Trainee Journal (ESAP)

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverbs

Trainee Journal (ESAP)

Trainee: Ella Sta. Ana. Paterno

Position: Accounts Receivable Assistant

Date Hired: May 28, 2012

               

Trainee: Ella Sta. Ana. Paterno

Position: Accounts Receivable Assistant

Date Hired: May 28, 2012

                 
         It’s been forty-eight days since I was hired at Bereavement Provider’s Inc. At that moment I felt so empty and so naïve… In a sense that I am afraid to push through and be with this company, it’s all about the what if’s… What if I can’t easily understand and cope up with my new job? What if I can’t handle all the responsibilities and obligation? What if I can’t do to justify my position as the A/R assistant? What if I can’t make it? But as the days goes by, I find myself enjoying my job. And now it feels like I’m not working at all and it’s just like part of my living. And now, I can’t imagine how I, myself grow and have all the knowledge and behavior with me. Knowing that all those knowledge are all mine… it makes me feel so proud of myself and very grateful to this company especially to those who shape me inside and out. Let me share you some of those learning’s.

“ATTITUDE IS EVERYTHING”

 I have learned that you are not you if you don’t have a good attitude, you are not successful if you can’t have it, you are nothing, if you are don’t have it.  Success begins in the mind, it is said that it is the window to the world; it is the way to success. We must always remember that success comes from the inside. In order to have it, we must watch our words, “I listen and I forget, I see and I remember, I experience and I understand.” And one more important thing is to stop complaining whatever circumstances there is. I have learned to associate with positive people to confront your fears and grow to get out there and fail and networking that gets result should always deliver.  

“Time management” is important not only on the job but in every aspect of living. It is proven that in the first step in learning is how to be better to manage time is to analyze how it is used. In a world where people are to varying degrees dependent upon one another, how other manage their time can greatly affect how we manage hours. Whether waiting for a slow clerk at a checkout counter for someone to complete a task before one can start, other’s wasting those affect our use of it. Often asked..Am I doing it in way that I think is the best? Am I using the time to get what I think are the best result? Should I change? If yes how should I change? Should someone do it? Should it be done at another time, or in another place?

The best of what I have learned is the art of loving what you do, and doing what you love. “Hardwork, hardwork, hardwork! Workhard! And keeping your word!” these are the secrets of success. I found myself having the drive to keep my job as perfect and as finest as I can. 

Branding

"Name, term, sign, symbol or design, or a combination of them intended to identify the goods and services of one seller or group of sellers and to differentiate them from those of other sellers. This is how I define branding before I came at Holy Gardens. Not until this company interpret the real meaning of branding to me…  I have watched a video from the blog, the Dove's "How Real Men Surprise their Dates" In a special Valentine's Day surprise, a group of men accomplished the unexpected by showing their wives, fiancées, and girlfriends just how much they care. With a little help from Dove Men + Care Deodorant, these men got to sing their hearts out to their loved ones without so much as breaking a sweat. This is how they do the branding…A promise of an experience for the customer for the product or service.  More than the communication, the more important for branding is the supporting behavior/structure, and implementation to deliver the promise. It is all about creating a powerful story, it is going beyond the expectation, it a visual representation of the product or the services offered. It is the matter of Identity, Behavior and Execution. A brand needs a heart, a main value. Brand strategy is also a public relation.

Branding is the tip of the iceberg. Unique, Story and Message… these are the components of branding. Holy Gardens will use these branding though our contact points…. Tributes, Interment, Tripping, Golden moments and though after sales or service feeds.

You must have the GDP:
Growth -  Brand extension, differentiation of one brand vs another, sponsored brand
Direction -  local, regional, global
Protect -  brand must not die -  they die.  Companies must revive and spend on the brands, or recreate them to keep them alive

There are Cs in Communication

1.      Conviction – it is to Persuade, to induce and to believe by appealing to reason or understanding and to convince (accept and belief)

2. Commitment – to keep all your Faith (put in your heart)

3. Conversion – Application (put in action)

OTAC

On Time And Complete!

Must consider the 5w 1h.

It means, you have to be thorough and must have to look at the totality and his picture. Must used the body, the brain and we must think thoroughly what could how wrong.  And the counter measures.

3 FOLD DUTY OF EVERY EMPLOYEE

The Diligence –It means persevering, hard work, exceeding expectations, being a no limit person.

The Obedience – Is doing what is ordered

The Loyalty – A faithful adherence to the company, product and officers.

Engagement Process in Communication

1. Focus – Concentrate on the topic, no hindrances, announces house rules.

2. Attentiveness – Presence on mind, mentally alert, pay attention.

3. Reverence – Show respect to our subordinates, patience and humility.

SIMPLE SECRETS OF STARBUCKS

                                              M—Make it your own

                                              E—Everything Matters

                                              S—Surprise and Delight

                                             E—Embrace Resistance

                                             L—Leave your Mark

Make it your own-deals with the confidence in doing it but ask if we don’t. Do it your self (DIY)

Everything Matters-Everything we do affects the company because we represent the company.

