Republish MC for Performance Evaluation - FOR COMPLIANCE

If we implement this; then we will not have the current difficulties we are experiencing right now;

Our people would be working much much better if they are promoted.

WTDN?

Jorge  U. Saguinsin

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Holy Gardens Plus  - about sales of services as addition to the plots bought

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CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check   SBUS and their staff are obliged to vist the said site to comment.  It is a way of having shared learning

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---------- Forwarded message ----------
From: Holy GardensGroup <holygardens.group@gmail.com>
Date: Mon, Sep 19, 2016 at 8:01 AM
Subject: MC for Performance Evaluation
To: Bpi Records <bpi.records3ffb@gmail.com>, Madel S <madz2424@gmail.com>

Here is the explanation on the execution of the Performance Evaluation System:

Memorandum Circular No  2016 00x

Title:    Guidelines for the Performance Evaluation System

I   Objectives:

    1.  To encourage performance and serve as a leg for strategy and corporate planning;

    2. To reward the doers in an objective manner and remove/minimize politics through SMART  criteria

    3.  To help employees get promoted:  avail of salary increases and allowances which are substantial

   4.  To weed out misfits early on, and reduce expenses

   5.  To encourage:

       1.  leaving old mindsets and adopt corporate and new ones

       2.  embracing beliefs and principles of Holy Gardens group

II   Reality  Background

  1.  Some SBUS (there are at least two who are brave enough) who complained and narrated that their staff are demotivated and it shows in mediocre sales performance.  They are content with receiving the salaries despite the fact that our current salary scale is  above the industry, the wage orders and some received substantial incentives for last years sales performance.

    While we managed to sell more than 3,000 plots last year, we only managed to get 1/10 of that:  about 425 (?)   plots

2.   The conformance of many sbus on routine behavior sucks:

     1. Phone calls are not answered nor acknowledged.  Same thing with text messages.   Emails are unacknowledged or unread.

         Routine reports :   text reports are neglected

                                       kaizen reports and best pictures are not sent

                                       email reports

     2.  Most staff fail when given routine exams;

     3.  Tasks are pending undone, if at all submission are incomplete and very much delayed.  This is up and down the organization even at 3ffb

     4.  Beliefs as excellence, customer service, learning seem to be a strange thing to many of the staff.  

WTDN:   REINSTATEMENT AND IMPLEMENTATION OF THE PERFORMANCE EVALUATION SYSTEM;

Who :      HR  -   the coordinating office 

                           1. will send out form

                           2.  collect and check the form

                           3.  verify HR related data:

                                 1.  attendance

                                 2.  punctuality

                                 3.  communication:  emails, text

                                 4.  book reports/journals

                           3.  have the PE noted approved by the GM SMD

                           4.  file the PE

                           5.  submit memo for increase in salary and allowance

               CMO in charge -   the one who will fill up the PE form

                                             sign the PE and the recommendation

              Accounting Audit:   will verify the sales and collection report;  will initial                    PE form

When:   1 Frequency  .  Every 6 months for regular employees to be done within                   30 days after end of reference semester

                For trainees:  

For RI to be R2 to be started at the 70th day after hiring for RI and to be completed on the  80th day.  On the 80th day, we should know if the employee shall continue to the Prob 2 period or will be dismissed

For R2 to be R3 to be started on the 160th day after start of employment  to be completed on the 170th day.  By then we should know if the trainee will be dismissed or allowed to be a regular employee.

---

  HOW -  The system

 1.   Purpose  -   The objectives mentioned above: 

          .  1.  To encourage performance and serve as a leg for strategy and corporate planning;

    2. To reward the doers in an objective manner and remove/minimize politics through SMART  criteria

    3.  To help employees get promoted:  avail of salary increases and allowances which are substantial

   4.  To weed out misfits early on, and reduce expenses

   5.  To encourage:

       1.  leaving old mindsets and adopt corporate and new ones

       2.  embracing beliefs and principles of Holy Gardens group

2.  Inputs:

    1.  The performance evaluation form

    2.  Performance data from accounting marketing coordinators

    3. Data from HR:

        attendance and punctuality reports

        communication response:   text, emails, blogs, blog comments

        book reports, ppt, journals

  4.  Observation and recommendation by superiors:   CMO, Group Region Heads, Senior Managers and Directors

Process

1.  The corporate plan is made at end of the year for the forthcoming year.  The over all targets are farmed out to the sbus and the staff and re communicated for the outcome section of the PE form

