Holy Gardens Memorial Park Group Customer Service, Excellence,Learning, Flexibility and Adaptability for all "Helping in the Grief of Many People"
TO : All Concerned
SUBJECT: GROW
It is about being BETTER. It is about self mastery
l. Goals: to achieve net income, cash flow target, enough customers, and execute manageable tasks. To be ;prosperous as we serve our customers
2. Reality:;
Net Income: We have not met our income targets, nor have we submitted our FS on time, we do not even have a comptroller although we can afford to get one.
We are only 50% to target for cash flow. We cant pay our suppliers, or even our salaries on time. Our cash balances are at all time low.
Enough customers - We sold only 32 lots last July. The promised 20 buyers yesterday ended with only l sale. All we get are promises and commitments.
Manageable executions: we have a lot of vacancies, we cant get responses on time, we do not have tarpaulins, our equipment are old, not properly maintained and begging for replacement. Our repair periods take 2 to 3 years to accomplish. Marketing plans take 6 months or more to finish.
COMMUNICATIONS: basic. Can we do it? Does everybody have a sun sim. Do they answer when they are called? Do they know our CP # (si Amado, na who you ako???!
Reality: That is the reality. People do not know their tasks. People keep on doing the same old tasks. We cant follow the Jan l8, we have-forgotten-memo.
3. Options;
l. Stay the way we are'
2. Improve by inches sometime
3. Improve by leaps NOW!!
4. WTDN
Please answer: AR, ER, MGB, all cmo, all people who are in charge. By Monday.Aug l, 20ll
For compliance.
JUS
TO : All Concerned
SUBJECT: GROW
It is about being BETTER. It is about self mastery
l. Goals: to achieve net income, cash flow target, enough customers, and execute manageable tasks. To be ;prosperous as we serve our customers
2. Reality:;
Net Income: We have not met our income targets, nor have we submitted our FS on time, we do not even have a comptroller although we can afford to get one.
We are only 50% to target for cash flow. We cant pay our suppliers, or even our salaries on time. Our cash balances are at all time low.
Enough customers - We sold only 32 lots last July. The promised 20 buyers yesterday ended with only l sale. All we get are promises and commitments.
Manageable executions: we have a lot of vacancies, we cant get responses on time, we do not have tarpaulins, our equipment are old, not properly maintained and begging for replacement. Our repair periods take 2 to 3 years to accomplish. Marketing plans take 6 months or more to finish.
COMMUNICATIONS: basic. Can we do it? Does everybody have a sun sim. Do they answer when they are called? Do they know our CP # (si Amado, na who you ako???!
Reality: That is the reality. People do not know their tasks. People keep on doing the same old tasks. We cant follow the Jan l8, we have-forgotten-memo.
3. Options;
l. Stay the way we are'
2. Improve by inches sometime
3. Improve by leaps NOW!!
4. WTDN
Please answer: AR, ER, MGB, all cmo, all people who are in charge. By Monday.Aug l, 20ll
For compliance.
JUS
