Memorandum:
TO : All CSS
All CMO
Subject: Going into the heart of Customer Service Enhancement.
Background:
We have Slideshare presentation on Bouquet of Customer Service; however this is skin deep. We have to engage customer service that digs deep into customer needs:
1. Financial
Many are hard up when somebody dies. Many all ready spent zillions on MDs and hospitals; they could hardly afford to pay for the burial.
Solutions:
1. Offer basic and affordable services:
BC 2
2. Help them get additional fundings:
1. Connect them with LGU who has funeral benefits assistance
2. Connect with generous individuals/foundation
3. Give collection/donation boxes so that people are encouraged to donate.
4. Accredit with SSS so that we can lessen their financial burden
2. Long life, longevity and health
Read this site: Cheap cures. and email articles to your customers; or make reprints and send them to your customer. There are articles on asthma, heart disease, cancer, healing plants. etc.
3. Inheritance and estate planning
How are the transfer of estate of the deceased transferred to the survivors. What are the processes? What are the expenses involved.
Please assign this to CSS 1 to handle this. We can be ahead of other competitors when we go into this.
For execution.
Cynthia, give me a progress report on this
Jorge US
Holy Gardens Group
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