2.  This is marked in the PE form and are sent out to the SBUS,  There are 3 types of PE form:

     1.  For 3ffb  staff

     2.  For the SBU  staff

     3.  For the officers/supervisors these are more qualitative and tend to border on general management skills and leadership

 The other elements of the PE are default targets and are defined here.

3.  Definition of terms, rating guidelines and how to accomplish the PE

    1.   Number of copies:   4

          1.  hr copy

          1   sbu copy

          1   employee copy

          1   201 file

2. Filling up the blanks:

COVERING STAFF  (RANK and FILE)

Box 1 at the top:  employees/officer data

      1.  Employee name:  All Caps:  Name, Middle Name                  Surname  

      2.  Position:   All caps;  write position as per Admin Plan

      3.  SBU/Office all caps

      4.  Add Current Rank

      5.  Employed since:

      6. Review period:   H1 or H2 for regular employees

                                     the time frame for employees on probation/training in                                               conformance to the when stated above

      7.  Number of years in service:   years      months       days

Box 2  (PE body)

Outcomes:     Sales Collection

Outputs:    products or services/reports not resulting in outcomes but are required of the employees

Inputs    are the things we arm/capacitate employees/officers to be better and to perform better

      Items for rating, and how they are computed:

Outcomes

     1.  Sales performance for CSS I is vs targets, individual that the employee is assigned.  Let us say he was assigned 30 for the semester and he was able to sell only 10.  Thus if it 30 points his rating is 10/30 x 30 points   =  9 points

 Outputs:

    1.  DPMS  10  points   -  Daily Prospect Monitoring Sheet.  The CSS1 is required to submit at least 20 prospects:    A B and C in the prescribed format.  More prospects result in more sales.  No sales oriented company can survive prospects.  No prospects, no closing, no sales.  No sales no cash flow.  No cash flow, no cash to pay salaries

   2.  Blog posts: 10 points    within 24 hours.  .  If beyond 24 hours. The employee (CSS 1) gets a 1/4 of 1 point deduction.  It is possible that when an element is zero, the staff loses the PE privilege

   3.   Complaint ticket  10 points  -   There are customer complaints and there is prescribed form for customer complaints.  The staff concerned gets the ticket and submit these to HR indicating the problem and the solution taken.   The staff gets 1 point for every complaint ticket and max is 10 points    If 0, 0 privilege

   4. Attendance and punctuality/promptness 5 points

       Companies succeed because of high speed innovation.   Staff is encouraged to come early, submit work on time and on prescribed deadline.  It is either we are quick or we are dead. Only the early bird catches the worm.  Speed is being the first to the market is a competitive advantage not superior products or staff not  high IQ.  This requires several Ds:   determination, dedication and discipline

     The staff can only be graded here in a negative manner.  Minus 1/4 of 1% for every offense ie of being late.

   5.  Journal   5 points

   This is in accordance with our belief of learning.  An employee must learn one new thing day which he can apply to his job.  He is invited encouraged to  post in his hard copy record book all his learnings:  

      1. on the job

      2. from peers

      3.  from experts

      4.  from blog posts/internet

      To get 5 points, the staff must have posted at least 60 new ideas/learning for the period covered.

6.  Communication: 10 points

    email and text response   2 points

    Non  or delayed.  response is a 1/4 of 1% deduction. Thus erase messages from your cp, use it only for business purposes.  Answer the calls promptly.  If you have a missed call, do not text.  Return the call

    blog post:  kaizen, best pictures, best pictures

    Non posting or delayed posting  -  1/4 of 1% deduction.  Post regularly and every Saturday for kaizen and best pictures.

    blog comments  4 points  -   every staff must make at least 5 comments per month at any or all of our social media:   communications blog, facebook Holy Gardeners, facebook groups -  Holy Gardens Activities. This is to encourage engagement with the company and awareness of what other SBUs are doing

  Book reports:   10 points.

