AM talk today at 3f jm
Members present:
JUS
Wendy Lirio
Sarah
Bia
Mary Ann
Diane
CDC
Alyzha
1. We are all executives.
All employees are. Not only the bosses.
Or the bosses if they cant deliver results, cant be called execs. No matter
how high the position is. But the utility man is utile (useful to the company) in his
job. Those who does tasks without results are not executives.
We are all hired to get things done, not to obstruct action
2. We are knowledge workers
The basic requirement is for us to know the right things about our job and to plan
to prepare to get it done. And done correctly. So knowledge of what needs to
be done and how to do it
Di puwede ang di ako alam. Ating Alamin
Di puwedeng sabi ni ganun yan, or dinatnan ko na na iyon. Know the official process
and the why. We have blogs, and manuals hard copy and other superiors to know
how to do job correctly
Knowledge is power. Thus it is important to:
1. Know and memorize our vision mission beliefs and principles
2. Memorize our prayer
3. Memorize by head and heart your job description - admin plan
4. Refer to the communications blog
5. Read and understand the email. reply
6. Learn one new thing a day in your journals. may entry ba journal.
Ang first duty mo sa sarili mo while in the employ is to IMPROVE YOURSELF
THOSE WHO READ LEADS. Be a book addict. Read one book monthly and see how you rise above the rest
3. We need to be aligned to our VISION always.
What we do, what we measure should be relevant to the vision and mission, and how we do it to our beliefs and principles. We should be dedicated and disciplined and devoted to follow them. First you must
know and memorize them
1. To arrive at our vision, we need CASH FLOW (THE MOST IMPORTANT SALES)
If we dont collect we dont eat (But we still eat even with lackluster P10 m
deficiency in collection
2. To have CASH flow we need sales.
To have sales we need AATR
Awareness of the product thorugh ads and promotion (tarps, leaflets, soc media)
Posting at Bests
Posting at FOFF and free obits
Sharing at various FB accounts
Posting at archives of video tributes
Birthdays and anniversaries
Availability by having:construction going on
Maintenance by GT
Landscaping by GT
Sales map by CSS/SFC
Inventories
Trial:
At interments
By having dalaw paburol
Showing of tributes
Repeat sales:
By having customer list (the lake full of cash)
Mining this list for sale of plots near them
By reserving 3 plots every sale made
By text blast for PIS and PMS
Customer service
Rewards
4. Do it now. DIN. Not mamaya not tomorrow. NOW.
ACTION BEGETS ACTION. Lift up the phone and call, do that memo, send that memo research it now. Visit the customer. Not later NOW
KISFREK
Know your people and your business
Insist on realism. Ask for background always Yong totoo Di yong bola, ask
for ugly pictures of the site. Get the bad news first
Set clear goals and standards BE SMART ALWAYS
F OLLOW UP FOLLOW UP FOLLOW UP (and those followed up comply and
follow the follow up
Follow up the falling sales
Follow up sales of services. CMCS; putting up of office and crematorium
Follow up hiring; follow up hiring
Follow up promo items
Follow up SBU backlogs
Reward the doers (punish get off the bus non performers)
KUMUSTA REWARDS/RECOGNITION TO TOP SELLERS IN 2018. Maski congrats
letters nagawa na ba? Kailan ipapadala sa abroad
Recognize job well done, even pat on the back
E mpower staff through mentoring and training. Effective mentoring and training
Rigid and constant training. Raise yourself by raising the ability of your staff; and
people around you
K now thy self. Self improvement. Improve your management and leadership skills
Exercise, control your emotion. Practice EI (Emotional Intelligence) How to to motivate yourself and others
Example of SMART STRATEGIC PLANNING
--
PAGSASANAY SA TAGUMPAY (Training for Success)
SETTING THE STANDARDS IN INTERMENT SERVICE
Innovation creates more wealth and more customers
Jorge U. Saguinsin
Be a BIDDA now
RRURAC (Read, Reflect, Understand, Realize Act, Check)
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