Lack of communication and FAR by one of in charge at one of the SBUs

Opo sir. E-telecon ko po now La Union si Ms. Olivia na lang po.

Shel

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On Fri, Mar 29, 2019 at 11:32 AM Jorge Saguinsin <holygardens.groupnew@gmail.com> wrote:

To   M.  RCG

Thru:  Mam Madel

LACK OF FAR IN COMMUNICATION AND  CLEAR COMMUNICATION AND COMPLIANCE FROM AN SBU IN THE NORTH

Objectives:

1. To get the sbu reach collection and sales target;

2.  To achieve evenness in marketing campaign execution  and level of custoemr service

Realtiy:

The northest SBU:

1. Can connect with the rest of the sbu;  cant understand the discussion

2.  Definitely miles away in such topics as Privilege Card, the bundled services

     funeral service and kept on being negative by being wala

WTDN:

1.  Ms. RCG please talk to him constantly, itelecon palagi. re:

    1.  establishing funeral service at La Union

    2.  familiarize him and find out if he understands the salient marketing

        activities for 2019.

    3. bundled service, what are the advantages for LUMP  and its customers

        and agents

2.  Mr. Jeff, pakipuntahan si Hans and ABE mo ang funeral service and find out

     how LUMP can establish one just like Oton

3.  The bottom line is maabot natin ang collection target at maka incentives.

--

On developing Task Related Maturity among our staff especially at 3f

September 1, 2017

1.  Objectives:

     1.  To improve the mindset of trainees and all the staff to be professional and matured.

     2.  To reach our targets and objectives

    3.  To reach the 5ps of an enterprise:  professional, process, profit and productivity

Back ground reality

1.  We have listed at the community blog the following:

    1. Task Related Maturity as a goal as said by Andrew Grove. This consist of traits, skills, and behavior that the person can handle his job well, the problems related thereto in a skillful and professional manner;

   2.  FAR -  Focus Attention and Reverence  on the job at hand, the reality, the problems on hand,  the office, the officers.

   3.  Our office etiquette page at the Holy Gardens  Community site:

Office Etiquette page at Holy Gardens Community

      No 17 under  Office behavior Dont't  prescribes being serious, and prohibits horseplay.  And elsewhere many items emphasize professional behavior - being mature.  NOT WELL READ ENOUGH OR REFLECTED UPON?   Lack of Sunnao, understanding, professionalism, obedience?   

     You will fail the Performance Evaluation if you persist

   4.  And yet on red alert day, in my presence while I was breaking my back, while there were plenty of delivereables due:    pending PPA, no masterlist, miniscule achievement of sales targets, unhired staff for many vacancies, unfulfilled tasks,   no FS for the last 9 months (may 1 nga mali pa), the others were happy and cant seem to care:   hagikhikan, maingay, many going and coming, BUSY NESS, but outputs and out come nowhere in sign.

WTDN:

1.  Advise natin ang mga kasamahan, at iyong mga matatanda na pinanunundan, ipakita ang tama.  This is not the way to work in a corporate world, and you will  not go far, you will still be same, if you act the same.

2. According to Albert Einstein, 'DOING THE SAME THING OVER AND OVER AGAIN EXPECTING DIFFERENT RESULT IS INSANITY

3. Basahin, idiscuss natin sa  AM talk ulit ulit and ulit hanggang maintindinhan. If you cant explain, nor comment on anything, according to Einstein, you have not understood it well enough.

RRURAC:

O         All staff and officers

SUBJECT:    Do's and dont"s - Guide to Correct Etiquette and Success

Please read the following as guide to proper behavior for success and self mastery.  

A.  General

Do's

l.   Work hard

2.  Be loyal

3.  Keep your word.  Deliver what you promise

4.  Be punctual

5.  Be obedient -  do as you told;  if you don"t, you can be fired for insubordination.

6.  Communicate -  verify what you were told;   call or text if you did not understand.  Give feedback of your assignments.  Deliver your work without being followed up.

