Mga Pasaway na staff who do not understand why they are hired/THEIR RESPONSIBiLITIES AS EMPLOYEES

Subject:   1st quarter collection and sales report vs targets

Objectives:   1. To verify 3f report vs actual  sa SBU

                   2. To establish and infuse in the minds of the chiefs the importance of sales and colleciton

I had conversations with chiefs/in charge of La Union, Calapan and Oton regarding the above subject matter.  For Panga who doesnt care and no concern

I discussed with Nathan (as called by his fiend) Gamo.  VM (and I am saddened) was not available for the conversation

This is in line with the incentive awards that are to be computed and given.

Please demand their submission ASAP

FOR EXECUTION AND COMPLIANCE

On Thu, Apr 5, 2018 at 4:18 PM, Jorge Saguinsin <holygardens.groupnew@gmail.com> wrote:

Punishment.   Reward the doers and punish the offenders:

1.  Let us document the offenses of  SFC  who failed to submit abstracts of an SBU  since November.  This is a  Class D offense. meriting dismissal if not disqualifying a staff from receving incentive.   Let us establish and document that .   Tatanggap ba sila ng incentive even if there are violations

2.  Call the attention of  the CSS 2 in writing regarding:

    1. Being absent, neglecting his work ie not attending to interment today.  Kung may sakit, kumuha ng med certificate. 

    2.  Was given an order to report on sales and collection achievement for 1st quarter and to submit this today.  

        For all intents and purposes, this was not done and not followed and is insubordination.

           BINANGGIT NG NASABING STAFF  HINDI PUWEDE YON SA ABROAD NANG OFW SIYA DAHIL MAHIGPIT DUON AT DI PUWEDE.  DITO SA PILIPINAS PUWEDENG ABUSUHIN NG SUBORDINATES ANG EMPLOYER? Walangkuwenta employer dito, walang backbones? Pag isipan kaya natin. 

For compliance, execution

On Thu, Apr 5, 2018 at 4:14 PM, Jorge Saguinsin <holygardens.groupnew@gmail.com> wrote:

  Madel Alyzha

1.  75% achievement natin pero marami pa rin P10 million.  Mahihilot natin yon this quarter

2.  Be inspired.

3.  Fight

4. Collect and collect. Follow up

Neutralizing objections/alibis on not being able to sell because price issues

Rizal Philippines
April 3, 2018

ABE on objections excuses for not meeting sales target for First Quarter

        Objectives:

        1.  To reach sales target of 4,800 for 2Q for 2018

        2.  To make up for backlog for 1Q  of 4,700 plots

        3.  To level up fix the mindsets of CMO, CSS  sellers (especially of new ones)

         WHY: 

             1.  We do not want to see the face of failure, of hardship, of shame knocking, peering
                   at our door;
             2.  We should be happy that we are able to touch and improve the lives of many customers
                   and agents with their livelihood;
             3.  The life stories of people need to to be made more beautiful and happier and we make
                   happen for many.

       REALITY:

       1. The entire group sold only 84 plots out of 4,800 target or measly 1%

       2.  While we are incurring huge salary expenses incurred from:

             1. Bumping up salaries of CMO at Pangasinan, La Union and Oton,

             2. Bumping up of hiring rate for Region IV and other regions

             3  Cap ex of nearly 70 million php,

            we reached 60% of our collection target only in 1Q putting us on brink of cash shortage

      3.  Yet we sold P350,000,000 in 2017

      4.  May collection incentives, sales achievement incentives, rapid delivery of documents incentive
           may patsikot na promo

   WHAT ELSE DO WE NEED?  What else is wrong?  What do we need to be fixed?


Solutions :  WHAT TO TO DO NEXT?

    1.  ABE

         Regarding alibis:

          1.  May produkto tayong mura.  Ang PIS PMS (prepaid for CMCS and IS) are priced at around
                30k with MA of P500 to P600 monthly

                Ang Calapan at La Union ay nagsubmit ng PDCA for low priced plots.   Effective ba bakit
                84 lang ang sales achievement?  Parang inconsistent sa logic na ang tao ay di bumibili dahil
                mahal.  Minurahan nga eh.

                Sa Malasiqui, finally approved na 400 plots zero interest

         2. PALAGI TAYONG MAY ZERO INTEREST sa mga producto natin.  Always and ever.

             PAG ANNUAL PAYMENTS, Zero interest. Alam ba nalimutan natin?

             Advantages:

             1. Nakukuha ng agents ang com asap;

             2.  Tipid tayo sa collection efforts, tipid sa resibo at follow up

             NB.  Dapat submitted within 7 days ang OR (duplicate hard copy) at PPA within 7 days after
                      reference date.  Many SBUS are not complying with this standards.  Bakit naging
                      corrupt ang standards.

        3.  Motivational attitudinal change: 

             1.  PAG GUSTO MAY PARAAN, PAG AYAW MARAMING DAHILAN

Admin Plan (JD) for the SBUs continued

The following are  the default positions for SBU and must be filled up ASAP for proper functioning and controls (check and balances). The SBUs can not and must not use the lack of personnel as an excuse.  This post has been pushing and following up hiring for the following SBUs:  Oton, Calapan and La Union.

