Trainee Journal -Anne

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb

Trainee Journal

 Trainee: Joan DLA. Balubar

Position:Accounts Receivable Assistant

Date Hired: May 28, 2012

THINGS LEARNED:

           

Ø      Orientation

Ø      AM Talk / PM Talk

Ø      Blog

1. I learn how to be faithful the “SBDOWAP”.

            Start small. In everything start with your room clean it, and then keep it clean. When something is out of place train yourself to put it where it belongs. Then, extend that discipline of neatness.

           

            Be on Time. “Time is Gold” The time is very important to us. If your supposed to be somewhere at a specific time, be there on time. Develop the ability to discipline your desire, activities and demands so that you can arrive your time.

            Do the hardest job first. You will do the hardest job first doing that will prevent the hardest jobs from being left undone. “Getting thing done”.

            Organize your life. Make a plan for the use of your time. Use a calendar and make a daily list of the things that you need to accomplish control your time. In order to prevent wasting you time.

            Welcome responsibility. If there have a chance, you must grab it. When, you have an opportunity to do something that needs to be done. Know your responsibility and volunteer for it you have a talent in that area. Welcome responsibility forces to organize you.

           

            Accept corrections. Every one of us they have a mistake. “Nobody is perfect”. If you have a mistake you should accept the correction and helps make you more disciplined because it shows you want you need to avoid. Don’t avoid criticism; accept it gladly.

            Practice self-denial. Learn to say no to your feelings. Occasionally deny yourself things that you are all right just for the purpose of mastering doing it.

2. Personal Mastery you need to master yourself before you master the others. Face your fear and you need to overcome. Knowing yourself and knowing your enemies you should the capabilities.

3. Attitude is everything a positive attitude is the key to success for all of us. Practice self awareness and be careful of your thoughts, they become your action, habit become character. Reframe your bad attitude by thinking of good thoughts to others and to yourself. “Attitude not Aptitude determines the Altitude”. Base on this quotes no matter how you try to hide it, your attitude will show by itself.

4. I learn from the culture of execution the “KISFREK”.

            Know your people and know your business. It means, having a personal connection to the business and to the people. Get engaged and keep your people focus.

           

Insist on realism. It makes our life to encourage learning from mistakes.

           

Set clear goals and objective. You must be focus first in priorities from day to day. Be SMART in your goals.

           

Follow through. You must be following up and it is the culture of execution is the major cause of poor execution.

           

Reward the doers if the performance is good and we can be promoted if we have a good outcome.

Expand People’s Capabilities it is the most important thing of being a leader. Coaching is the most important factor of expanding people capabilities.

Know yourself. Its all about your character encourages and acceptance of challenges and be confidence to our selves.

5. The 5’S set in order:

1.  Seiri- Sorting out

2. Seiton- Set in order/ Systematic Arrangements

3. Seiso- Shine/Cleanliness

4. Seiketsu- Standardize: Maintain a serene atmosphere

5. Shitsuke- Sustain: Stick to Self-discipline

           

The logic behind the 5’s practices: the organization must have a 5’s to meet the neatness and cleanliness, standardization and discipline at workplace. Leads to production of high quality with no waste/little and high productivity. The benefits of 5’s in organization are to improve the workplace and the cleanliness. Reduction of wastage and better control and inventories. Better interpersonal relation and work culture employees take more care and responsibility towards work.

6. I learn from everyday AM talk and PM talk.

            Branding is the use of name, term, symbol or design and that uniqueness, differentiation, value distinguishes it from the competition. Branding is major decision of marketing mix and product strategy. It gives value to the company by persuading customers that the customer product has great value and this worth higher price. Branding works by developing a brand image in the mind of the customers and experience the product.

7. UNIQCSEX the Unique Customer Service experience. The “Good Moments” the Important to the business is the customer. Customer Service is important in the field of the business because, if without customer automatically without business will grow. Customer Service is treating the customer the way you would like to be treated. It is a way of telling tem that you care about them. And, whether or not, they have a positive experience in dealing with you and you’re product.

8. Small mistake big consequences. If we have a small mistake be

 Sure that this mistake gives learning to us. Nobody’s perfect right now but, mistakes can be used to put you down or it can be a lesson’s learned. If you have a mistake in yourself this is a big consequence to all. You need to be perfect everyday.

