TRAINING JOURNAL LENNIE BAYLON

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb
     DATE          :          July 14, 2012

   TO                :           Sir Jorge U. Saguinsin

From                :           lennie  B. BAYLON

Subject            :           TRAINEE JOURNAL  

Journal   learning     of lennie Baylon

As a  customer   Satisfaction  Experience  I have  Learned  a lot as a trainee a component  of being faithful  start  small, be  on time  do the hardest job first, organize your life welcome  Responsibilities, Accept  correction . Practice self denial.

 I learned How to win friends and influence people ,  Smile, Appreciate , Name tag,  or remembering your names, listen, interest don’t  complain, critize Chismis. ,

I Learned  personal Mastery  - master yourself before others.

I learned  conquer your fear  and you  conquer death  by Alexander  the Great

I Learned  yourself  Knowing your enemies 100 bottles, 100 victories .

I learned  the  fifth discipline  peter Sunge  mental , Model , personal mastery System thingking, share vision, share learning

I learned  of execution    k- know your people and  your business   I – insist  on realism  s- set goal  and priorities f- follow through  R- rewards the doers  E- Expand people Responsibilities K- know your self

 I learned mastering  to think, to intuit, to feel, to do to communicate  to lead

I learned  to think used of the five sense  of the memory  Categorize, classify, sequence

  Caused and effect and other logic.

Syllogism, inductive and deduction   reasoning

Critical thingking,  expansive , diversifying finding  multiple  (option)

Systematic thinking

Integrative thingking  policy making

Association thingking.

 I learned  process of communication focus, attentive,

I  learned  culture of execution by larry Bossidy

 Know you people  and business  insist on realism, set clear goal , objectives, follows through , expand people  capabilities rewards the doers

I learned  the improvement  in  producttivilty quality improvement safety Awareness and decline  in accident reduction  in absentees.

 I learned  the five  “S

Seire ( sorting out )  Identification of the physical organization of work  place

Seiton ( set in order – systematic  arrangement  implementation  of optimum organize I identifies

SEISO- Cleanling up  the work place completely

Seitsuke-( standardize  maintain  a serene atmosphere Audit  review @ action  by which we maintain  in the first 5 “S

Shitsuki- (sustain  stack to discipline

4 pillars Planned maintance- it is aimed to have troubles free machine and equipment s producing affect fee products and operations for total  customer satisfaction

With planned maintenance  we evolve an effort from a reactive  to a proactive  effort from a reactive  method and use trained  maintenance  staff to help train  the operator to better maintain their equipments

 I learned the 3 fold duties of employees

1, diligent  preserving , hardworking  exceeding  expectation

2. obedience-  doing what is order

3. Loyalty-  faithful  adherence to the company product .

I learned  the indication of quality

Absence of reworks in reject , long life of the product, trouble free operation

 Nice and clean appearance promptness of delivery. Product safety excellent after sales services

 I learned  the manifestation  of non quality  late deliveries  incorrect invoice , reworks,  engineering design changes.

I learned the secret of Success:

1)hard work , hard work , hardwork

2) keeping your word

3). Know what you want

I learned the value  formation   relation to our mission

1) understanding – real meaning  of the mission

2) Acceptance- willingness to sacrifice

Component of mission

1) spiritu- realization that god is within us

2) practice- do it with courage

3) corde- what we do even when no one is watching.

 I learned  of attitude is everythings  by Jeff keller

A)  success begins in the mind

     Your attitude  is your windows  to the world you are a human magnet picture  your ways of success  make a commitment and you ”ll  move mountain

 Turn  your problem  into oppurtunities

B) watch your words you words  galze a trail how are you stop complaining

C) heaven helps those who act asscociate with positive  people confront your fears  and grow  get out there

And fail networking the gets a result.

  Says   yes   to our  potential

A)   principle  of giving – give and you  receive

B) principle  of execution –your guard the door

C). principle  of creation- turn  your problem into oppurtunities

4) principle of visualization- the  artist it with in us

5) principle  of command – speak with existence

6) principle of action – the great energy  released

7) principle of faith – believe  it before  you see it

8) principle  of self  enthusiasm – some serve

9) principle  of self discipline – do it anyhow

10) principle  of persistence- do it until

I learned the solving techniques

1) pareto principles or 80:20 rules significant many ? vital rules 80% of the problem is caused by 25% of the given factors   20% of the problem is caused 80% of the given factor

2)  Ishikawa  diagram or cuase and effect  or fish  diagram

3)  kepner Tregoe (kt) analysis a systematic and rationale approach  to problem solving  and decision making   define  problem as nay deviation from standard  situation analysis  problem analysis decision  making analysis potential  problem anaylsis

I learned to  move forward

1)  Acknowledge the pain 

2) Grieve  the loss

3)  forgive  the person

4)  forgive your self

5)   determine  release the event and  move us

I learned the meaning of services a servant  it involves having customer  not only  as a queen  and king but in god  divine .

I learned the meaning  of quality-  doing it right for the first  time and everytime  zero defect   constants improving  exceeding  are limit  how to a no limit person    being better  self mastery  being very detailed

I learned the two types of person    internal , and external

I learned the meaning of customer  service-  Satisfying  customer  wants in need  better  than  competitors.

I   learned   the meaning    customer  Satisfaction    Value   the golden  Moment  the  Moment  of contact  of customer, tripping,  closing  the sales  delivery of documents when  they complain  pampers them like a king or queen.

I learned  carl Sewell- keeping  customer  for life.

Key points in general the  duties  heads  nmust check, closely  all  the following items  one by one  they must  insure strictly  that each items  executed properly all items  (inputs )  first.  The cultures is delight ( satisfied).  

I learned the law of addition – leaders add  values by serving  them  the bottom  line  a leaderships isn’t how far we advance  ourselves but low far we

 Willing to input to grow   laws  of addition  responsibility passion   and the law of substarction  excess bagges, trust  is the foundation of learder .

 The law of respect   people  naturally follw leaders  stronger than themselves

People don’t follw other by according by follw individuals

The law of magnetism  - who  you are is who you want  leaders are always  look out for good I learned   laws of connection  the laws of the inner circle and laws of reproduction it takes a leaders to save up a leaders

I learned  Laws of buy –in   people buy  into the leaders then the vision

I learned from the laws of victory  find leaders ways for the  team to win.

I learned  od sacrifice   as a leasedrs msut give –up to go up

 Successful  leaders must  maintain  in attitude  of sacrifice  to the armies  of organization

The law of timings when to lead is as omportatnt  us what to do we where  fo go  ony the right action at the right time will bring success.

I learned  the mechanic for h2 promos 10 % discount  for sip to dip upgrading, 10%  discount  for lawns  lot upgrading  to niche and garden  estate , the bone transfers promo , seniors citizens  discount promo

I learned   the 3 legs of  of strategy 10 product-  unisex placement- pabongga bonanza, price – upgrading of lot .

I learned  needs a guts to stand alone and look ridiculous.

 I learned  that a leaders  msut be  easy to follows.

I learned  is not about the  leader alone , its about us .

I Learned being a leaders  the first followers  is an  under appreciated form of leardersship  the first followers transform  alone  not into a leaders

I leader  is the  flint   the first followers     is the spark that makes   the fine  when you fine alone  nut doing   something      great have the guts  to be the first person  to stand up  and join in.

Biggest Lessons is:

         “ Leardership is over Glorfied it was the first followers that transform alone nut into a leaders.