "mahirap"  from your vocabulary.

29.  Be grateful for your blessings, passing through your employer no matter how humble.  There could be no happiness without gratitude.

30.  Be team oriented;  be concerned with  your business:   do not go on leave or resign when you know that everybody is struggling.  Help recruit if there is a shortage of hands.

3l.  Make things happen;  do not just watch nor be in denial of problems;

32.  Be mature.

33.  Smile, no matter how unpleasant the day maybe.

34.  Attend to unpleasant things first.

Dont:

l.  Be driven in your work;  don' t be followed up;

2. Dont harbor grievances vs your office mates or the company;  if you feel about the company, quit

3. Don't quarrel with co employees or customers.

4.  Make alibis;

5.  Be static (ganon kami nuon, ganon kami ngayon, ganon pa rin kami bukas.)

6.  Ever tell your boss if something is defective, that you found it when you first arrived.  Do something if there is a problem or defective.  What are the hindrances?  What is the progress of the project or the thing being discussed.

7.  Be left behind in learning

8.  Fail to improve your thinking and judgement.

9.  Have bad attitude:  be parochial, have small mind and be parochials

l0.  Under deliver

11.  Be selfish:  be concerned only with pay, benefits rather than your outputs.

12.  Compare the company with others; while failing to evaluate your own progress and efficiency.

 13.  If you are trainee:

            l.  Have many deliverables

            2. Be a pasaway

            3.  Be closed to new ideas and training

            4.  Go home if your  co workers are still at it.

  B. ON OFFICE BEHAVIOR

   Do

  1.   Come to office early and regularly;  if you are a trainee, dont ever late or be         
         absent during the 5 months period for whatever reason.

  2.  Wear clothes befitting office or coorporate environment:  business suits for men and women;
        do not wear party dresses or dresses that are distractive (clothes that show too
        much flesh for women)

  3.  Wear ids;  trainees must be issued id promptly.  Even contractors must have ids.

  4.  Use office equipment:  cp, computer for business purposes only.  You can be
       fired if you are caught if you do otherwise.

  5. Use a planner.  Plan what you do and do what you plan.

6.  Promptly answer phone calls promptly within the first 3 rings;  answer text messages especially from customers and bosses.

7.  Make it a habit to open emails DAILY and answer promptly;  open blogs and make comments PROMPTLY
8.  Use office supplies judiciously;  avoid wastage.

9.  CS:  promptly greet customers and attend to them;  we are all busy for the customer.

l0.  Wear clean clothes, take a bath daily wear light cologne and perfume;   avoid having bo.  Brush your teeth;  avoid having bad breath.

11.  Take care of company properties.  Avoid dropping or spilling food and drinks on cellphone and laptops.

12.  Clean as you go. Clean your utensils if you eat in the office;  deodorize the office from smell of the "ulam"

13.  Be concerned with the appearance of the office and the Holy Gardens site.

14.  Improve yourself and the business daily.

l5.  Comply with 3ffb requests for daily reports;  do not go home without submitting the reports.

l6.  Comply with memo and letters text to you promptly

17.  Be serious;  avoid horseplays during working hours.

18.  DIN  (do it now);  finish your assigned work fast without fuss.

DONTS

1.  Be late or absent;  if you are absent, do not text your excuse slip

2.  Have BO or BB

3.  Gossip or use company time to watch yahoo news or you tube or fb your friends

4.  Submit haphazard or incomplete work with wrong spelling wrong totals or difference, product, quotient

5.  Be deaf;  answer telephone  calls or text messages.

6.  Text with SUN to non sun network   learn to use their unli or their adds to postpaid;  or use the company cell for personal use.
7.  Use facebook for personal use.  we are monitoring your browser and facebook.  Some trainees are very active at fb;  sales are nil;

8.  Fail to submit book reports or internet research.  Many materials are posted at the HolyGardens Bulletinboard.

9.  Fail to open your email or blogs at least once a day.   Fail to answer them...and

10 .  Develop bad habits;  or copy such from the old timers

11.  Listen to what to whining of old or past employees;  you will not get better.

12,  Fail to meet deadlines.

13.  Offer alibis when talked to;   be good in alibis

14.  Be unclear in discussion;  be SMART.  (specific, measureable, achievable, realistic and time bound)

C. ON having sun cellular phone;

Every employee is required to have a Sun cell for ease of communication:

l.  Be sure it is charged always;

2. Be sure the sun sim is in the cp.

3.  Answer the cp when it rings;

4. Answer the text.

5. If you are in marketing make your self available for text and calls 24/7.  If you cant do it, you are not meant for marketing.

6.  Take care of the company cp. Avoid abusing dropping or scratching the cp.  The CP is entrusted to an individual.  However, it is to be left at the office when someone, the holder goes out.  That is why we require individual cp.

