Review and re orientation for CMOs and heads

TO      :    The CMOs and in charge of sbus

Subject:   Review of responsibility accountability skills

The recent very low and shameful sales performance for the Q3 and the shabby exam performance for the exam given lately makes this office wonder if:

1.  May tumititimo pag may conference;

2.  Whether the people installed have the heart and passion for their work;

3.  Whether they possess the right attitude and skills for their jobs:

MAKE YOURSELF AVAILABLE THIS MORNING FOR ONE ON ONE CONVERSATION WITH THE UNDERSIGNED FOR THE FOLLOWING:

1   ATTITUDE:

    1.   Responsibility    Pananagutan 

    2.   Accountability

    3.  Dependability -  Maasahan ba

    4.   Being action oriented, rather than being problem oriented (passing the buck to the third floor), watching things happen etc

2.   COMMUNICATION

    1.  On cellphones 

         1.  Sun or globe numbers of recruit

         2.  Use of corporate cellphone

              1.  When on leave or leaving the office

              2.  Answering the phone on third ring

              3.  Handling missed call

              4.  Request for call back

              5.  When in front of the customer -  how to

             6.  ID for text reports

      3.  Blog positng or reporting on the ff:

            1. Interment

            2.  Obits (griefshare)  when -  standards

            3.  Kaizen report        "

            4.  Best pictures        '

            5.  Reading communications blog -  making comments

     4.   Emails:

           1.  Reading emails

           2.  Responding to emails basic:   acknowledging

    5.  Reporting

          1.  Importance

          2.  What gets reported gets done

          3.  Deadlines -  strict compliance

          4.  Soft copy and hard copy

          5.  Weekly, daily and hourly during red alert day

3.  SKILLS

       1.  Leadership

       2.  Management  -    PLOCC SEAR, PDCA

            Operations  interment, park beautification, Kaizen, inventory

                     warehouse, repairs, TPM, quality;  5s

            HR -  hiring Performance Evaluaiton

            Financials -   

                 Purchasing

                Security

                Treasury

                Abstract

      3.  Projects

              Planning

              Implementation

4.  Sales

             Targets

             Sales agents:

                    Recruitment

                   Commission

                   Rewards

                   Sales meeting

Jorge  U. Saguinsin

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

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RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

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Being responsible and accountable

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"



Recently I encountered a staff who, by all account was responsible for the current challenges.  When asked, he seemed indifferent and detached from reality. He does not understand why there is a problem.   He said he was just waiting for further instructions and yet was very aggressive in doing things beyond his jd and mission.  Many had lost their jobs and are likely to do so again and yet he is unstoppable and unrepentant.

I am rather appalled by the lack of responsibility that the actions of the actor invited the business disaster.  One day, he will not know what hit him

I read in self dev:   "If you keep on passing the buck to others, your will suffer a lot.  I hope they do not.  Kaawa awa naman

Pananagutan - BIDDA

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"

Pananagutan

Do we have a sense of" Pananagutan" - Compassion, Responsibility

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"

Pananagutan  -  Responsibility, Accountability, Compassion



When we played this video this morning there was a portion where I mentioned that the P4,000 each cash gift last Christmas was  encountering difficulty.  It was not for me and it would not have made a lot difference to me if I went on a splurged it;  but certainly would have made a lot of families, our employees very very happy.

There are many things I do as a boss which is for good and happiness of many;  and for which I have so many adversaries and detractors:

1.  Why are ORCs and commissions of CMOs and agents needlessly delayed?

2.  Was there a Pontius Pilate who delayed the 14th month?

3.  Why up to now the NSS requirements are not being submitted? Why are corporate plans and FS not being submitted

4   Why are performance evaluation of  trainees not being submitted?

5.  Why do some staff repeatedly forget or lose the papers CV of Garden Contractors?  What if it happens to them.

6.  Why are we complacent on our outputs and productivity

7.  Why do some people continue to be malicious on line and in person towards everybody?  Do they not believe in Lincoln  "With malice towards none)

Why are we saved?

Why do we eat?

Why do we pray?

Why are we blessed?

"Di dahil sa ating sarili lamang, kung di para sa ibang anak ng Diyos"