Holy Gardens Pangasinan Memorial Park Trainee Journal by Liberty Delos Santos

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb

 Things I Learned:

I was oriented last May 2, 2012 at Angono Rizal ,with Mam Aireen  Ricamara. I have learned a lot about the history of our company. First,  Sir Jorge Saguinsin an MBA  and a very well known person. He put up business like building community, loans associating, unisun, unishire, donation of garbage, unishop and holy garden memorial park. He is entrepreneur. Unisun started 1983 with 3,000,000.00 pesos as their capital and UPCI Homes Inc. dated April 28, 1987 with 312,500.00 capital. In 1997 Sunnyvalle at Westpoint Suvdivision overlooking  at Laguna de Bay. Unishire Hathaway, a Land Wealth Financing Co. lines was established to provide liquidility and build unishoppe supermarket last Oct. 05,1989 and a commercial operation.

We have Components of holy gardens  the Lot ,Documents, and Interment. Holy garden have 5 brances: 1.) HGLUMP at LaUnion 2.) HGGMP at Greenhills 3.) HGCMP at Calapan Oriental Mindoro  4. HGPMP at Pangasinan and 5.) HGOMP at Oton. Holy Gardens Memorial Park has Vision ,Mission, Beliefs and the Principles. Vision - to picture the image what you're going to be for the next 10 years; 2020 we have obituaries,tributes,cremation,interments. Mission - to provide best  tribute and loving memories to customers and non customer  alike, free tributes. Obituaries sa ililibing, notices - data ng namatay, post to update, cremation offer them boxes, tributes - video presentation with regards of the deceased past life when he/she still alive para di tayo makakalimutan ng customer at pamilya pag nakita ang video.Beliefs we have 4 types the Customer Service  -to give the best services that the customer is divine and to treat the customer as king and queen. Their are two types of customer: 1. the Internal customer –our self ,report, and those what we do. 2. External Customer outside customer, yung nagbabayad. Excellence to strive to the best in everything we do,to hire and train the best,  to practice the best processes, award, top, strive the best selling, practice to become excellent. Learning –best practice we learned one new thing a day. Training is a part of learning, watch videos, enter standard to provide notebook and planner. Change- change is the only constant thing.We will change always to be the better and very competitive. Change for the better. Principles - We will give capable  and intelligent direction in the management of the business. We will find ways to be the first effective and to be efficient in the utilization of resources manpower, machinery, materials, and methods. Effective is doing the right things ;efficient is doing things right. We recognized the impact of corporate activities in the community where it operates and therefore to contribute in the promotion of the well being of the community. Improvement of our community, we have the feeding program. We want to grow because we want to create more jobs and employment  to every one open your problem. We will create wealth for our stock holders, investors , suppliers, landlords, and employees. The stock holders are the customers  dapat natin ibalik ng maganda yong pera  nila. Our rules as an organization is to serve the customer well, to give steady returns to investors ,pay suppliers, lending on time. Motivate -make employees happy. Conviction, understood commitment -iniisip ang isang bagay bago mo gawin ,conversion  itoy ginagawa mo na . I learned the 16 desired characteristics of holy garden Capacity of hardwork , Desire to serve , Desire to achieve, desire to please and interact with people, patience, humility, desire to improve and learn new things, clear thinking , capacity for constant and clear communication , goal oriented, understand, implement plans and instruction correctly, above average level of intelligence, discipline, is ethical and honest, passion for work, & trustworthy. We have culture of holy gardens group.  Customer is very important in our business, desire for excellence, high level of integrity -may isang salita, service to other & community and discipline. ABCD  doctrine means accept-conviction ,beliefs-faith, cooperate- teamwork, dance with the music-kong ano pinapagawa dapat gawin po. Relation of our mission is to understand the real meaning of mission and acceptance is willing to sacrifice.We have components of mission the spiritu-realization that god is within,practice-do it with courage corde –ipakita mong nagtratrabaho ka kahit walang boss . Their are three folds duty of every employee Diligence means perseverance of work, exceeding expectation, being a no limit person. Obedience - Doing what is being ordered. Loyalty - faithful . We also have the office decorum. Employees must wear uniform or business attire at all time ,employees shall properly fulltime logbooks whether in the field or project sites, employees shall wear ID at all times.Words to be eliminated: akala ko,mahirap,bale,trabaho yon ni,mamaya na /bukas na bahala na,yun nga po,hindi ko o alam, nadatnan ko na yan, ano, hopefully, ok