If the cp is in disrepair for any reason whatsoever, have it promptly repaired.  Replace the battery if discharges rapidly.  So that it will last long, charge it only if it is fully discharged.

What shall we do to make sure you read this?

D Communication 

Verbal:

l.  Speak clearly and slowly.

2.  Pay attention to the one speaking. Avoid interrupting.

3.  Clarify/ask questions if you did not understand;

4.  Speak in moderate volume;  avoid speaking in whisper.

5.  Look to the other party, if possible in the eye when he speaks.

6.  Focus, pay attention, respect the one speaking

7.  Avoid cursing the other party;   be calm and composed even if indeed he/she is irritating all ready.

8.   Steps:

      l.  Tell what is to be done

     2.  Explain the process, or give example regarding the topic.

     3.  Tell what you told them

     4.  Repeat the process if necessary

9.  Take down notes;  summarize what was discussed;   if asked for minutes submit promptly.  Give written hard copies to others who were in the meeting.

10.  Avoid obtuse and unclear statements.  Be clear and specific.  Go direct to the p;oint.

ll.  Be honest:   state that you will check the facts if you are not sure;   avoid lying.

12,  Be always prepared that you will be asked for reports/data on your work.  Remember your latest facts/data.

E. In  a meeting:

1.  Start and end the meeting promptly;

2.  Make sure only those concerned with the agenda are in the meeting

3.  Go direct to the point.  Talk about the agenda.  Be sure you have an agenda for the meeting;.

4.  Be on the agenda;  focus on the agenda

5   Focus on the meeting;  avoid doing other things on the meeting;  avoid taking calls or being
interrupted on the meeting.  Promise to go back to the caller in case your cp rang.

6.  Take notes;   review notes as you implement the contents of the meeting.

7.  Give feedback on your progress.


F.   Written communication

      This involves writing memo/sms.

l.  Use grammatically correct English;  no jojemon or avoid  street abbreviation.  Do the same if you are making posts on the FB pages;

2.  Use the normal format in a letter or memo when making an email or responding to one.

3.  KISS:   keep memos clear short and specific:  KEEP IT SHORT AND SPECIFIC

4.   Check your spelling.  This blog  for example has spell write;  it underlines words that are not spelled write.

5.  If you use all caps in email, it is a shout.  It means you are angry.

6.  Be polite in text or email (assume the one you are texting or emailing is an honorable person)  Show respect by using sir or mam.

7.  Answer text or email promptly.  Acknowledge all emails. or text.  This shows you are a civilized person and know what he/she is doing. Apologize if you replied late.

8.  Identify yourself in an email or SMS  This is very common omission.

9.  Follow up your email:  text or call that you sent an email or you posted on the blog.  Ask for comments.

10.  If you read the blog, acknowledge and write a comment.  You will increase your learning and your writing ability when you comment. 

 

Jorge  U. Saguinsin

Reading and making posts in blogs on time, making comments. - Reminder

To        :   All

Subject:   COMMUNICATIONS IN PERFORMANCE EVALUATION

Objective: 

1.  To enhance communication more upward and downward communications

2.  To promote reading understanding, reflection and shared learning in the Holy Gardens Group

3.  Thus to enhance skills and competence that lead to performance and achievement of targets

Background:

Up to now, comments on the communication blog has been wanting.   It is either that there is too much insubordination, or that people cant read or understand communication

WHAT TO DO NEXT

1.   Read blogs and emails daily.

2.  Do am talk and encourage staff to comment on the space provided.

3.  Our latest post now is:   Rejoinder on tree planting

Read and comment now.

Jorge  U. Saguinsin

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Please view the following sites  to be updated on latest trend on memorialization and for shared learning

Holy Gardens Memorial Crypts (Body, Ash, Bone)

Memorial Marketing and Management

Holy Gardens Chapel and Memorial Service

Landscaping ideas

FB Pages Holy Gardeners

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup

Communications is an important critical part of Management System

TO:     All

Thru   :  HR

cc:         GM Madel

What:   MORE EMPHASIS TRAINING ON COMMUNICATIONS

1.  OBJECTIVES:

       1. To speed up the pace;  remove hindrances and red tape

       2.  To  promote Principle #2, iet efficiency and effectiveness

       3.  To save time and money

Background:

1.  Communications is the channel by which strategy, thoughts and directions of top management are relayed to the troops;  it is also through which problems are made known upstairs.  Strategy and customer complaints melt down all policies and structures and as such improvisation and adjustments must be made quickly

2,   We are kept together by communications.  Communications is the glue that keep us together.  It is the means by which learning, vision is shared.  No communications;   no shared vision, strategy and learning

3.  In PLOCC, the acronym, the last C is communication.  Communication is an essential part of management.

4.  In our performance evaluation to emphasize its importance, 10 points is given to communication

5.  We subscribe to cp, to internet to promote communications.  We spend huge amount for cellphone and computers.  We blog, we do facebook groups to make sure that we are well understood.  We spend a lot of time doing these.   

