Unethical Sales tactics: Upgrading upselling

PAGSASANAY SA TAGUMPAY For kaizen reports: You must post pictures under this template duly classified. Answer and provide pictures for all headings. COMPLY AND UNDERSTAND. 1. Pics of office (storage, files)/chapel, cr. Also post pictures of your staff in complete uniform daily with id for am talk) STRICT COMPLIANCE 2. Pics of site (the park) beautification/construction 3. Pics of warehouse inside and outside; SHOW INVENTORIES AND LOCKS 4. Pics of inventory of equipment (especially of those non operating) and materials 5. Pics of operational equipment

As per order of OIC there should be standard pricing for packages.   Upgrade is seen as predatory and must be avoided. (ie selling packages that customers can not afford)   as much as 400%??

Visit to a ataol factory in Sto Tomas Batangas

PAGSASANAY SA TAGUMPAY

This took place 3 weeks ago before All Saints day.  My host was Mr. Joseph Flores of JFlores Caskets

Marketing the Pre Paid Interment Service and Memorial Service (PIS and PMS)

PAGSASANAY SA TAGUMPAY

Rizal Philippines
July 16, 2017

The PMS and PIS sales have not picked up despite the lapse of two weeks.  What are the causes?   Lack of desire from customers, lack of marketing support?  Lack of sales efforts.

However from the side of the customers, let us repeat the benefits for buying  prepaid:

1. If the head of the family or the family is not prepaid for the eventuality of death in the family due to denial or complacency, (BAHALA NA) the family has the following choices:

NEGATIVE RESULTS IF YOU DO NOT INVEST IN A PLAN  (Especially if your pockets are worn from the huge hospital bills spent for the deceased)

     1. BEG FROM THE VEHICLES AND PASSERS BY:

     2.  BORROW MONEY FROM RELATIVES

     3.  MAG PASUGAL

     4.  Buy a package not worthy of your stature in the community

2. Without cash on hand, the family is forced to:

    1.  Go along with price gouging (in the parlance of upgrade) of the funeral homes

    2.  Listen to advice of friends and relatives that may be incorrect

   3.  Or go on terms with the funeral homes (they do not usually allow that because of the understanding of Civil and Family  code, ie they  are not forced to pay.  Hence the funeral homes will not give service until you make a down payment or pay in cash

3. If you have plan:

    1.  You or the family will have peace of mind

    2.  That you will not be a victim to unscrupulous persons

   3   Have insurance protection during the paying period

         If you are insurable:

        1.  GYRT  -  term life insurance giving the principal full coverage on the entire amount  even if balances are paid for deaths occurring due to natural causes

       2.  PAI   (Personal Accidents)-  ADD   double indemnity in case of  deaths arising from accidents:  fall, vehicular accdients, or falls

4.  If you have a plan, for a small amount monthly you get guaranteed memorial service:

    1.  First call

    2. Preparation of the body

    3.  Viewing

    4.  Interments

5.  Preferred customer service:

Further price reduction of Chapel Memorial Service (at Need) of our current customers

To     : Ana

Thru:   GM Madel

November 29, 2016

We priced the top of the line service  for HGGMP using semi bronze casket at P150,000.  The regular at need pricing for this should be at P200,000

We agreed to P140,000 last Tuesday, and then this Saturday I agreed to further P5,000 reduction

However as I looked into the chapel memorial service around, that costs P150,000 i noticed that in terms of flowers we are wanting.

Thus, I am inclined to suggest that the fee be further reduced to P130,000  (she will just owe us P10,000)

In the future, I strongly enjoin the SBUs chapel to level up to the proposed amenities and standards.

3M on chapel memorial service

Jorge  U. Saguinsin

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Holy Gardens Plus  - about sales of services as addition to the plots bought

Destiny Financial Plans Inc  - about duly licensed memorial plan for sales

Griefshare   -  free obit posting

Holy Gardens Best  - best pictures

Landscaping ideas - gorgeous landscaping ideas

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Hi Sir Dong

Hi Sir:

Nice meeting you Paolo.  Thanks for the brochure.

Thank you for meeting me last Wednesday at Robinson Starmall and giving me a tour of Sto Tomas casket factory barangay and having delicious dinner of pusit

pla pla and barbecue.

We toured the caruwahe factory, the casket factory, and the makers of hearse (the father of Paolo)  The entire barrio of Vicente, the Barrio Ataol has about 300 casket makers (up from 50).

Thanks for the tour and the education