The heads or those in charge simply lack the passion and the determination to hire. And the leadership.  (Must they understand the parable of the talents more?)

The SBUs suffer penalties in case of awards of incentives by as much as 50% for failing to hire for the available position 100%

The required positions at the SBUs are:

 CMO   - ( 1)

CSS I     (1)  in charge of sales, marketing and cash accounts (bank accounts)

CSS 2    (1)   in charge of interment services, docs, IA, IF, docs

Sbu Financial Controller   (SFC)(1)  in charge of files accounting records, AP, AR, master list and inventories of FFE and materials

TS  (1)   Transportation Specialist, in charge of the vehicle, its maintenance, repairs,  and all other rolling stock of the company including the interment equipment

GT (2 or more)  Garden Technicians (either employed or under contract)  in charge of park maintenance,  beautification, inventory of materials and other tools and equipment

The main function of the SBU is to sell and collect.(not to administer or watch things happen) The staff has a pananagutan (RESPONSIBILITY  towards these two outcomes

Chief Marketing Officer

Over all in charge of achievement of sales and collection for the SBU and general supervision of the SBU

 Outcome           Output              Task                       Responsibilty

  Sales               Sales Report                                   Sales force

                         SEAD

                         Sales Meeting                                 Office Staff

                         Prospect

                         Docs delivery                                 Park beautfication and 

                         Memorable int                                maintenance

                          Reports                                        Ads and promo

                                                                             Vehicles and FFE upkeep

                                                                              Park Security

                                                                             Income and expenses

                                                                            Employee welfare

Transportation Specialist

Assists CMO and CSS I sell and market the products;  assist in  efficient logistics ie cost efficient movement of goods and personnel; in charge of all rolling stock at the SBU

                     Tripping                                        Vehicle appearance

                     Dent Report                                  Cost reduction of oil gas

                     Log book                                      Inventory of rolling stock   

                     TRT

                     Rolling stock TRM report

                     Dalaw paburol

CSS I  

In charge of the marketing and sales activities of the SBU and deposot cash custody function

 Sales                  DPMS                                            Prospecting

                  Sales agent recruitment report                  Dalaw paburol

                  Sales Training                                        Blog and FB posting

                    Promo items inventory                             Bank deposit and cash                                                                                        custody, bank                                                                                                 transactions

   CSS 2

In charge of interment and documents processing

 Excellent interment       IA                                         interment                               

                                    IF IA                                    Revolving Fund, If                                                                                             replenishment

                                  Obits tributes  FOFF                  Social media posting

                                                                               Docs processing and                                                                                        delivery       

SBU Financial Controller

In charge of all financial aspect of the sbu, record keeping, most of report submission

 Collection               CDB, CRB                                              AP, AR

  Cost reduction       Ledgers                                         Accounting records

                               Collection forfeiture letters             Financial reports: daily                                                                                            weekly, monthly

                                                                                 Passbook bank balances

                              Payments to govt agencies             Pouching

                             Inventories of FFE Materials              Payment of suppliers/                                                                                       govt agencies

                             Filing

                             Financial reports (Abstracts)

Garden Contractors/Technicians

Enchanting                  Areas swept mowed             Park cleanliness              

Customer experience   Clean toilets

through beaufiful            Area of grass nursery         Park beautification

Park appearance            # of plants at nursery

                                    Tools and equipment         Warehosuse

                                        inventory

                                                                           Tools and material

                                                                                  inventory

<Helen we missed doing a pe form for GT .  Make one Make the tasks portion too.  Give numbers to the output for Performance Evaluaiton>

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup

Majorem Lending Admininistrative Plan

To   HR

Thru:   GM Madel

cc:  Holy Gardens Community Blog

We need to hire the staff for Majorem ASAP.  These are their job responsibilities.  We need at least 3 staff for MLII

Loan Assistant/In Charge  -   Processing of Loans, Release, Collection of Loans

Accounting Assistant  -   Loan Transactions, in charge of GL, CRB, CDB,  SL for loans

Accounting Assistant Funds:    

      1.  PC

      2.  Vat

      3.  ME

      4.  CAPF and  PIS funds

The bank balances of SBU are over stated since they have not remitted the funds for deposit to Majorem Lending.  The hiring needs to be accomplished ASAP to determine, separate funds and also to determine we make money or not.

