MINIMUM COMPETENCIES OF CSS 2

Memorandum:

To         All Chiefs

Thru:    HR/Admin

November 4, 2014

Our CSS must have minimum employeable skills and knowledge to be promoted to the next levels:

1.  Customer service

2.  IA preparation

3.  Coordinating interment and preparing interment set up;  knowledge of all motifs

4.  Preparing memorialization at the wake of the deceased:

    memory board

    memory display

    tribute (powerpoint or movie maker)

    obits

5.  Uploading at following blogs and pages:

    Holy Gardens community blog

    Holy Gardens group

    Holy Gardens grief share

    Holy Gardens FOFF

    Birthday and anniversaries

6.  Preparing docs:   PPA

     Understanding capf and insurance coverage

7.  Preparing IF reimbursement, IF custody flawlessly

8.  Locating lots, and recording of markers during interment

9.  Post interment duties

Jorge  S

Holy Gardens Group - "THE MEMORIALIZATION SPECIALISTS"

Please reply.    CCD 2.27

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

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Minimum content of daily tex direct report to the SMD

Memorandum :   To All Direct Reports

                          Chiefs or Acting Chief of SBUS

Date:     Februaryy 21, 2014

We shall standardize the minimum contents of daily text sms direct report to the office of the SMD:

I  For SBUs

1.  Results:

     Sales  amount

     Number of units  # plots

     #BVO

     Gross Receipt

      Net receipts:

2.  Outputs:

     # of Class A prospects

     #interments done

     # trippings

     # sales presentations

     # of foff postings (complete with links

      # of griefshare postings (complete with links/QR

     # agents visited

     # agents recruited

     (only if your staff is incomplete)  # of applicants

     # of promo items

     # merienda for customer served

     # type of park beautification being conducted

II  For BPI

1.  Results:

    SBU sales:    Amount

    #

    # BVO

2.   BPI:

    # Sales by Records

    # of docs finished

    # of docs signed

    # of docs notarized

    # of docs pouched

    # of docs followed up

    # of prospects

3.   # collection letters

      # of rescission letters sent

      # of forfeitures

     (weekly level of arrears)

4.  CVs made

5.  # of CVs signed

6.  # of checks made and signed

7.  BPI business generated for the day

III  Marketing coordinator:

1.  Sales amount

2.  Net Cash Received for sales

3.  Agents recruited

4.  Agents visited/motivated

5.  #Total number of Class A prospects

6. #total  of Class B prospects

7. #Sales presentation

8. # of email marketing

9. # leaflets distributed

Maybe modified from time to time

Let us be diligent in doing this.

Let us comply

    

Jorge US

Holy Gardens Group

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  retransmittal , reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup