Record minutes observation of my visit to Pangasinan yesterday - horror roll

The following are my recollection, observation of what transpired in my visit to Pangasinan yesterday

AKO NA GUMAWA NG MINUTES, KASI KUNG OPISINA NILA GAGAWA SIGURADONG DELAYED AT KULANG KULANG.

Mandrake and the rest of Panga staff, pay serious attention to these things

1.  Obviously your office knew of my arrival, 3f must have informed you and

     and I indicated in my text that I was going to your office. 

     1.  I texted to your  office my whereabouts in the evening of October 13 while

          in Cubao

     2.  I called the Panga number but there was indication that it was off

    3. Thus when I arrived at 2 am, walang sumalubong.  There is no need for

        marching band, but as a senior officer, I expect that some form of welcome

        such as fetching from the bus terminal happened.  Obviously lack of

        protocol and respect was visible.  EH BAKIT?

    This turning off of cp is a no no since you are in a memorial business. Death

    occurs anytime and if your phone is off, there is lack of communication and access

    to your customer.   Kayo hindi makontact before 8

2.  Horror scene at the site:

    1.  Abiertang lahat ang ilaw sa chapel:  around, inside at the chapel.  This 

        accounts for high electricity expense at Pangasinan which I often ask

        AP.  (The AP might not have relayed this concern to you)

                                                            Parang carnival ang park at 2 am

   2.  Mga sg tulog (get the names and report in writing to Liingayen Security)

        Palagi bang ginagawa ito  Sabi naidlip eh mga 5 minutes akong nang

        gigising.

       Make an incident report and inform in writing the agency

        MT. is your office not monitoring this one biggest item in your operating

        expense?

                                          Fake pala ito;  scandal sheet.  Huling huli tulog ang
                                                      guwardiya ng 1 at 2 am.  Walang entrada

       Ang roving reports for the 14th 1 am and 2am ay walang entry Kasi nga tulog

      The roving reports are designed to ensure na hind natutulog ang guwardiya.

       Talagang natutulog at table entries ang mga roving reports.  Fake 

        Eto pa ang dupak na garbage receptacle na pinuna noong nakaraang visit:

   3.  Leaking faucet at the men's CR.  Malakas.  Contributing to unnecessary wastage of water.  Hindi ba natanggap and memo na excerpt from handbook on

cost reduction?  Binabasa ba mga memo sa inyo? Parang hindi.  Kulang ang 

pagsasagawa

      DEFICIENT NA NGA SBU SA BENTA AT CASH FLOW, NALULUSTAY PA 

      cash flow sa waste. Makiisa naman tayo.   

  4.  Lack of implementation of 5s and COBS

       Isang dahilan kung bakit mahina benta (pangit ang park hindi special

                       Kulang ang tanim, mga patay na sanga at dahon, plastic, candy wrapper

                                                   Weeds, weeds, weeds, bawal ligaw na damo

                                       Maski palaging pinupuna at promise of promotion ganito pa rin...

          1. Cigarette butts, bottle caps and trash right in front of the office

         2.  Di pa rin naisasagawa ang pagkukuto ng mga landscaping sa tabi mismo

              ng office. Bakit? Paano mapropromote mga GT?  Walang natutunan

             sa conference. Di marunong makinig

                                                         Maputik maruming sahig ng CR

                                                  Sobra putik nito, mga ISG ba gumamit?

                                                     Tumutulo ang faucet;  IREPAIR, PALITAN

                                                            Kulang sa linis, linisin ang ss faucet

         ILANG BESES PUPUNAHIN O SASABIHIN IYONG 5s at special place

         Cleanliness and landscaping, CR status contribute to special place 

         achievement.  Noong last visit ko last week, sinabi na iyan bale wala pa rin

         Hindi ba iniuutos, work schedule at fina follow up, or even yong gimik

         na darating si sir, ayusin ninyo yan.   Ipaliwanag nga?

5. Open ang chapel

         Thankfully, naaccess ko ang chapel bukas hindi naka kandadado

         Why?  Sabi ninyo sira ang mga lock, bakit hindi nagagawa o naipagawa

         WHEN IT RAINS OPEN AN UMBRELLA.  PAG SIRA IPAGAWA

6. Attendance in the meeting

        Many of your staff, mga bago pa naman HULI

   

       Were they not informed? Bakit huli:  Aura, Mary Ann at  Myra

       In the DTR, Myra, Hiro  and Mary Jeanne were frequently tardy.  Why is this

      not being corrected?

      There is an obvious lack of discipline and lack of passion to their job:  from 

       you to your staff.   As we have said elsewhere, ang ganitong napuna ay 

       reflection of your managerial skills and leadership.  Ang lahat ng 1 to 5 ay

       ikaw yon.

     Some of the sellers commented on the lack of drive of your current staff, to sell

   

      Are you really sure that your staff and you are on the same page, ie to sell

      Holy Gardens Services

Anong gagawin?

 7. Discussion of ppt na sinabing susuriin

    1.  Si Mary Ann hindi master o binasa ang ppt on cremation at Destiny

         That  she cried for her inability is disappointment.  Kaya 0 sales kayo

         walang product knowledge.

        Kulang ang desire at effort to study this new products

        Kailan Mandrake mamaster ang products?

     2.  Discussion with you about your job.

      I had to stop the discussion because ang dami mong hindi nasagot.

8.  Lack of Customer Service Amenities

Bouquet of customer service from Aireen Ricamara

       Naniniwala ba kayo sa belief na ito. During trainiing ipinakita ito sa mga trainees

       Bakit wala?   Kailan ipapatupad.

      Nag dadalaw paburol ba kayo?

9.  Not discussed:

     1.  Follow up on materials at Malasiqui site construction.  The goal was to have

         road works by NOvember 1. The deterrent was ordering and  delivery

         of materialsl

     2.  Repair of TLC and land rover

    3. Delivery of Patrol to La Union

     Haay follow up SBU ba kayo, wala namang nagaganap??

Conclusion:

     Your  low sales performance can be traced to:

     1. Lack of discipline

    2.  Lack of communication and cooperation by your staff

    3.  Lack of professionalism

    4.  Lack of passion

    5.  Lack of learning, ,and/or unwillingness to learn

   70% of what happens and does not happen depends on the local leadership

--

PAGSASANAY SA TAGUMPAY (Training for Success)

Good management is good management everywhere

Habakuk: Speed and Strength God will give me

  Jorge U. Saguinsin

1.  LET US WORK TOGETHER TO CREATE BEAUTIFUL LIFE STORIES (not worries)

2.  BIDDA:     BELIEVE, INSPIRE, DREAM, DO AND ACT

3.  Read and answer all email and texts.  Be responsible

 4   RRURAC   (Read, Reflect, Understand, Realize Act, Check)  # 3

5. Makipag TIPAN -  iGALANG ang mga nasusulat:  CCD handbook at MC

 YOUR OFFICES ARE OBLIGED ORDERED TO UPDATE  THEIR POSTS AT THE FOLLOWING SITES: (they have been placed here for your easy reference)

   

   Free Obituaries for Friends of Holy Gardens

   Free Obits for Holy Gardens Customers

   Archives for Holy Gardens Tributes

   Birthdate and death date anniversaries of dearly departed

   Weekly posting  at HolyGardes Communications and Best Pictures

Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential.    Its contents and attachment  may not be copied nor forwarded to parties other than the ones intended to,  nor can the contents be used other than the original intent  You are advised to delete the message you received if in case it may have been wrongly sent to your good office

What is the main value proposition for Holy Gardens? To remember our loved ones in a special place....

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"

Philippines,
May 28, 2016

We need to beautify our park in addition to our construction, because that is part of our mission.

In the ordinary marketing parlance, the concern of marketing is availability, ie that park:

   1.  has been developed
   2.  that it is beautiful
   3.  and well maintained.

However, some memorial park do not level up to these standards:  as in a mp in the south:

 Let us demand responsibility and please pay only upon submission of pictures.

    This is a sight  in MP  that will send your bp rising:

     1.   Entrance is full of trash and tall grasses;

     2.  Trash every where.

     3.  Vault being manufactured on the street;

     4.   Inoperable trailers, dirty and  in disarray;

     5.  Mounds of earth (dumping of soil from excavation

     6.  Cogon in between landscaping

     7.  Grasses growing on cracks joints of the street;

     8.  Very tall grasses (either the Batanes or Napier type) 2 to 3 meters in places.

     GRABE/

Magdagdag ng tao GC, GT.  Matagal nang sinasabi ito.  

Availability is always important in marketing:   construction must be completed and the park must be beautiful. We had a conference on park beautification to launch a contest.   Calapan has not resubmitted ppt on park beautification.  Please resubmit. Despite this this is what we saw last Thursday.  How sad.

  Calapan has not, despite the availability of resources to comply with this, hence the pitiful low and 0 sales.

LET US MOVE AND ACHIEVE THINGS.  Do it now.

Action begets action.