Fair warning for non compliance for regular reportorial requirements

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Please follow the prescribed requirement for weekly vehicle inspection report.

Those who will submit, as they are now will be disciplined under CCD as non compliance with procedures, 2nd and 3rd offense.

Your TS have been properly warned.

Please reply.    CCD 2.27

Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup

Week 25: HGCMP Weekly Kaizen Report

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"

Washed gutter 

New plants inside rotonda

Plants in the nursery 

New Weekly Report Template V2

TO        :   All CMOs

                Calamba  -  Cynthia Cartago for Calamba and Calapan

                Pangasinan -  BGG for La Union and Pangasinan

                Oton   -   AC

                BPI   -   Fermin

                Majorem Lending

SUBJECT:  WEEKLY  REPORTS (REVISED V.2)

Your are hereby directed and ordered, subject to CCD if you do not comply, to submit weekly, by Saturday, to cover Saturday to Friday events in your SBU.  The topics/fields are as follows:

1.   Numerical report:

1.  Weekly sales vs weekly target:

    PHP amount

    Number of Units

   Prospects

2.  The weeks performance vs month target

3.  Cash receipts vs weekly target

4.  Cash receipts vs monthly target

What will be done to meet the targets

5.  Recruitment -  number of applicants

6.  Number of emails collected

B.  Qualitative report

What did the SBU/CMO do for the following strategic initiative for 2014:

1.  New products  -  targets

Performance vs target by product, by channels.   What was done well not done well

2.  Bundling

What was done to promote the value packages.  What was not done well?  What can be done to improve performance

3.  Park beautification

Park beautification means:    having  more plants planted, repairs, painting, removal of ugly appurtances

4.   Agency:

     1.  Proper accreditation  -  issuance of ID, biodata

     2.  Recruitment and training

     3.  Sales meeting/information/meeting/visits/communication

     4.  Rewards and recognition

     5.  Point system:   counting and redemption

5.  Internet marketing

    1. Subscription to online transactions

    2.  Number of emails optins (gathered and entered into opt in form)

6.  Enhanced customer experience

    1.  Number of interments and excellent interments

    2. Number of foffs and griefsahre posting with QR codes and links, at FB and and at blogs

    3.  Number of meriendas/coffee served in the office; total expenses

    4.  Improvements/new in interment

    5.  Number of docs delivered on time (within 14 days from signing)

    6.  Number of customer complaints solved

7.   Internal improvements:

    1. Performance evaluation of trainees

    2.Completion of staff

    3.  Training of staff

    4.  Journal entries of staff

    5.  Visits/comments to the community blog

   6.  Preparation to migration to online/B2B transactions, cashless dealings with customers  

For strict compliance

  

Jorge US

Holy Gardens Group

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  retransmittal , reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

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7th Week: HGGMP Weekly Report

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these posts

To: Sir JUS<

Thru: ASR

From: HO

Weekly Upgrade

HGGMP

February 09 ,  2013

                                                   

Subject: Weekly Upgrades on Improvements

             February 3- February 9, 2013 vs February 10-16, 2013

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
1 lot 1 reservation SA= Collection:	2 lot 1 reservation SA=94,758.07 Collection: 211,486.05	We are using Valentine promo to   ?<  >
Inputs (Internal)	Inputs (Internal)
- Textsblasts - Facebook - Leafleting and saturation drive at Licheria near Holy Family	- Textsblasts - Facebook - Leafletting-Municipal hall, Calamba Doctors	·   Since we do not have interment service this week, we filled our schedules for leafleting and saturation
Setting sales appointment 11 trippings Lenny- 5 (Lawn lot) Homer-5 (2 GE 3 lawn lot) Cheryl-1 (Lawn lot)	Setting sales appointment 6 trippings	·        After tripping, we invite customer for a free snacks at the office.  <OK>  >We sold lot after tripping (Ms. Umandap)
Training of CSS Valentines day promo Affordable interment fee How to create positive attitude	Training of CSS Constant Communication	·      We already communicated our valentine promo to 7 of our agents. We will encourage them to sell as early as now. We will start texting and calling all agents this week  <late>
External (Agents)	External (Agents)
Recruitment 2 agents recruited Mrs. Umandap Mrs. Natibag	Recruitment No agent recruited	This week, we will continue to hire new agents to extend our market to other part of Laguna
Sales agent motivated – 8 Sales Agents motivated Text blasts – 35 agents Visited –  4	Sales agent motivated – 7 Sales Agents motivated Text blasts – 10 agents Visited – 4	Upon saturation, LB and HO encourage suspects to be our sales agent.

2.       Customer service

Security Guard	Daily routine was escalated to our SG. I instructed them to have a planting project.
Office	We put Valentine design to our office
Payments	We set clear instruction to customers that payments must be made to our office. Some ask for pick up which we cant refuse. Old customers-nasanay sa pick up.
Documents	We prevent LB to hands on IA. The job is not for her
Interments	We offer new interment fee to our customers
Post interments	We posted pre/post initerment notice on time.