        At least 3 book reports per every semester.   3 book reports for the employees on probation (for 3 month period)No PE.  All or nothing.

      A power point presentation of 20 pages or less is 1/2 book report, a ppt  report of 30 pages or more is one book report.

      A book report is one page report front and back on a yellow pad that contains the following:

     1. Write one up to 3 new things you learned from the book

     2.  What is the relation to what you all ready know?

     3.  How do you apply this in your job:

7.  IF/IA submission 5 points   CSS 2

   To be processed and submitted within 7 days after the reference day.  1/4 of 1%  for every IF that is delayed

8.  PPA  sending  to 3ffb

    To be submitted within 7 days after reference day.  1/4 of 1% for every docs that is delayed.

TS

    Outputs

1.  Dalaw paburol.  At least 5 dalaw paburol visit  per month   20 points. 

     Many prospects A and B can be found in paburol.   Dalaw paburol involves          both our customers and non customers.  Visit to non customers result in              FOFF publication

2.  Dent reports with pictures 10 points

    Each TS is required to submit a hard copy of the vehicle paint, dent and interior conditions.  He must submit  6 during the month.  The TS is encouraged to polish the vehicle every week.

3.  Tripping 10 points

    At least 10 trippings per month.  The TS is encouraged to make himself available for tripping He gets 1/10 of 1% for failing to meet the required number

4.  Reduction in gasoline/diesel expenses.10 points

     The TS is encourage to batch the trips.  Tripping of customers is  a must with complete works:   refreshment, fragrant and good smelling vehicle.  We give collection  allowance to sellers so that they will collect for us:  P25.00 for amounts below P1,000 and P50 for amounts above  P1,000.     An amount lower than previous month expenses entitles the  TS 10 points

5.  Reduction in  repair costs. 10 points

    The TS must be in charge of all vehicles and running motors in the SBU:  lawn mowers, brush cutters, jeeps and trailers, lowering device interment equipment a the site.   The repair costs must be kept to a minimum or level for the TS to get 10 pts.   He is encouraged to:

    1.  Regularly clean and oil the equipment

    2.  Apply primer, paint the metal parts subject to rust

    3.  Inspect Check Adjust Replace parts of the equipment  on periodic basis using the TPM cards charts.

6.  TRT (blog send)  trip tickets 10 points

   The driver can only be authorized to make a trip if he has a duly noted trip ticket/TRT.  No ticket no TRT no trip, no approval for gasoline payments.   1/4 of 1% deduction for every non submission TRT

COVERING STAFF AND OFFICERS

The attached form (annex B) will be used for officers.  It prescribes 60% for inputs and 40% for outcomes

1 Outcomes 40%

    Sales        25%

    Collection  15%

     The performance shall be vs a corporate plan/3ffb target. A stretch target.  The target set by the officer which is feather bedding a low ball) shall be evaluated and shall not earn any points.

2.  Inputs Outputs:   60 points  <from 50 points>

Inputs

   1 People knowledge    5 points

   This involves:

    .  Ability to analyze the strength and weakness of staff and do a performance evaluation within the prescribed time.   Non submission on time merits 0 grade

Outputs

    2.  Work scheduling:   15 points

        This involves the submission of work schedules of staff weekly plus the evaluation at the end of the day.  The goal is to get things done on a regular basis. Concern are park maintenance and beautification.   Minus 2 for every missing weekly work schedules.

   3.  Time management and execution  20 points  <corrected from  10 pts,>

        This is intended to solve many pending projects and red tape.

        PDCA and completion of projects on time is encouraged.  Red tape ay papatayin  Kill.

       All pending projects must be completed ASAP.

      Some rules:

     1.  PDCA must be submitted within 7 days after it was ordered to be done.

         Corrections must be resubmitted during the day.