Surprise and delight-it is the customer’s attraction. The joy, the satisfaction and the loyalty.

Embrace Resistance and Change-Turning threats into opportunity. Make a unique change.

Leave your Mark-Life Do something worth full… makes yourself to be remembered by others. Do something different that will make you who you are. That will leave a mark.

Learning

 AM Meeting report

Learning from Holy Gardens Memorial Park Bulletin post: Book report slideshare.

We will keep abreast of the world’s best practices. We will learn one new thing a day.

ž  READ!
READ!
READ!

ž  Learning

ž  OBSERVE!
OBSERVE!
OBSERVE!

ž  LEARNING

THE KNOWLEDGE SEARCHING…

Learning is acquiring new knowledge, behaviors, skills, values or preferences Human learning may occur as part of  Education  or

  Personality development.

ž  Personal Masteries

a)    To think

b)    To intuit

c)    To feel

d)    To do

e)    To communicate

f)       To lead

g)    To be

How to learn…. : 

 Start the topics with the

 Knowing of:

1.  What - What is it.
2. Where - Where we using it
3. Why - Why it be use.
4. By whom - By whom using this.

Problem Effecting Learning Process:

1.  Poor-physical conditions Mental fatigue Illness-of the learner.
2. Unfavorable environment. .
3.  Distraction of attention.
4.  Lack of interest.
5. Absence of motivation.
6.  Complexity of task.
7.  Undue attention
8.  Picking up a new method of work in place of the old one.

Strategy vs.  Tactics 

Ella's Report (my report)

 Good strategy is not without its challenge.

 FOUR MYTHS OF STRATEGY

 Myth No. 1: Content Is King

Myth No. 2: Consensus Equals Success

Myth No. 3: Exclusion Is Efficient

Myth No. 4: Communication Creates Commitment.

 What to do next:-In order to have the implementation of our strategies… both marketing and managerial strategies, we must challenge our selves to strive hard and me, as in the position of accounts receivable assistant, must have the eagerness and the drive to motivate the people within the organization especially in the SBU to be more competitive in collections and sales.

• We should also be more cooperative in building ideas and imposing those that will create good strategies and tactics. We must be very observant of the competitive worlds. So we are aware of what’s new, what’s in and what we will keep abreast upon.
• We must be very vigilant in hiring and training people. As what I have learned, it is not about the finding the perfect group size, it’s all about gathering together the right people Each of us must get anything important done. By replacing a bad habit with a good habit, in order to have the balance needed to be successful.
• The substance of the strategy must be composed of realistic objectives and the most accurate and valid information. In their quest to create a strategy that can credibly stand up to the scrutiny of these criteria, companies often employ outside experts, such as consulting and marketing firms, to analyze, research and bench mark their industry, competitors and markets. They use tools such as a SWOT (strengths, weaknesses, opportunities and threats) analysis to help create objectives that address both the past performance and current circumstances of the company.
• In the eyes of many leaders, the ultimate level of strategic plan is simply consensus. Everyone in the organization must have the understanding their shared values and goals. There must be a broad agreement on all issues, decision

Turning adversity into success 

Ms.Anne's Report

1. Adversity. Triumphant people know that not everything will work. Accept adversity, And move on.

2. Fashion a new dream. Set big goals. Decide where you want to go and how you will get there.

3. Sell Your Vision. Restore people’s faith in the future.

4. Share Your Dream. Developing a team of a alliances that you can turn to in tough times.

5. Focus.Focus.Focus. Know what you are able to do. Find the difference between what is important, and what can wait.            

6. Start Now. Push yourself outside of your comfort zone.  Set goals that are specific , and break them down into manageable parts.

The First Follower Make the Leader

Sir Arjay's Report

• A leader needs a guts to stand alone and look ridiculous. The leader must be easy to follow.
• It’s not about the leader alone, it’s about us. Being the first follower is an under-appreciated form of leadership. The first follower transform a lone nut into a leader If the leader is the flint, the first follower is the spark that makes the fire.
• The second follower is the proof that the first follower done well. The new follower emulate the follower, not a leader. As they grow, they got a momentum. Proof that they got a movement
• When you fine a lone nut doing something great, have the guts to be the first person to stand up and join in
• Biggest Lesson is: “ Leadership is over- glorified ” “ It was the first follower that transformed a lone nut into a leader “ “There is no movement without the first follower”

 Knowledge is Power!!

Knowledge gives Edge!!    

God Bless Us All!!!   :)
ESAP