3.       UniqCSEx

Office furniture
Office décor	Valentine decors were already installed
Car/ CJ	YJ is in good running condition. We scraped <iturko> some rust that is starting to spread.
Toilets	We use fabric conditioner to make the toilet smell aromatic.

4.       Interment equipment –     Cleaned before the actual interment  <nakatambak pa rin lupa during interment?>

                                             

      Interment procedures – We ensure to follow interment procedure listed at interment checklist

5.       Landscaping – We are planning new vertical gardens per lawn area

Vertical Gardens	Continuous beautification of vertical garden. picture posted at blog
Herbal Gardens/Nursery	GT Efren regularly watering plants at nursery. We planted additional 150 golden duranta
Lawn and garden maintenance	3A, 3B and SSN1 were lawn mower-ed
Compost Pit	New excavation-new location for compost pit

6.       Other improvements:

Office	Newly valentine decorated office
Vehicle	Newly canvassed damaged part of Adventure (for top overhaul)
Interment	Proper procedure were followed
Saleable area and interment area
New Idea

HGLUMP weekly report (not improvements)

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these

What was sent was report of what happenned, not what was improved>
To: Sir JUS

Thru:Mam ASR

From: AC

Weekly Upgrade <Improvements>  T

HGLUMP

February 10,  2013

                                                   

Subject: Weekly Upgrades on Improvements

              January 28- February 2, 2013 VS February 4- February 10,2013

<Ilagay, new ideas, mga pagbabago, KAIZEN!!>

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
SA- P179,535.03 SU- 5 units        1 bodycrypt	SA- P72,913.28 Upgrading of 2 regulat lots to Senior Single Niche	We have increased on sale this week.We have sold 5 units and 1 bodycrypt.  We need to work hard more and focus ,to have more sales this coming week,and be able to get the target for the month.
Inputs (Internal)	Inputs (Internal)
- Textsblasts - Facebook - Leafletting at market,csi mall, city hall and during interment,giving of folded   fans to prospects that are are possible  to close sales this week.	- Textsblasts - Facebook - Leafletting at market,csi mall and during interment	·    Consistency of leafleting in the morning at the market,csi mall and after every interment was done   ·    House to house saturation was done after interments
Setting sales appointment 3 trippings Alma (1 ) Leslie (2)	Setting sales appointment 4 trippings	·         Prospects that were tripped committed to be closed this week
Training of CSS Effective Executive	Training of CSS Constant Communication	·         We were able to learn that effective Executive know where time goes,focus on outward contribution,build on strengths,they own stregths the strengths of their superior and subordinates,concentrate on few major areas where superior performance will produce.
External (Agents)	External (Agents)
Recruitment  1 agent recruited (Lita Mendoza)	Recruitment No agents recruited	We were able to recruit 1 ,We need to recruit more to increase our sale.

 

Security Guard
Office	-          Regular attending to Customers’queries with courtesy and be able to let them feel comfortable.Giving of folded fans to customers that are possible for closing sales.
Payments	-          Consistency in following up customers for their arrears to help increased our collection; -          Proper explanation to customers the reason why they have to pay their monthly amortization on time to avoid surcharge and avoid arrears
Documents	-          Texting and Calling to clients to inform them for their accomplished documents
Interments	-          Updated posting of interment pictures in Facebook and Griefshares on blogs -          Presence of Acmo to interments to monitor the interment proper procedure -          Checking of interment checklist and site before interment -          Talked properly to ISG the proper way of cleaning up their mess after their work
Post interments	Posted   3 interments on griefshare and facebook

2.       UniqCSEx

Office furniture	Re-arrangement of office furniture
Office décor	Additional ornamental plants were placed inside the office;
Car/ CJ	Daily checking done
Toilets	Daily maintenance of toilet; specially during interments.

3.       Interment equipment –     New Motif was been utilized.

                                             _     Newly washed complete set of motifs

 

      Interment procedures – Commitment prayer was being read by one of the family members

4.       Landscaping – Re-installation of vertical garden in the chapel area

Vertical Gardens	Maintenance of vertical garden by putting animal manure  and frequent watering it
Herbal Gardens/Nursery	Putting up of plant name tags for identification Maintenance of herbal by propagation and frequent watering the plants. Propagation of ficus plants and peanut plants Planted 300 plastic of santan and transferred 6 plants from the nursery
Lawn and garden maintenance	Regular pulling up of grass and weeds Planted peanut plant in replace of the Bandera Espanola plant at the entrance area.
Compost Pit	Widening of compost pit to contain all necessary needed to decompost

5.       Other improvements:

Office	New arrangement of office and putting up of table covers
Vehicle	Replacement of Battery and tires of Nissan Patrol
Interment	Portable sound system with microphone alternative during brown-out.
Saleable area and interment area	1 set of lawn mower
New Idea

Prepared by:

 ALMA   CARINO

 ACMO HGLUMP

 e posts