7.  Deliver l00% of more of the delivereables.

8.  Understand the business:   company history, products, advantages over the competition, the MVP (Main Value Proposition)

9.  Put into your   and heart the company mission vision beliefs and principles.

l0.  Learn as much as you can about the work of your unit, department.  You have just two goals:  to learn about the job, and be promoted.

11.  Be in the 21st century:

       l.  Learn the social media:  sms, you tube, fb, twitter, Linked in, good read, pininterest, blogs, and web

       2.  Learn how to send and receive information at the above media.

12.   Learn to be both effective and efficient

13.    Be trustworthy and reliable

14.  Be honest

15.  Exercise leadership;  avoid being just another Juan.

16.  Love what you do and do what you love.

17.  Do not leave anything pending;  every item must have closure.

18.  Be action and solution oriented.  We are not here to debate discuss and argue.  We are here to produce results.

19.  Be part of the solution rather than the problem 

20.   Think of ways how to arrive at a desired result;  do not load your brain with more problems and difficulties.

21,  Empty your cup in order to understand.  ABCD.  (Accept, Believe, Cooperate and Dance with the music)

22.  Place your self in the hands of boss/leader in order to achieve something;   obey and allow yourself to be mentored.  (cf. Pencil parable.)

23.  Have healthy attitude towards problems and difficulties.

24.  If you work for someone, you are ready to obey, be loyal and be diligent.  Establish your own business if you cant do the above.

25.  Persist;  do not ever ever quit.

26.  If it rains, open an umbrella;  if something is wrong correct it;  avoid being a spectator or thinking that a problem belongs to someone else.

27.  Know the happenings in your business environment;  things that affect the business up to l0 km radius

28,  Remove the words:  "impossible"  and "mahirap"  from your vocabulary.

29.  Be grateful for your blessings, passing through your employer no matter how humble.  There could be no happiness without gratitude.

30.  Be team oriented;  be concerned with  your business:   do not go on leave or resign when you know that everybody is struggling.  Help recruit if there is a shortage of hands. 

31.  Make things happen;  do not just watch nor be in denial of problems;

32.  Be mature.

33.  Smile, no matter how unpleasant the day maybe.

34.  Attend to unpleasant things first.

Dont:

l.  Be driven in your work;  don' t be followed up;

2. Dont harbor grievances vs your office mates or the company;  if you feel about the company, quit

3. Don't quarrel with co employees or customers.

4.  Make alibis;

5.  Be static (ganon kami nuon, ganon kami ngayon, ganon pa rin kami bukas.)

6.  Ever tell your boss if something is defective, that you found it when you first arrived.  Do something if there is a problem or defective.  What are the hindrances?  What is the progress of the project or the thing being discussed.

7.  Be left behind in learning

8.  Fail to improve your thinking and judgement.

9.  Have bad attitude:  be parochial, have small mind and be parochials

l0.  Under deliver

11.  Be selfish:  be concerned only with pay, benefits rather than your outputs.

12.  Compare the company with others; while failing to evaluate your own progress and efficiency.

 13.  If you are trainee:

            l.  Have many deliverables

            2. Be a pasaway

            3.  Be closed to new ideas and training

            4.  Go home if your  co workers are still at it.

  B. ON OFFICE BEHAVIOR

   Do

  1.   Come to office early and regularly;  if you are a trainee, dont ever late or be          
         absent during the 5 months period for whatever reason.

  2.  Wear clothes befitting office or coorporate environment:  business suits for men and women;
        do not wear party dresses or dresses that are distractive (clothes that show too
        much flesh for women)

  3.  Wear ids;  trainees must be issued id promptly.  Even contractors must have ids.

  4.  Use office equipment:  cp, computer for business purposes only.  You can be
       fired if you are caught if you do otherwise.

  5. Use a planner.  Plan what you do and do what you plan.

6.  Promptly answer phone calls promptly within the first 3 rings;  answer text messages especially from customers and bosses.