     2.  PDCA once approved must be executed within 24 hours after approval

     3. WS, Kaizen reports  Best pictures  weekly email reports are to be submitted every Saturday after noon.     Daily text reports are to be sent not later than 7 pm daily

    4,  Pending assignments projects orders are to be deducted 1/2 of 1% daily

4. Conformance to orders, process plan flow, policy, handbook  10

    This is our first line of defense vs poor quality and insubordination.   The heads leads the tail.  Sometimes the CMO the supervisor is the source of non conformance and deviation. And the root of problems and obstacles to completion of projects.    Every deviation is minus 2 points

5.  Submission of reports  10%

    What do you treasure?  The outcomes, outputs especially (and the inputs 4 ms) are to be treasured.  You measure what you treasure

   While the rest of the team have responsibility for the submission of docs/reports, it is command responsibility of the CMO or in charge to submit them completely and on time.

   The following are the reports and due dates/times

   daily text reports   -        7 pm daily

   abstracts               -        7 pm daily

   interments   within 24 hours after IA

   griefshare posting     within 24 hours after IA

  weekly:

      email  reports

      kaizen

      best pictures

monthly:

      dent reports

      inventory:

              materials

              equipment and materials

      lot inventory (unsold, remaining)

       sales report

       collection report

  4. Human aid

      HR   Will have to .  understand this system very well and ABE this to CMO first and the CMO to the subordinates.  This will be posted at our blog.

      CMO

      SMD

      The board of directors to motivate and encourage the staff to be more professional and achievement oriented, discourage personal treatment for promotions which later on backfires. and encourage impartiality and objectivity.

 5. Information aid:

    1. This MC

    2.  Posting at the community blog

    3.  Conferences and telecon

    4.  Mentoring

6.  Environment:

     This is part of the total corporate strategic management system that involves:      

1.  Corporate plan, targets farmed out to the individuals and TIMELINES

     2.  Key Activities and Key Resources

     3.  Admin plan.

7.   CATALYSTS:

     This is a carrot and stick motivation.   If you conform you are rewarded;  if you don't you are not promoted and even subject to CCD

    Descriptive rating:

    90 - 100 for promotion

    85 to 90  for R2 and R3

    Below 85.

    Now that we have raised our pay, it is time to suggest careers for others who are unhappy with our system and compensation system

    The employee is analyzed for his strength and weakness and is mentored on how to further enhance his strength and capacity and do something, de emphasize his weakness.

    Rewards/catalyst

   

   If the employee becomes R2 

   1. In addition to P500 meal allowance to be paid upon presentation of receipt (and when he:  1. completes the 201 file/pre employment requirements, 2.  completion of the orientation -  passing the exams, submission of the outputs projects)

    he/she gets:

    1. Salary increase of P650.00  to his basic salary subject to WT, Philhealth and  SSS deduction 

    2.  Grocery allowance of P1,000.00 to be paid as reimbursement for grocery supermarket receipts(which ever is lower) (to be xeroxed if printed on thermal paper)   within 10 days after the end of he reference month

    + P1,650

If the employee is promoted to R3, he she gets:

   P500 electricity bill reimbursement

  P 650 salary increase

+  P1.150

These are not subject to any conditions once this is awarded.  

Standards for employees under probation (R1, R2 subject to permanency:

1.  Must not be absent nor late  for 90 days prior to the performance evaluation

2.  Submission of at least 3 book reports for the period covered

3.  At least 60 entries to the learning journal (which they are required to keep.  

4. Must have and maintain a diary.

It is time to :

KNOW AND UNDERSTAND THESE (RRURAC)

WORK HARD

BIDDA

Be determined and disciplined to reach the grade of 85 and above if you are a trainee and 90 if you are all ready R3.

Annexes       Performance evaluation forms:

                     1.  3ffb staff

                     2.  SBU staff

                     3.  Officers 

FYI and for compliance

For print out, send as hard copy to SBU and have them receive in writing.