Loan Assistant  in charge

     Outcome         Outputs                                         Responsibility

     Loan Release    Loan Application                        Loan Receipt and evaluaiton                                                                                                                                                                                                                          Loan Approval and release

     

       Loan Collection                                                     Loan folders custody                                       

    Bank balance                                                            Report on  Loans

                                                                                      Rate Setting

Accounting Assistant   Loans                                    

                                                                                      Ageing of loans

                              Loan Ledgers                                 Loan Balances

                              Collection letters                           Dual control of securities    

Accounting Assistant  Funds

                            Ledger of funds                               Accounting for funds

                            Releases of funds IF esp               Computation of posting                                                                                               

                                                                                   Regular balancing of fund

                                                                                    balances

                                                                                   PN receipts, interest                                                                            interest

                              payments/ accruals

                              Demand letters

The tasks have to made and defined by next week  ATTENTION HELEN

Jorge  U. Saguinsin

Admin Plan (job descriptions, objectives, tasks and responsibilities of 3ffb staff)

TO    : 3ffb staff

Thru :   GM Madel

Objectives:

1. To achieve sales and collection targets (to ensure financial viability of 3ffb and SBU

2. To clarify tasks and objectives of jobs;

3. To complete the number of staff at 3ffb and ensure completion of all jobs and tasks

4. To underscore the importance of having revenues due to added personnel cost

Background:

1.  We have not achieved sales and collection target h2 of 2015;  our sales and collection performance for 2016 H1 has been an underperformance. Only June showed promising results

    This stems from:

     1.  Non delivery of documents despite efforts in 2014 to streamline this with simplified documents and portal

     2.  Lack of staff at the SBU

     3.  Non development or slow development of SBUs, beautification projects not being done or completed

     4.  Collection efforts are spotty, ledgers not up to date, ageing not up to date, as well as forfeiture

     5. 3ffb new staff do not understand what they are doing, pretend to know that they know, or say the wrong things to sbu.

     6.  Two previous new hires were unfit and have to be let go.

     7.  We do not yet have Majorem staff which even govt agencies questioned.  This is for more than a year and a half

What:

To let the 3ffb new staff, Marjorie and Rizza understand their jobs and where they are now.

BPI is an organization to plan, do check and act on corporate plan of sbus

It has parallel functions in SBU (matrix management):

IT IS MANDATED TO:

    1. Assist SBU attain their sales and collection objectives

    2. Pursue growth strategies and the vision

Complete plantilla would include:

     HR and Admin Assistant (officer)   (1)

     General Accounting (Assistant/officer)  (1)

         AP Assistant   (1)

         AR Assistant    (1)

         Treasury Assistant  (1)

Audit Assitant        (1)

Operations/interment Assistant  (1)

Marketing Coordinator/Sales Admin  (1)

TOTAL                                            8

As of now we only have 4.  only 50% filled up.  More recruitment and training needed.  We need additional source of funds to complete this

   Finance and accounting

          journals

          cash receipt book

          disbursements

          collection

          compliance with govt regulations:   SSS, BIR, Philphealth, HDMF

         accountable forms

         purchasing

         inventories :  materials, plots for sale  (actual and reports)

         sales report

         Financial Reports:

            PNL

            Cash Flow

            Balanced Statement of Condition

            Audited

HR:

         recruitment

         training

         salary and benefits  (leaves sl and vl, allowances)

         SSS, HDMF, Philhealth remittances, benefits

         performance evaluation, promotion, salary increases

         CCD

         communications

          Reports to govt agencies:   HDMF, Philhealth, SSS, and BIR

Sales Admin

         CRM -  Customer Data Base

          Repeat Sales

          Documents:   PPA and CO DOS typing, signing list and filing (archiving)

          Master list of plots (updated)

          SEAD of Sellers and organizational charts

         Commission payment of agents

 Operations

        TPM of vehicles

        Monthly Dent report

        Maintenance of equipment

        Inventory of equipment

        Training and monitoring of GT and TS activities

        Park beautification

Outcome/outputs, tasks and responsibilities of new trainees

Being responsible and accountable

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"



Recently I encountered a staff who, by all account was responsible for the current challenges.  When asked, he seemed indifferent and detached from reality. He does not understand why there is a problem.   He said he was just waiting for further instructions and yet was very aggressive in doing things beyond his jd and mission.  Many had lost their jobs and are likely to do so again and yet he is unstoppable and unrepentant.

I am rather appalled by the lack of responsibility that the actions of the actor invited the business disaster.  One day, he will not know what hit him

I read in self dev:   "If you keep on passing the buck to others, your will suffer a lot.  I hope they do not.  Kaawa awa naman

It is all about responsibility

TO      : All

Background:   We see a lot of griping even at the middle or high level of management being given 5 figure salaries whose mindset are small and lack greatness in their behavior.  They are still in the blame game area.  They could never be wrong or have a problem

Having a job is not about perks or privilege; it is about RESPONSIBILITY.

It is about being engaged present in the situation and problem and OWNING THE DECISION AND THE PROBLEMS IN THE BUSINESS.

When we are given the responsibility to handle a project or the task, we own the success or failure of the task.  We can not point to others as the cause of the problems;  they can be, but  at the end of the day, when we have the leadership and great attitude, we know that the buck stops at our table.  No one no one else can take responsibility for the delay or the mistake. 

When we point to other persons as the cause of the problem, only one of the fingers point to the other person, but 3 other point to us.

Stop blaming others for your shortcoming.  Own the responsibility.  It is the only way to go and to mature

 

We all have the opportunity to be great and responsible.