7.  Make it a habit to open emails DAILY and answer promptly;  open blogs and make comments PROMPTLY
8.  Use office supplies judiciously;  avoid wastage.

9.  CS:  promptly greet customers and attend to them;  we are all busy for the customer.

10.  Wear clean clothes, take a bath daily wear light cologne and perfume;   avoid having bo.  Brush your teeth;  avoid having bad breath.

11.  Take care of company properties.  Avoid dropping or spilling food and drinks on cellphone and laptops.

12.  Clean as you go. Clean your utensils if you eat in the office;  deodorize the office from smell of the "ulam"

13.  Be concerned with the appearance of the office and the Holy Gardens site.

14.  Improve yourself and the business daily.

l5.  Comply with 3ffb requests for daily reports;  do not go home without submitting the reports.

l6.  Comply with memo and letters text to you promptly

17.  Be serious;  avoid horseplays during working hours.

18.  DIN  (do it now);  finish your assigned work fast without fuss. 

DONTS

1.  Be late or absent;  if you are absent, do not text your excuse slip

2.  Have BO or BB

3.  Gossip or use company time to watch yahoo news or you tube or fb your friends

4.  Submit haphazard or incomplete work with wrong spelling wrong totals or difference, product, quotient

5.  Be deaf;  answer telephone  calls or text messages.

6.  Text with SUN to non sun network   learn to use their unli or their adds to postpaid;  or use the company cell for personal use.

7.  Use facebook for personal use.  we are monitoring your browser and facebook.  Some trainees are very active at fb;  sales are nil;

8.  Fail to submit book reports or internet research.  Many materials are posted at the HolyGardens Bulletinboard.

9.  Fail to open your email or blogs at least once a day.   Fail to answer them...and

10 .  Develop bad habits;  or copy such from the old timers

11.  Listen to what to whining of old or past employees;  you will not get better.

12,  Fail to meet deadlines.

13.  Offer alibis when talked to;   be good in alibis

14.  Be unclear in discussion;  be SMART.  (specific, measureable, achievable, realistic and time bound)

C. ON having sun cellular phone;

Every employee is required to have a Sun cell for ease of communication:

l.  Be sure it is charged always;

2. Be sure the sun sim is in the cp.

3.  Answer the cp when it rings;

4. Answer the text.

5. If you are in marketing make your self available for text and calls 24/7.  If you cant do it, you are not meant for marketing.

6.  Take care of the company cp. Avoid abusing dropping or scratching the cp.  The CP is entrusted to an individual.  However, it is to be left at the office when someone, the holder goes out.  That is why we require individual cp.

If the cp is in disrepair for any reason whatsoever, have it promptly repaired.  Replace the battery if discharges rapidly.  So that it will last long, charge it only if it is fully discharged.

What shall we do to make sure you read this?

D Communication 

Verbal:

l.  Speak clearly and slowly.

2.  Pay attention to the one speaking. Avoid interrupting.

3.  Clarify/ask questions if you did not understand;

4.  Speak in moderate volume;  avoid speaking in whisper.

5.  Look to the other party, if possible in the eye when he speaks.

6.  Focus, pay attention, respect the one speaking

7.  Avoid cursing the other party;   be calm and composed even if indeed he/she is irritating all ready.

8.   Steps:

      l.  Tell what is to be done

     2.  Explain the process, or give example regarding the topic.

     3.  Tell what you told them

     4.  Repeat the process if necessary

9.  Take down notes;  summarize what was discussed;   if asked for minutes submit promptly.  Give written hard copies to others who were in the meeting.

10.  Avoid obtuse and unclear statements.  Be clear and specific.  Go direct to the p;oint.

ll.  Be honest:   state that you will check the facts if you are not sure;   avoid lying.

12,  Be always prepared that you will be asked for reports/data on your work.  Remember your latest facts/data.