6.  And what do we see:

      1.  Blog posts at communications are not read;    comments which are required of everyone are not made.;  some do not post the required posts in blog

      2.  Emails text messages are seldom if not answered.

      3.  Instructions are not well understood even at the highest level (as in the CMO one on one)

      4.  If they fail to understand, then there is non compliance which leads to insubordination, corruption as in the case of a southern SBU

      5.  We have angry customers;  we have employees who say they are demoralized.

      6.  Our sales and collection are falling\

WHAT TO DO NEXT?

1.  Communicate, communicate communicate:   call text email sbus daily the importance of communication

2.  Orient, train probies very well.

3.   Do am talk daily

4.  We have team building once a year;  or even quarterly

WHO:    HR

               CMO

Jorge  U. Saguinsin

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Please view the following sites  to be updated on latest trend on memorialization and for shared learning

Holy Gardens Memorial Crypts (Body, Ash, Bone)

Memorial Marketing and Management

Holy Gardens Chapel and Memorial Service

Landscaping ideas

FB Pages Holy Gardeners

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup

Classical Principles of Management by Jeffrey Palma + Communications

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE

Rizal Philippines
August 18, 2016

I conducted several one on one meeting with managers and chief from the provinces. While I have reference on entrepreneurial management, (may be unread) a lot more effort and study has to be made on management.

The entrep management may be too radical, and hence the need to go back to classical management thoughts (that lead to archaic management and administration)
Management is a dynamic field and what was true and productive then cant be effective now.  The Harold Geneen and Jack Welch of yesterday certainly belonged to yesterday.

Thus the slideshare on classical treatise on management:

Principles of Management Lecture from Jheffrey Palma

Principle of Management - Communication Management & Interpersonal Skills from Reefear Ajang

Memorandum: Answering Emails and Commenting on the Relevant Posts related to Business

TO    :    Ms. Brenn Garcia

              RCC

              Danica G. Ordinario

              Aprillyn Caragayan

              Cynthia Cartago

              Eddie Borejon

              EPR

Subject:  Communications

Date:   October 11, 2013

Communication, I would like to repeat means:

A COMMUNITY

UNITY

ONENESS

THAT IS BOTH A GOAL AND A PROCESS

However we are nowhere near that as:

1.  Blogs are not visited/nor commented to

2.  Emails are not answered responded to.

These are both the positive and negative rewards connected to communication:

1.  Positive:  inclusion as one of the points in performance evaluation for promotions

2.  Negative:   for CCD initially subject as Class B offense for first offense and C and D.  C and D limits ones qualification for rewards.

Oton and Calupan habitually neglect this communication business.

Only if we are 100% capacitated to communicate can we hope to achieve growth and progress.

WHAT TO DO NEXT:

Let us communicate well.

Let communicate better

Let us answer all emails, including blog notifications.

Let us make communication a good and daily habit.

For strict compliance and execution

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  retransmittal , reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

How come our BPI posts are hardly read?

I am posting this to encourage readership.  I found out that we have a lot of problems in compliance and even marketing because:    even the chiefs do not understand what we are doing.

I checked this site and there are posts with zero visits.  We cant expect to move forward if we do not have discipline of:

l.   communicating,

2.  reading;

3.  understanding;

4. complying with what was communicated.

5.  the FAR

     focus

     attention

    reverence.

You are all enjoined to read the posts here

If you read, register just your name and a few comments under comments

We will reprimand and ccd those who do not

From: Holy GardensGroup <holygardens.group@gmail.com>
Date: Sat, May 25, 2013 at 7:44 AM
Subject: How come our BPI posts are hardly read?
To: Aireen Ricamara <bpi.hgmp@gmail.com>, Florence Clark <peopledepartment08@gmail.com>, Holy Gardens Pangasinan <hgmp.pangasinan@gmail.com>, Holy Gardens Greenhills Memorial Park <hgmp.calamba@gmail.com>

TO     :    All CMOs, chief

I checked the email links of the Holy Gardens Bulletin board and I found out that there  are emial links to all sbu.That means to say every post is emailed to their gmail accounts.

How come many of our posts have zero visits?

They are not reading the posts.?  Why?  Can we improve our communication and work habits

Just to make sure, they have to register their names under comments.  This will form part of the Performance Evaluation

-

Constant communication as direct reports

To: JUS

From: HO

I must and I will comply to this communication. I will text/email what I manged to do in my SBU. For me to be a good Management trainee, I must answer all communication promptly. If someone make a follow up with me, I must act on it and have it resolved. If I'd done something not satisfactory, most especially in my work and attitude, I must let my seniors to discipline me and correct me.