9. Blog. Magpakatotoo ka, Magpakatao ka. Being a positive always and having a positive mindset.

            Thoughts become Action

            Action become habit

            Habit become character

            Character become destiny

Positive it will happen in negative it will never happen. Be SMART Specific, Measurable Attainable, Realistic and Time Bound. Magpakatotoo ka! to be grateful, faithful, have the right attitude mindset. Be respectful and courteous to the others. Magpakatotoo Ka! Say what you mean, keep your word, be truthful and honest, be sure what you say is true and correct.

10. AM talk: Significance of Dr. Jose P. Rizal.

             Inspire of being a heroes. Think the community and to be concern to others. Dr. Jose P. Rizal is hero in our country. Our national hero gives the best that good to our country and by, giving freedom to us.

11. Suggested guidelines to office and customer service etiquette-guide to success.

            Success means it is a progressive of your desire goals and achieving the plan you make. Everyone you need to follow the do’s and don’t of the company. It’s all about the knowing what to do and not what to do. To understand the business: company history, products, advantages over the competition, the MVP.  To comply with all the written guidelines in order to do our job efficiently and effectively.  My most favorite of all these guidelines is to love what I do and do what I love… I will do my best to comply with the said guidelines for my own improvement and success.

“Competence is something that we owned, something that will make you competitive, and something that will give you advantage or unfair competitive advantage.”

 Very much thankful for all the learnings i have gained!!!   :) Anne

TRAINING JOURNAL LENNIE BAYLON

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb
     DATE          :          July 14, 2012

   TO                :           Sir Jorge U. Saguinsin

From                :           lennie  B. BAYLON

Subject            :           TRAINEE JOURNAL  

Journal   learning     of lennie Baylon

As a  customer   Satisfaction  Experience  I have  Learned  a lot as a trainee a component  of being faithful  start  small, be  on time  do the hardest job first, organize your life welcome  Responsibilities, Accept  correction . Practice self denial.

 I learned How to win friends and influence people ,  Smile, Appreciate , Name tag,  or remembering your names, listen, interest don’t  complain, critize Chismis. ,

I Learned  personal Mastery  - master yourself before others.

I learned  conquer your fear  and you  conquer death  by Alexander  the Great

I Learned  yourself  Knowing your enemies 100 bottles, 100 victories .

I learned  the  fifth discipline  peter Sunge  mental , Model , personal mastery System thingking, share vision, share learning

I learned  of execution    k- know your people and  your business   I – insist  on realism  s- set goal  and priorities f- follow through  R- rewards the doers  E- Expand people Responsibilities K- know your self

 I learned mastering  to think, to intuit, to feel, to do to communicate  to lead

I learned  to think used of the five sense  of the memory  Categorize, classify, sequence

  Caused and effect and other logic.

Syllogism, inductive and deduction   reasoning

Critical thingking,  expansive , diversifying finding  multiple  (option)

Systematic thinking

Integrative thingking  policy making

Association thingking.

 I learned  process of communication focus, attentive,

I  learned  culture of execution by larry Bossidy

 Know you people  and business  insist on realism, set clear goal , objectives, follows through , expand people  capabilities rewards the doers

I learned  the improvement  in  producttivilty quality improvement safety Awareness and decline  in accident reduction  in absentees.

 I learned  the five  “S

Seire ( sorting out )  Identification of the physical organization of work  place

Seiton ( set in order – systematic  arrangement  implementation  of optimum organize I identifies

SEISO- Cleanling up  the work place completely

Seitsuke-( standardize  maintain  a serene atmosphere Audit  review @ action  by which we maintain  in the first 5 “S

Shitsuki- (sustain  stack to discipline

4 pillars Planned maintance- it is aimed to have troubles free machine and equipment s producing affect fee products and operations for total  customer satisfaction

With planned maintenance  we evolve an effort from a reactive  to a proactive  effort from a reactive  method and use trained  maintenance  staff to help train  the operator to better maintain their equipments

 I learned the 3 fold duties of employees

1, diligent  preserving , hardworking  exceeding  expectation

2. obedience-  doing what is order

3. Loyalty-  faithful  adherence to the company product .

I learned  the indication of quality

Absence of reworks in reject , long life of the product, trouble free operation

 Nice and clean appearance promptness of delivery. Product safety excellent after sales services

 I learned  the manifestation  of non quality  late deliveries  incorrect invoice , reworks,  engineering design changes.

I learned the secret of Success:

1)hard work , hard work , hardwork

2) keeping your word

3). Know what you want

I learned the value  formation   relation to our mission

1) understanding – real meaning  of the mission

2) Acceptance- willingness to sacrifice

Component of mission

1) spiritu- realization that god is within us

2) practice- do it with courage

3) corde- what we do even when no one is watching.