    

Jorge  U. Saguinsin

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Please view the following sites  to be updated on latest trend on memorialization and for shared learning

Holy Gardens Memorial Crypts (Body, Ash, Bone)

Memorial Marketing and Management

Holy Gardens Chapel and Memorial Service

Landscaping ideas

FB Pages Holy Gardeners

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup

Jorge  U. Saguinsin

On developing Task Related Maturity among our staff especially at 3f

September 1, 2017

1.  Objectives:

     1.  To improve the mindset of trainees and all the staff to be professional and matured.

     2.  To reach our targets and objectives

    3.  To reach the 5ps of an enterprise:  professional, process, profit and productivity

Back ground reality

1.  We have listed at the community blog the following:

    1. Task Related Maturity as a goal as said by Andrew Grove. This consist of traits, skills, and behavior that the person can handle his job well, the problems related thereto in a skillful and professional manner;

   2.  FAR -  Focus Attention and Reverence  on the job at hand, the reality, the problems on hand,  the office, the officers.

   3.  Our office etiquette page at the Holy Gardens  Community site:

Office Etiquette page at Holy Gardens Community

      No 17 under  Office behavior Dont't  prescribes being serious, and prohibits horseplay.  And elsewhere many items emphasize professional behavior - being mature.  NOT WELL READ ENOUGH OR REFLECTED UPON?   Lack of Sunnao, understanding, professionalism, obedience?   

     You will fail the Performance Evaluation if you persist

   4.  And yet on red alert day, in my presence while I was breaking my back, while there were plenty of delivereables due:    pending PPA, no masterlist, miniscule achievement of sales targets, unhired staff for many vacancies, unfulfilled tasks,   no FS for the last 9 months (may 1 nga mali pa), the others were happy and cant seem to care:   hagikhikan, maingay, many going and coming, BUSY NESS, but outputs and out come nowhere in sign.

WTDN:

1.  Advise natin ang mga kasamahan, at iyong mga matatanda na pinanunundan, ipakita ang tama.  This is not the way to work in a corporate world, and you will  not go far, you will still be same, if you act the same.

2. According to Albert Einstein, 'DOING THE SAME THING OVER AND OVER AGAIN EXPECTING DIFFERENT RESULT IS INSANITY

3. Basahin, idiscuss natin sa  AM talk ulit ulit and ulit hanggang maintindinhan. If you cant explain, nor comment on anything, according to Einstein, you have not understood it well enough.

RRURAC:

O         All staff and officers

SUBJECT:    Do's and dont"s - Guide to Correct Etiquette and Success

Please read the following as guide to proper behavior for success and self mastery.  

A.  General

Do's

l.   Work hard

2.  Be loyal

3.  Keep your word.  Deliver what you promise

4.  Be punctual

5.  Be obedient -  do as you told;  if you don"t, you can be fired for insubordination.

6.  Communicate -  verify what you were told;   call or text if you did not understand.  Give feedback of your assignments.  Deliver your work without being followed up.

7.  Deliver l00% of more of the delivereables.

8.  Understand the business:   company history, products, advantages over the competition, the MVP (Main Value Proposition)

9.  Put into your   and heart the company mission vision beliefs and principles.

l0.  Learn as much as you can about the work of your unit, department.  You have just two goals:  to learn about the job, and be promoted.

11.  Be in the 21st century:

       l.  Learn the social media:  sms, you tube, fb, twitter, Linked in, good read, pininterest, blogs, and web

       2.  Learn how to send and receive information at the above media.

12.   Learn to be both effective and efficient

13.    Be trustworthy and reliable

14.  Be honest

15.  Exercise leadership;  avoid being just another Juan.

16.  Love what you do and do what you love.

17.  Do not leave anything pending;  every item must have closure.

18.  Be action and solution oriented.  We are not here to debate discuss and argue.  We are here to produce results.

19.  Be part of the solution rather than the problem 

20.   Think of ways how to arrive at a desired result;  do not load your brain with more problems and difficulties.

21,  Empty your cup in order to understand.  ABCD.  (Accept, Believe, Cooperate and Dance with the music)

22.  Place your self in the hands of boss/leader in order to achieve something;   obey and allow yourself to be mentored.  (cf. Pencil parable.)

23.  Have healthy attitude towards problems and difficulties.

24.  If you work for someone, you are ready to obey, be loyal and be diligent.  Establish your own business if you cant do the above.