My apology for not answering this email promptly. Our Smartbro antenna fall that's why we do not have internet access in our office. We compile all documents which is for sending via email to 3ff and have it send after office hour. I have to rent in an internet cafe. (When it rains, open an umbrella)

I will text what I man<a>ged today.

I will text what I learned about leadership

I will text how much we sold

I will text my personal class A prospect to sir JUS everyday.

HO

HGGMP

On Wed, Jan 30, 2013 at 5:16 PM, Holy GardensGroup <holygardens.group@gmail.com> wrote:

---------- Forwarded message ----------
From: Holy GardensGroup <holygardens.group@gmail.com>
Date: Tue, Jan 29, 2013 at 8:32 AM
Subject: Constant communication as direct reports
To: Holy Gardens Bpi <bpi.hgmp@gmail.com>, bpi.hgmp.jusgein@blogger.com, Majorem Investor <majorem.lending@gmail.com>


TO       :   All Management Trainees:
                VT
                 HO
                 Eddie
                 Alma

Subject:   COMMUNICATIONS

Goal:     Achievement of Goals/Objectives


Reality:   It is a difficult task getting in touch with MTs by text or email.   Most the times,  emails, text messages are unanswered.  Phone calls are not recognized and those concerned never call back.  The etiquette that refers to communication are:  unknown/unlearned or ignored.

Options:    l.  Be followed up
                 2.  Remain as you are and be disciplined
                 3.  Get worse
What to do:

 l.  Run after me to know what you are doing.  After all, I will make the final judgement, call as to whether you will be promoted or get salary increase or not;

      l.  Text me daily on what you did to manage the sbu

     2.  What did you learn on selling management and leadership?

     3.  How much did you sell;   how many are your class A prospect (personal)

     4.  What was done by your staff to beautify the office and the site?

IMPRESS ME OR PISS ME OFF?

Reply now....


--
Jorge Saguinsin

A SPECIAL PLACE WHERE OUR LOVED ONES ARE REMEMBERED IN A VERY SPECIAL WAY

holygardensgroup.blogspot.com

holygardensgriefsharing.blogspot.com

--
Jorge Saguinsin

A SPECIAL PLACE WHERE OUR LOVED ONES ARE REMEMBERED IN A VERY SPECIAL WAY

holygardensgroup.blogspot.com

holygardensgriefsharing.blogspot.com

It takes two to tango -- in communication and cause of problems

TO       :   Holy Gardens Oton
                Holy Gardens Greenhills

Attention:   VT HO

I received last night a text from HGOMP complaining that they have not received the salaries.  It took two parties to have arrived at that problem:      problem with accounting staff (they acted slow), and that Oton does not have checks  (why?  -  the sending of the request for checkbooks has been lost and has not been signed)   ASR tried to contact you and called AC and she did not respond to the calls:  did not bother to return call or text.

The same happened at HGGMP.   I was in Baguio last December 28 and HO kept on texting about the non payment of salary.  On the 26th I called for a meeting/telecon, I asked HO to call me;   he did neither.  Precisely, the agenda was about the salaries.  And now, on the 28th, he was laying the blame on acctg staff?  And wanted to be recognized?  Do the two MT understand fairness and being just and responsible.

Let us know?  What must you do next time.



--
Jorge Saguinsin
+632651420l
3f Fuentes Building, Angono, Rizal
Philippines

Please click to see blog

holygardensgroup.blogspot.com

holygardensgriefsharing.blogspot.com

December l- 2, 2011 CMOs conference

After several delays, one of which was because of the inability of MGB to be with the conference, we were finally able to push through with the conference.  The conference included Oton and Calapan heads.  We made sure that we are finally together.   Three were billeted in my house:   MGB, JMV and BGG.  April and Aireen were together in Aireen,s house in Darangan.


The conference wants to:

l.  Clarify inputs and paradigm needed to succeed in this business;

2.  Learning and mentoring on various inputs and throughoputs (procedures)
 which many still are not clear and understand.

It was made very clear that SBUs, the blog authors can EDIT THEIR POSTS.

The gifts to JMV partner, uniform, gadgets, the LED tv shall be brought home to their respective SBU.

Some of the pictures:

                                 The early birds, BG and MGB.  They arrived 6 am.

                              Aprilyn practicing how to edit griefsharing blog posts

                                         Breakfast by girls in green at JUS living room

                                       Aprilyn now a blog/webmaster

                           Better communications between SBU and 3ffb, faster action






Constant & close communication. 5 disciplines: mental models, personal mastery, systemic thinking, shared vision, team learning. Strictly acknowledge reading and understanding by promptly making a comment..comply.