 I learned  of attitude is everythings  by Jeff keller

A)  success begins in the mind

     Your attitude  is your windows  to the world you are a human magnet picture  your ways of success  make a commitment and you ”ll  move mountain

 Turn  your problem  into oppurtunities

B) watch your words you words  galze a trail how are you stop complaining

C) heaven helps those who act asscociate with positive  people confront your fears  and grow  get out there

And fail networking the gets a result.

  Says   yes   to our  potential

A)   principle  of giving – give and you  receive

B) principle  of execution –your guard the door

C). principle  of creation- turn  your problem into oppurtunities

4) principle of visualization- the  artist it with in us

5) principle  of command – speak with existence

6) principle of action – the great energy  released

7) principle of faith – believe  it before  you see it

8) principle  of self  enthusiasm – some serve

9) principle  of self discipline – do it anyhow

10) principle  of persistence- do it until

I learned the solving techniques

1) pareto principles or 80:20 rules significant many ? vital rules 80% of the problem is caused by 25% of the given factors   20% of the problem is caused 80% of the given factor

2)  Ishikawa  diagram or cuase and effect  or fish  diagram

3)  kepner Tregoe (kt) analysis a systematic and rationale approach  to problem solving  and decision making   define  problem as nay deviation from standard  situation analysis  problem analysis decision  making analysis potential  problem anaylsis

I learned to  move forward

1)  Acknowledge the pain 

2) Grieve  the loss

3)  forgive  the person

4)  forgive your self

5)   determine  release the event and  move us

I learned the meaning of services a servant  it involves having customer  not only  as a queen  and king but in god  divine .

I learned the meaning  of quality-  doing it right for the first  time and everytime  zero defect   constants improving  exceeding  are limit  how to a no limit person    being better  self mastery  being very detailed

I learned the two types of person    internal , and external

I learned the meaning of customer  service-  Satisfying  customer  wants in need  better  than  competitors.

I   learned   the meaning    customer  Satisfaction    Value   the golden  Moment  the  Moment  of contact  of customer, tripping,  closing  the sales  delivery of documents when  they complain  pampers them like a king or queen.

I learned  carl Sewell- keeping  customer  for life.

Key points in general the  duties  heads  nmust check, closely  all  the following items  one by one  they must  insure strictly  that each items  executed properly all items  (inputs )  first.  The cultures is delight ( satisfied).  

I learned the law of addition – leaders add  values by serving  them  the bottom  line  a leaderships isn’t how far we advance  ourselves but low far we

 Willing to input to grow   laws  of addition  responsibility passion   and the law of substarction  excess bagges, trust  is the foundation of learder .

 The law of respect   people  naturally follw leaders  stronger than themselves

People don’t follw other by according by follw individuals

The law of magnetism  - who  you are is who you want  leaders are always  look out for good I learned   laws of connection  the laws of the inner circle and laws of reproduction it takes a leaders to save up a leaders

I learned  Laws of buy –in   people buy  into the leaders then the vision

I learned from the laws of victory  find leaders ways for the  team to win.

I learned  od sacrifice   as a leasedrs msut give –up to go up

 Successful  leaders must  maintain  in attitude  of sacrifice  to the armies  of organization

The law of timings when to lead is as omportatnt  us what to do we where  fo go  ony the right action at the right time will bring success.

I learned  the mechanic for h2 promos 10 % discount  for sip to dip upgrading, 10%  discount  for lawns  lot upgrading  to niche and garden  estate , the bone transfers promo , seniors citizens  discount promo

I learned   the 3 legs of  of strategy 10 product-  unisex placement- pabongga bonanza, price – upgrading of lot .

I learned  needs a guts to stand alone and look ridiculous.

 I learned  that a leaders  msut be  easy to follows.

I learned  is not about the  leader alone , its about us .

I Learned being a leaders  the first followers  is an  under appreciated form of leardersship  the first followers transform  alone  not into a leaders

I leader  is the  flint   the first followers     is the spark that makes   the fine  when you fine alone  nut doing   something      great have the guts  to be the first person  to stand up  and join in.

Biggest Lessons is:

         “ Leardership is over Glorfied it was the first followers that transform alone nut into a leaders.