po.We have also the Secret of Success Hardwork..Hardwork..Hardwork..Hardwork..Hardwork..Keeping your word. Secret of Magic Sence of mission,Customer product Vission,High speed innovation,self inspired behaviour. And we have Simple Secrets of starbucks M-make it your own by the company, E-everything matters details  S- surprise and delight maaliw sa kagandahan ,E embrace resistance gagawa ka ng paraan para company lalo na pag walang benta, L- leave your mark may isang salita ka sa client. We also have the offences class A B C D 1^st offence oval reprimand 2^nd written reprimand 3^rd 3 days suspension up to dismissal. Six ways on how to win friends and influence people Smile, Appreciate, Name tag or remembering the names ,Listen, Interest, Don’t complain or chismis.  5’s:  Seire –sorting out ,Seiton- systematic arrangement  ,Seiso- spin and span Seiketsu- standardizing, Shitsuke- self discipline. 5W 1H What,When,Where,Who,Why,How,How much.and also the abbrebation, AATR –availability, Awareness,trial,repeat. PIC –passion,integrity,competence,PDCA- plan to do check act,PTM- primary target Market ,EDP –Extended Down Payment of customer. We have 4 Ms MAN Power,Machinery, Material, Method. System principles: purpose,inputs,outputs,sequence/or process, environment,human agent , information aid. EDS- Interprice Delivery System ACMO- acting chief marketing officer,CP –communication process Cs –communication SMART- specific, measurable,attainable,realistic ,timed based , OTAC- on time and complete. TPM- total production maintenance , TRAF- trust, refer, file, act GEMBA –workplace KAIZEN –constant improvement MUDA –waste, SDCA standard ,do,check and act. QUALITY is conformance to standard as defined by customer wants and needs and as modified by competitor . We have indicators of quality the absence of rewards and rejects,long life of the product, trouble free operation ,nice and clean appearance, promptness in delivery,product safety,excellence after sales services, and we should do this to the customer by late deliveries , incorrect invoice ,reworks ,engr. design changes. LEARNING- to think ,to learn more you can . We should focus para matuto in our AM talk . Chapter 5 to 13 says that “be the truth , be a light “ it says that when you study you became a light and that is learning, salt there be evil you will be fifth  the right thinking. COMMUNICATION –unity, respect and we have this common mental Model, personal mastery  ang ating attitude, system thingking 5w, 5h , share vision,  team learning, SUCCESS- mission objectives, to make deadlines , being achiever para success ang performance We should always think positive to be the best leadership to achieve our success. COMMUNITY- commonality (commun) perception of words as related to experience must be commun. Without communicatin & action ,we have also the engagement process in communication first we must to focus dapat concentrate  sa topic , Attentiveness dapat may presence of mind ka, Reverence show respect to our subordinates, patience,and humility. ENTREPRENEURIAL- to be something new ,ENTREPRENEUR- undertaking business ideas ,or processing.SOCIAL ENTREPRENUER – by creating something new or master yourself in Enterprises. BUSINESS- an entity that creates customer .We have three types of customer 1.customer 2. Company 3.competitor . CUSTOMER – the one who pay, VALUE-  satisfaction of customer needs. MARKETING-  gen. term continuously satisfying customer. We have a marketing plan GROW –goal/ objectives , reality, option, what to do next we should have strategy of the product( lawn lot ,SSN, garden lot , estate ) Price – for the minimum of 400lots we have brand new car , Promo- 10% discount for sip to dip , 10% discount for lawn lot upgrading , bone transfer only 7,999.99, Senior Citizen discount ,promo lot lawn 7b up to 17% to LP , placement – we have incentives to agents and Css. BRANDING – sum total experience to the customer towards the product and services . Natutuhan ko din ang mga types of lot  the lawn lot, single lot but double capacity 7ft and 4ft. maximum of two bodies and 4 bones. Its measure is 2.5 meter by 1 foot meter .SENIOR SINGLE NICHE (SSN) – consists of 6 lots  it measures 1m x 3m and the other three 1m x 2.5m ,maximum of 8 bodies and two set of human remains. Garden Lot – consist of 3 lots it measures 1m in width and 2.5 m in legth,maximum of six bodies,Garden Estate –consists of 12 lots , with total ave. of 30 sq.meter ,where the owner can build family mausoleum. Jurior Estate- consists of 24 lots its measure is 60 sq. meter . Serenity ashcrypts – measured by 300x 300x500mm ,its imported granite ,consists of four earns. Am talk “Lord I offer my life for you “in reflection to my work , I determined enough to be a sincere, faithful and dedicated servant not only to our customer, my colleagues but to god who have guide me and given me this job. As mother ,of three childen  I honestly prove myself to do my best. RED ALERT DAY- it tells that we need to go into office even your in dayoff  because its 30^th end of the month at kailangan natin maghabol ng binta or buminta .