25.  Persist;  do not ever ever quit.

26.  If it rains, open an umbrella;  if something is wrong correct it;  avoid being a spectator or thinking that a problem belongs to someone else.

27.  Know the happenings in your business environment;  things that affect the business up to l0 km radius

28,  Remove the words:  "impossible"  and "mahirap"  from your vocabulary.

29.  Be grateful for your blessings, passing through your employer no matter how humble.  There could be no happiness without gratitude.

30.  Be team oriented;  be concerned with  your business:   do not go on leave or resign when you know that everybody is struggling.  Help recruit if there is a shortage of hands. 

31.  Make things happen;  do not just watch nor be in denial of problems;

32.  Be mature.

33.  Smile, no matter how unpleasant the day maybe.

34.  Attend to unpleasant things first.

Dont:

l.  Be driven in your work;  don' t be followed up;

2. Dont harbor grievances vs your office mates or the company;  if you feel about the company, quit

3. Don't quarrel with co employees or customers.

4.  Make alibis;

5.  Be static (ganon kami nuon, ganon kami ngayon, ganon pa rin kami bukas.)

6.  Ever tell your boss if something is defective, that you found it when you first arrived.  Do something if there is a problem or defective.  What are the hindrances?  What is the progress of the project or the thing being discussed.

7.  Be left behind in learning

8.  Fail to improve your thinking and judgement.

9.  Have bad attitude:  be parochial, have small mind and be parochials

l0.  Under deliver

11.  Be selfish:  be concerned only with pay, benefits rather than your outputs.

12.  Compare the company with others; while failing to evaluate your own progress and efficiency.

 13.  If you are trainee:

            l.  Have many deliverables

            2. Be a pasaway

            3.  Be closed to new ideas and training

            4.  Go home if your  co workers are still at it.

  B. ON OFFICE BEHAVIOR

   Do

  1.   Come to office early and regularly;  if you are a trainee, dont ever late or be          
         absent during the 5 months period for whatever reason.

  2.  Wear clothes befitting office or coorporate environment:  business suits for men and women;
        do not wear party dresses or dresses that are distractive (clothes that show too
        much flesh for women)

  3.  Wear ids;  trainees must be issued id promptly.  Even contractors must have ids.

  4.  Use office equipment:  cp, computer for business purposes only.  You can be
       fired if you are caught if you do otherwise.

  5. Use a planner.  Plan what you do and do what you plan.

6.  Promptly answer phone calls promptly within the first 3 rings;  answer text messages especially from customers and bosses.

7.  Make it a habit to open emails DAILY and answer promptly;  open blogs and make comments PROMPTLY
8.  Use office supplies judiciously;  avoid wastage.

9.  CS:  promptly greet customers and attend to them;  we are all busy for the customer.

10.  Wear clean clothes, take a bath daily wear light cologne and perfume;   avoid having bo.  Brush your teeth;  avoid having bad breath.

11.  Take care of company properties.  Avoid dropping or spilling food and drinks on cellphone and laptops.

12.  Clean as you go. Clean your utensils if you eat in the office;  deodorize the office from smell of the "ulam"

13.  Be concerned with the appearance of the office and the Holy Gardens site.

14.  Improve yourself and the business daily.

l5.  Comply with 3ffb requests for daily reports;  do not go home without submitting the reports.

l6.  Comply with memo and letters text to you promptly

17.  Be serious;  avoid horseplays during working hours.

18.  DIN  (do it now);  finish your assigned work fast without fuss. 

DONTS

1.  Be late or absent;  if you are absent, do not text your excuse slip

2.  Have BO or BB

3.  Gossip or use company time to watch yahoo news or you tube or fb your friends

4.  Submit haphazard or incomplete work with wrong spelling wrong totals or difference, product, quotient

5.  Be deaf;  answer telephone  calls or text messages.

6.  Text with SUN to non sun network   learn to use their unli or their adds to postpaid;  or use the company cell for personal use.