         

Trainee Journal (ESAP)

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverbs

Trainee Journal (ESAP)

Trainee: Ella Sta. Ana. Paterno

Position: Accounts Receivable Assistant

Date Hired: May 28, 2012

               

Trainee: Ella Sta. Ana. Paterno

Position: Accounts Receivable Assistant

Date Hired: May 28, 2012

                 
         It’s been forty-eight days since I was hired at Bereavement Provider’s Inc. At that moment I felt so empty and so naïve… In a sense that I am afraid to push through and be with this company, it’s all about the what if’s… What if I can’t easily understand and cope up with my new job? What if I can’t handle all the responsibilities and obligation? What if I can’t do to justify my position as the A/R assistant? What if I can’t make it? But as the days goes by, I find myself enjoying my job. And now it feels like I’m not working at all and it’s just like part of my living. And now, I can’t imagine how I, myself grow and have all the knowledge and behavior with me. Knowing that all those knowledge are all mine… it makes me feel so proud of myself and very grateful to this company especially to those who shape me inside and out. Let me share you some of those learning’s.

“ATTITUDE IS EVERYTHING”

 I have learned that you are not you if you don’t have a good attitude, you are not successful if you can’t have it, you are nothing, if you are don’t have it.  Success begins in the mind, it is said that it is the window to the world; it is the way to success. We must always remember that success comes from the inside. In order to have it, we must watch our words, “I listen and I forget, I see and I remember, I experience and I understand.” And one more important thing is to stop complaining whatever circumstances there is. I have learned to associate with positive people to confront your fears and grow to get out there and fail and networking that gets result should always deliver.  

“Time management” is important not only on the job but in every aspect of living. It is proven that in the first step in learning is how to be better to manage time is to analyze how it is used. In a world where people are to varying degrees dependent upon one another, how other manage their time can greatly affect how we manage hours. Whether waiting for a slow clerk at a checkout counter for someone to complete a task before one can start, other’s wasting those affect our use of it. Often asked..Am I doing it in way that I think is the best? Am I using the time to get what I think are the best result? Should I change? If yes how should I change? Should someone do it? Should it be done at another time, or in another place?

The best of what I have learned is the art of loving what you do, and doing what you love. “Hardwork, hardwork, hardwork! Workhard! And keeping your word!” these are the secrets of success. I found myself having the drive to keep my job as perfect and as finest as I can. 

Branding

"Name, term, sign, symbol or design, or a combination of them intended to identify the goods and services of one seller or group of sellers and to differentiate them from those of other sellers. This is how I define branding before I came at Holy Gardens. Not until this company interpret the real meaning of branding to me…  I have watched a video from the blog, the Dove's "How Real Men Surprise their Dates" In a special Valentine's Day surprise, a group of men accomplished the unexpected by showing their wives, fiancées, and girlfriends just how much they care. With a little help from Dove Men + Care Deodorant, these men got to sing their hearts out to their loved ones without so much as breaking a sweat. This is how they do the branding…A promise of an experience for the customer for the product or service.  More than the communication, the more important for branding is the supporting behavior/structure, and implementation to deliver the promise. It is all about creating a powerful story, it is going beyond the expectation, it a visual representation of the product or the services offered. It is the matter of Identity, Behavior and Execution. A brand needs a heart, a main value. Brand strategy is also a public relation.

Branding is the tip of the iceberg. Unique, Story and Message… these are the components of branding. Holy Gardens will use these branding though our contact points…. Tributes, Interment, Tripping, Golden moments and though after sales or service feeds.

You must have the GDP:
Growth -  Brand extension, differentiation of one brand vs another, sponsored brand
Direction -  local, regional, global
Protect -  brand must not die -  they die.  Companies must revive and spend on the brands, or recreate them to keep them alive

There are Cs in Communication

1.      Conviction – it is to Persuade, to induce and to believe by appealing to reason or understanding and to convince (accept and belief)

2. Commitment – to keep all your Faith (put in your heart)

3. Conversion – Application (put in action)

OTAC

On Time And Complete!

Must consider the 5w 1h.

It means, you have to be thorough and must have to look at the totality and his picture. Must used the body, the brain and we must think thoroughly what could how wrong.  And the counter measures.

3 FOLD DUTY OF EVERY EMPLOYEE

The Diligence –It means persevering, hard work, exceeding expectations, being a no limit person.

The Obedience – Is doing what is ordered

The Loyalty – A faithful adherence to the company, product and officers.

Engagement Process in Communication

1. Focus – Concentrate on the topic, no hindrances, announces house rules.

2. Attentiveness – Presence on mind, mentally alert, pay attention.

3. Reverence – Show respect to our subordinates, patience and humility.

SIMPLE SECRETS OF STARBUCKS

                                              M—Make it your own

                                              E—Everything Matters

                                              S—Surprise and Delight

                                             E—Embrace Resistance

                                             L—Leave your Mark

Make it your own-deals with the confidence in doing it but ask if we don’t. Do it your self (DIY)

Everything Matters-Everything we do affects the company because we represent the company.