E. In  a meeting:

1.  Start and end the meeting promptly;

2.  Make sure only those concerned with the agenda are in the meeting

3.  Go direct to the point.  Talk about the agenda.  Be sure you have an agenda for the meeting;.

4.  Be on the agenda;  focus on the agenda

5   Focus on the meeting;  avoid doing other things on the meeting;  avoid taking calls or being
interrupted on the meeting.  Promise to go back to the caller in case your cp rang.

6.  Take notes;   review notes as you implement the contents of the meeting.

7.  Give feedback on your progress.


F.   Written communication

      This involves writing memo/sms.

l.  Use grammatically correct English;  no jojemon or avoid  street abbreviation.  Do the same if you are making posts on the FB pages;

2.  Use the normal format in a letter or memo when making an email or responding to one.

3.  KISS:   keep memos clear short and specific:  KEEP IT SHORT AND SPECIFIC

4.   Check your spelling.  This blog  for example has spell write;  it underlines words that are not spelled write.

5.  If you use all caps in email, it is a shout.  It means you are angry.

6.  Be polite in text or email (assume the one you are texting or emailing is an honorable person)  Show respect by using sir or mam.

7.  Answer text or email promptly.  Acknowledge all emails. or text.  This shows you are a civilized person and know what he/she is doing. Apologize if you replied late.

8.  Identify yourself in an email or SMS  This is very common omission.

9.  Follow up your email:  text or call that you sent an email or you posted on the blog.  Ask for comments.

10.  If you read the blog, acknowledge and write a comment.  You will increase your learning and your writing ability when you comment. 

Please read and comply.

JUS 

--

SETTING THE STANDARDS IN INTERMENT SERVICE

Innovation creates more wealth and more customers

  Jorge U. Saguinsin

  Be a BIDDA now

   RRURAC   (Read, Reflect, Understand, Realize Act, Check)

   Please visit the following sites:

   Holy Gardens Rewards

   Patsikot/SUV Promo

   Bonus pa more sa pagtulong sa bentang todo2

Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential  may not be copied or forwarded to parties other than the intended parties. nor can the contents be used other than the original intent  You are advised to delete the message your received if in case it may have been wrongly sent to your good office

Please read answer all emails especially memorandum, comment on blog and FB Holy Grdeners

Focus

Attention

Reverence

Please

Jorge US

Holy Gardens Group

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup

Improvement in communication at 3ffb is paramount

We had a communication exercise, a playback of that conducted for sbu and 3ffb.  It is a relay game:  the message is delivered verbally on a relay. No notes are allowed

The message read:

"  May interment, si Jose Calderon on April 10 at 9 am.  He is to be buried at Lot #523 at Serenity block 12.  He is survived by his wife Josefina Ceres. and 5 children:   3 boys and 2 girls.

Jose hails from Narvacan Ilocos Norte.  Their current residence is at San Andres Cainta Rizal

The lot to be used is owned by Carlos Vitangcol

The message was repeated twice to Aileen of MLII

This was the message that was fedback:

There will be an interment on April 10 at 9 am of Jose Calderon at lot 235 Serenity.

The lot is owned by Carlos Vitangcol"

Of the 11 information mentined in the orginal transmission, only 3 were relayed correctly

What is your opinion comment on the 3ffb result of communication exercise

Is this good or bad?

Please reply.

Jorge US

Holy Gardens Group

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup

Our 3ffb am talk today October 11, 2013

"Pag gusto, may paraan; pag ayaw, maraming dahilan " It is about getting better everyday.

3ffb October 11, 2013


The following were our agenda today at 3ffb for am talk

1.  Communication

     1.  Comments on the blog
     2.  Answering emails and text

2.  Increasing productivity

     1.  Know what you want and write it down
     2.  Write action plan

3.  Core ancillary and routine jobss

4.  Who is the executive?

5.  FAR

Discussion:

1.  Communication is the key to execution.  It is the key to being united and moving as one.

     Blogs, emails must be promptly read and answered and bosses must make sure that we have a common understanding of terms.  Staff must exert efforts to know everything that comes before them.