7.  Use facebook for personal use.  we are monitoring your browser and facebook.  Some trainees are very active at fb;  sales are nil;

8.  Fail to submit book reports or internet research.  Many materials are posted at the HolyGardens Bulletinboard.

9.  Fail to open your email or blogs at least once a day.   Fail to answer them...and

10 .  Develop bad habits;  or copy such from the old timers

11.  Listen to what to whining of old or past employees;  you will not get better.

12,  Fail to meet deadlines.

13.  Offer alibis when talked to;   be good in alibis

14.  Be unclear in discussion;  be SMART.  (specific, measureable, achievable, realistic and time bound)

C. ON having sun cellular phone;

Every employee is required to have a Sun cell for ease of communication:

l.  Be sure it is charged always;

2. Be sure the sun sim is in the cp.

3.  Answer the cp when it rings;

4. Answer the text.

5. If you are in marketing make your self available for text and calls 24/7.  If you cant do it, you are not meant for marketing.

6.  Take care of the company cp. Avoid abusing dropping or scratching the cp.  The CP is entrusted to an individual.  However, it is to be left at the office when someone, the holder goes out.  That is why we require individual cp.

If the cp is in disrepair for any reason whatsoever, have it promptly repaired.  Replace the battery if discharges rapidly.  So that it will last long, charge it only if it is fully discharged.

What shall we do to make sure you read this?

D Communication 

Verbal:

l.  Speak clearly and slowly.

2.  Pay attention to the one speaking. Avoid interrupting.

3.  Clarify/ask questions if you did not understand;

4.  Speak in moderate volume;  avoid speaking in whisper.

5.  Look to the other party, if possible in the eye when he speaks.

6.  Focus, pay attention, respect the one speaking

7.  Avoid cursing the other party;   be calm and composed even if indeed he/she is irritating all ready.

8.   Steps:

      l.  Tell what is to be done

     2.  Explain the process, or give example regarding the topic.

     3.  Tell what you told them

     4.  Repeat the process if necessary

9.  Take down notes;  summarize what was discussed;   if asked for minutes submit promptly.  Give written hard copies to others who were in the meeting.

10.  Avoid obtuse and unclear statements.  Be clear and specific.  Go direct to the p;oint.

ll.  Be honest:   state that you will check the facts if you are not sure;   avoid lying.

12,  Be always prepared that you will be asked for reports/data on your work.  Remember your latest facts/data.

E. In  a meeting:

1.  Start and end the meeting promptly;

2.  Make sure only those concerned with the agenda are in the meeting

3.  Go direct to the point.  Talk about the agenda.  Be sure you have an agenda for the meeting;.

4.  Be on the agenda;  focus on the agenda

5   Focus on the meeting;  avoid doing other things on the meeting;  avoid taking calls or being
interrupted on the meeting.  Promise to go back to the caller in case your cp rang.

6.  Take notes;   review notes as you implement the contents of the meeting.

7.  Give feedback on your progress.


F.   Written communication

      This involves writing memo/sms.

l.  Use grammatically correct English;  no jojemon or avoid  street abbreviation.  Do the same if you are making posts on the FB pages;

2.  Use the normal format in a letter or memo when making an email or responding to one.

3.  KISS:   keep memos clear short and specific:  KEEP IT SHORT AND SPECIFIC

4.   Check your spelling.  This blog  for example has spell write;  it underlines words that are not spelled write.

5.  If you use all caps in email, it is a shout.  It means you are angry.

6.  Be polite in text or email (assume the one you are texting or emailing is an honorable person)  Show respect by using sir or mam.

7.  Answer text or email promptly.  Acknowledge all emails. or text.  This shows you are a civilized person and know what he/she is doing. Apologize if you replied late.

8.  Identify yourself in an email or SMS  This is very common omission.

9.  Follow up your email:  text or call that you sent an email or you posted on the blog.  Ask for comments.

10.  If you read the blog, acknowledge and write a comment.  You will increase your learning and your writing ability when you comment. 

Please read and comply.

JUS 

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SETTING THE STANDARDS IN INTERMENT SERVICE

Innovation creates more wealth and more customers

  Jorge U. Saguinsin

  Be a BIDDA now

   RRURAC   (Read, Reflect, Understand, Realize Act, Check)

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