Communications is an important critical part of Management System

TO:     All

Thru   :  HR

cc:         GM Madel

What:   MORE EMPHASIS TRAINING ON COMMUNICATIONS

1.  OBJECTIVES:

       1. To speed up the pace;  remove hindrances and red tape

       2.  To  promote Principle #2, iet efficiency and effectiveness

       3.  To save time and money

Background:

1.  Communications is the channel by which strategy, thoughts and directions of top management are relayed to the troops;  it is also through which problems are made known upstairs.  Strategy and customer complaints melt down all policies and structures and as such improvisation and adjustments must be made quickly

2,   We are kept together by communications.  Communications is the glue that keep us together.  It is the means by which learning, vision is shared.  No communications;   no shared vision, strategy and learning

3.  In PLOCC, the acronym, the last C is communication.  Communication is an essential part of management.

4.  In our performance evaluation to emphasize its importance, 10 points is given to communication

5.  We subscribe to cp, to internet to promote communications.  We spend huge amount for cellphone and computers.  We blog, we do facebook groups to make sure that we are well understood.  We spend a lot of time doing these.   

6.  And what do we see:

      1.  Blog posts at communications are not read;    comments which are required of everyone are not made.;  some do not post the required posts in blog

      2.  Emails text messages are seldom if not answered.

      3.  Instructions are not well understood even at the highest level (as in the CMO one on one)

      4.  If they fail to understand, then there is non compliance which leads to insubordination, corruption as in the case of a southern SBU

      5.  We have angry customers;  we have employees who say they are demoralized.

      6.  Our sales and collection are falling\

WHAT TO DO NEXT?

1.  Communicate, communicate communicate:   call text email sbus daily the importance of communication

2.  Orient, train probies very well.

3.   Do am talk daily

4.  We have team building once a year;  or even quarterly

WHO:    HR

               CMO

Jorge  U. Saguinsin

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