    All posts in our community blog are notified via emails.  The emails must be answered, posts must be visited.   Reading the community blog is key to learning and knowledge.  Knowledge is important for leadership and management.

    Answering emails is a duty;  and even more so with selling. If our livelihood is dependent on selling, we answer inquiries promptly.  We attend to customer contact promptly.

2.  Increasing productivity.

   1.  Know your goals and write it down.  Know what you want.  Know your rewards.  The key to success is knowing what you want.  That is the first step.  Where are you going?

   2.  Write the action plan

      It could be a sales plan, a marketing plan, an operation plan or administrative plan.  That is why we are pestering you/all with the submission of marketing plan.  That is the second step.  How do we get there?.  The road map must be written down and clear

3.  Executives

Who are the executives?  Are you an executive?

According to Peter Drucker, executives are knowledge workers who get things done.

Three important elements must be present:

     1.   Knowledge

     2.  Leadership

     3.  Obedience

    Knowledge is obtained through:

      1.  Education in colleges and universities

      2.  Attending seminars

     3.  Mentoring from an expert or consultant

     4.  Researching through the internet.  It has been made convenient and free for all at the community blogs.  Threfore do your best to read the blog faithfully and religiously.  It is free (Maybe one reason why it is not being read?)


4.  Tasks:

     Core (the key tasks related to the objective or purpose)

     Ancillary -  important knowledge that maybe or not related to the purpose, objective of the job, like CS even if you are not marketing;  knowing problems in documents, interment.  Routine are mostly repetitive tasks like reporting that need to be done, but is not as important as the core

5.  FAR

    Focus -  we discussed this at length with Brain Games ie that we have limited span of attention and that we do not have peripheral vision.  Therefore, whenever we have meeting or you read texts or email.  read well and carefully.

Attention   -  related to focus -  do only one task at a time.  You cant be multi tasking.  Disregard other things.  Devote large chunks of time to whatever you are doing.

Reverence  -  Show respect and etiquette.   Give unto Cesar what is due Cesar.  In  recent meeting, the attendees were late, and one did not bother to stand and recognize the boss upon his arrival.
   

How come our BPI posts are hardly read?

I am posting this to encourage readership.  I found out that we have a lot of problems in compliance and even marketing because:    even the chiefs do not understand what we are doing.

I checked this site and there are posts with zero visits.  We cant expect to move forward if we do not have discipline of:

l.   communicating,

2.  reading;

3.  understanding;

4. complying with what was communicated.

5.  the FAR

     focus

     attention

    reverence.

You are all enjoined to read the posts here

If you read, register just your name and a few comments under comments

We will reprimand and ccd those who do not

From: Holy GardensGroup <holygardens.group@gmail.com>
Date: Sat, May 25, 2013 at 7:44 AM
Subject: How come our BPI posts are hardly read?
To: Aireen Ricamara <bpi.hgmp@gmail.com>, Florence Clark <peopledepartment08@gmail.com>, Holy Gardens Pangasinan <hgmp.pangasinan@gmail.com>, Holy Gardens Greenhills Memorial Park <hgmp.calamba@gmail.com>

TO     :    All CMOs, chief

I checked the email links of the Holy Gardens Bulletin board and I found out that there  are emial links to all sbu.That means to say every post is emailed to their gmail accounts.

How come many of our posts have zero visits?

They are not reading the posts.?  Why?  Can we improve our communication and work habits

Just to make sure, they have to register their names under comments.  This will form part of the Performance Evaluation

-

On Communication

Constant & close communication. 5 disciplines: mental models, personal mastery, systemic thinking, shared vision, team learning

 To communicate:


We need:

FOCUS

ATTENTION

REVERENCE 

(FAR)



. Are we close? Strictly acknowledge reading and understanding by promptly making a comment..comply.