BLOG

UNIQCSEX – unique customer service experience  we have pabongga bonanza Award in december all agents  and Css have a minimum to sell a lot in order to achieve their awards. BUSINESS ETIQUETE – a guide to success  we have do’s and don’t na dapat namin sundin at bawal sa company .Do’s dapat tayo’y hardworking,loyal, keep your word,what you promised,maaga pumasok,masunurin ,have communication always sa client at sa office, 100%deliver my documents kong dati 6 days mo naiideliver kong kaya mo naman ideliver ng 3 days why not po  .Dapat naiintindihan mo ang business history or product na inaalok ,memorized the vision,mission,belief and principles, learn as much as you can about your unit department , be a model or whats IN , learn the social  media para di ka mahuli sa uso . To be effective and efficient ,dapat mapagkakatiwalaan ka maging totoo ka,matapat ,kong ano nakita mo sa kasamahan na mali dapat mo siyang icorrect sa ginagawa niya,dapat mong pahalagahan  ang trabaho ,huwag mong iiwan ang trabaho mo na di natatapos ,Be action and solution oriented .Huwag mong awayin ang customer ,kahit nagagalit dapat pa rin siyang igalang ,lahat ng ginagawa mong trabaho dapat may solution na nangyayari. Dapat alam mong ihandle ang trabaho kahit may problema sa personal at good faith ka lagi huwag mong ipasa ang trabaho mo sa kasamahan mo. Bawal mag happenings during working hours,huwag natin kalimutan si lord na  magpasalamat  sa biyayang ating nakakamit Smile always esp.to our customers, aminin mo kong may nagawa kang kasalanan o pagkakamali hindi yong nagtuturo ka sa kasama mo. Be success and champion dapat lalo mong galingan ang iyong trabaho ,magtiwala lagi sa sarili.  Focus on your job always. Dapat determinado ka sa iyong trabaho . Respect anyone  .Huwag makipag chismis ,critism, demons, at huwag makontento sa iisang bagay . You should attend to seminar for advance learning .

“UULAN NG PROMO SA TAGULAN” it’s limited 90days lang up to 10% to 17% itong promo na ito ay para lalong  dumami ang sales at customer na mag inquire o bibili .Pag maraming bibili o magavail we have 28 million increased for the second semester at dapat natin suportahan ang mga Pabongga Bonanza . We have the mechanics :SIP to DIP 10% , office sales, agent sales, 20% downpayment required new lot price of double interment, processing is 1000, upgrade disc. Of single to double up to 10% of lot price. Application only to fully paid sip. Not applicable to Sip account in arrears, not applicable for any other discount. Discount will be based on the new lotprice after deducting  the lot price of upgrading lots, properly filled up discount voucher, acknowledge by the customer (SOCPN).Discount will be deducted on the balance of the total lot price.

MARKETING STRATEGY- to meet our goals and objectives.Our marketing strategies: product- uniqcsex ; price -  h2 promos 10%discount  for Sip to DIP , 10% discount for lawn and upgrading, for non lots: bone transfer 7,999.00, senior citizen  discount ,promo lot at lawn 7b -17% discount on LP and placement- PABONGGA BONANZA refer sa CSS.

How to get 4 things to remember on line rewards ;Entrepreneur- the status ,power, access, staff . Strategy vs. Tactics; strategy - good strategy is not without challenge,we have 4 myths OF STRATEGY Consist is King – composed realistic, objectives must be accurate , Consensus  Equal Success, Exclusion  is efficient  , Communication creates ;we have nine Success habits:  Have Clear Goals- plano sa sarili mo ,  Be a constant learner observed  , Sence of urgency wins –dapat alokan within 90 days, Set a pace that you can maintain forever –dapat mabilis  work mo, I like to have a number  of success mantras , be fit , Study time management –alamin kong kaylan ma close ang client  , nurture network –alagaan ang client , Fail often , fail Fast , Fail Cheap- sa mga kamalian ay don tayo natututo,

Prepared By:

Liberty C. Delos Santos

CSS1

July 14,2012