Surprise and delight-it is the customer’s attraction. The joy, the satisfaction and the loyalty.

Embrace Resistance and Change-Turning threats into opportunity. Make a unique change.

Leave your Mark-Life Do something worth full… makes yourself to be remembered by others. Do something different that will make you who you are. That will leave a mark.

Learning

 AM Meeting report

Learning from Holy Gardens Memorial Park Bulletin post: Book report slideshare.

We will keep abreast of the world’s best practices. We will learn one new thing a day.

ž  READ!
READ!
READ!

ž  Learning

ž  OBSERVE!
OBSERVE!
OBSERVE!

ž  LEARNING

THE KNOWLEDGE SEARCHING…

Learning is acquiring new knowledge, behaviors, skills, values or preferences Human learning may occur as part of  Education  or

  Personality development.

ž  Personal Masteries

a)    To think

b)    To intuit

c)    To feel

d)    To do

e)    To communicate

f)       To lead

g)    To be

How to learn…. : 

 Start the topics with the

 Knowing of:

1.  What - What is it.
2. Where - Where we using it
3. Why - Why it be use.
4. By whom - By whom using this.

Problem Effecting Learning Process:

1.  Poor-physical conditions Mental fatigue Illness-of the learner.
2. Unfavorable environment. .
3.  Distraction of attention.
4.  Lack of interest.
5. Absence of motivation.
6.  Complexity of task.
7.  Undue attention
8.  Picking up a new method of work in place of the old one.

Strategy vs.  Tactics 

Ella's Report (my report)

 Good strategy is not without its challenge.

 FOUR MYTHS OF STRATEGY

 Myth No. 1: Content Is King

Myth No. 2: Consensus Equals Success

Myth No. 3: Exclusion Is Efficient

Myth No. 4: Communication Creates Commitment.

 What to do next:-In order to have the implementation of our strategies… both marketing and managerial strategies, we must challenge our selves to strive hard and me, as in the position of accounts receivable assistant, must have the eagerness and the drive to motivate the people within the organization especially in the SBU to be more competitive in collections and sales.

• We should also be more cooperative in building ideas and imposing those that will create good strategies and tactics. We must be very observant of the competitive worlds. So we are aware of what’s new, what’s in and what we will keep abreast upon.
• We must be very vigilant in hiring and training people. As what I have learned, it is not about the finding the perfect group size, it’s all about gathering together the right people Each of us must get anything important done. By replacing a bad habit with a good habit, in order to have the balance needed to be successful.
• The substance of the strategy must be composed of realistic objectives and the most accurate and valid information. In their quest to create a strategy that can credibly stand up to the scrutiny of these criteria, companies often employ outside experts, such as consulting and marketing firms, to analyze, research and bench mark their industry, competitors and markets. They use tools such as a SWOT (strengths, weaknesses, opportunities and threats) analysis to help create objectives that address both the past performance and current circumstances of the company.
• In the eyes of many leaders, the ultimate level of strategic plan is simply consensus. Everyone in the organization must have the understanding their shared values and goals. There must be a broad agreement on all issues, decision

Turning adversity into success 

Ms.Anne's Report

1. Adversity. Triumphant people know that not everything will work. Accept adversity, And move on.

2. Fashion a new dream. Set big goals. Decide where you want to go and how you will get there.

3. Sell Your Vision. Restore people’s faith in the future.

4. Share Your Dream. Developing a team of a alliances that you can turn to in tough times.

5. Focus.Focus.Focus. Know what you are able to do. Find the difference between what is important, and what can wait.            

6. Start Now. Push yourself outside of your comfort zone.  Set goals that are specific , and break them down into manageable parts.

The First Follower Make the Leader

Sir Arjay's Report

• A leader needs a guts to stand alone and look ridiculous. The leader must be easy to follow.
• It’s not about the leader alone, it’s about us. Being the first follower is an under-appreciated form of leadership. The first follower transform a lone nut into a leader If the leader is the flint, the first follower is the spark that makes the fire.
• The second follower is the proof that the first follower done well. The new follower emulate the follower, not a leader. As they grow, they got a momentum. Proof that they got a movement
• When you fine a lone nut doing something great, have the guts to be the first person to stand up and join in
• Biggest Lesson is: “ Leadership is over- glorified ” “ It was the first follower that transformed a lone nut into a leader “ “There is no movement without the first follower”

 Knowledge is Power!!

Knowledge gives Edge!!    

God Bless Us All!!!   :)
ESAP