Communications Center for Holy Gardens: review

Showing posts with label review. Show all posts

October 10, 2016

Review and re orientation for CMOs and heads

TO : The CMOs and in charge of sbus

Subject: Review of responsibility accountability skills

The recent very low and shameful sales performance for the Q3 and the shabby exam performance for the exam given lately makes this office wonder if:

1. May tumititimo pag may conference;

2. Whether the people installed have the heart and passion for their work;

3. Whether they possess the right attitude and skills for their jobs:

MAKE YOURSELF AVAILABLE THIS MORNING FOR ONE ON ONE CONVERSATION WITH THE UNDERSIGNED FOR THE FOLLOWING:

1 ATTITUDE:

1. Responsibility Pananagutan

2. Accountability

3. Dependability - Maasahan ba

4. Being action oriented, rather than being problem oriented (passing the buck to the third floor), watching things happen etc

2. COMMUNICATION

1. On cellphones

1. Sun or globe numbers of recruit

2. Use of corporate cellphone

1. When on leave or leaving the office

2. Answering the phone on third ring

3. Handling missed call

4. Request for call back

5. When in front of the customer - how to

6. ID for text reports

3. Blog positng or reporting on the ff:

1. Interment

2. Obits (griefshare) when - standards

3. Kaizen report "

4. Best pictures '

5. Reading communications blog - making comments

4. Emails:

1. Reading emails

2. Responding to emails basic: acknowledging

5. Reporting

1. Importance

2. What gets reported gets done

3. Deadlines - strict compliance

4. Soft copy and hard copy

5. Weekly, daily and hourly during red alert day

3. SKILLS

1. Leadership

2. Management - PLOCC SEAR, PDCA

Operations interment, park beautification, Kaizen, inventory

warehouse, repairs, TPM, quality; 5s

HR - hiring Performance Evaluaiton

Financials -

Purchasing

Security

Treasury

Abstract

3. Projects

Planning

Implementation

4. Sales

Targets

Sales agents:

Recruitment

Commission

Rewards

Sales meeting

Jorge U. Saguinsin

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Please view the following sites to be updated on latest trend on memorialization and for shared learning

Holy Gardens Memorial Crypts (Body, Ash, Bone)

Memorial Marketing and Management

Holy Gardens Chapel and Memorial Service

Landscaping ideas

FB Pages Holy Gardeners

CONFIDENTIALITY NOTICE/disclaimer: The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC: Read, Respond, Understand, Reflect, Apply and Check

BIDDA: BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup

September 28, 2016

Review of Basics: 5s

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"

5s basics from Prof Jorge Entrep

5S: A Workplace Organization Method from Nanette Bajador

Just making sure na natatandaan at isinasagawa

May 18, 2016

Review of MC at 3ffb and the entire Holy Gardens Group

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"

Rizal Philippines,
May 18, 2016

All SBUs and Offices are enjoined to review and RRURAC the following Memorandum Circulars;

Memorandum Circular

1. Mistakes on CV Preparation and Processing

2. Memorandum Circular 2001-01-02 SBU Revolving fund

3. Memorandum Circular 2011-03 Cash Count Report

4. Memorandum Circular 2010 - 05 Procedures for Cash Advance

5. Memorandum Circular 2010 - 06 Purchasing Process Policy

Reported by: Myron Sumaya

1.Memorandum Circular 2010- 03 Internal Control Procedures

2 Memorandum Circular 2010-09 Treasury and Cash Management

Reported by: Marecho Conde

1. Memorandum Circular 2011 -02 Discount Policy

2. Memorandum Circular 2010- 04 Record Management System

3. Memorandum Circular 2010-01 Customer Service Excellence Service Delivery

Repoted by: Mercy Villaraza

1. Memorandum Circular 2011-01 Self Mastery

2. Memorandum Circular 2010-02 Security Standard

3. Amendment to Memorandum Circular 2010 -08 Inventory System and Management

4. Memorandum Circular Last Day of the Month is Red Alert Day

5. Memorandum Circular 2010- 12 New Idea Innovation

April 03, 2015

Review of Leadership Marketing and Management Principles

Memorandum:

TO : CC, MLM, AB

Subject: Conversations by Leaders on Marketing, Management and

Leadership

We are to hold a two day conference on ___________________at ____________among the 3 of you

Objectives:

1. To increase productivity and efficiency of heads

2. To increase capacitation of leaders to:

1. To recruit and train subordinates

2. To beautify park

3. Surprise and delight with better CS

4. To increase sales

3. To develop high caliber managers/leaders

DAY 1

1. Attitude is everything

PIC

Seize the day

The secret

Positive Mental Attitude

You are born champion

Love what you do and do what you love - Passion

Life of Steve Jobs

2. Integrity

Honesty

Keeping your word

On being faithful

Jesus Heals the Roman Soldiers servant

Sino ako

3. Power point on Self Development (personal mastery)

It is insanity to do same things and expect different results - January 18, 2007 memo

Learning to Do - Execution

Three fold duties

Tools used before doing

Tools used while doing

Tools used after doing

Learning to think

4. Goal Setting

5. Time management

Prioritization

Tools:

planner

white board/post it

cell phone/android

Logic

Facts not data

Day 2:

1. Our new products and services:

CMS

iMP

Packages

2. Infrastructures:

1. Abstracts:

1. Memorial Park

2. iMP and Packages

Packages:

At Need

Pre Need

3. CMS

4 Interment

2. Forms

1. PPA

2. Addendum

3. Reports

4. ID and Certificate of Ownership and Full Payment with Deed of Sale at the back

CORPORATE PLAN (please obtain a copy for the sbu

Review of Strategies

1. Sales and cash flow targets

Plots

CMS

Plans - iMP packages

Chart of Accounts/Accounting Entries

2. Marketing plan

Product

Price

Promo

Ad making

Brochures

Blogs, twitter, FB other social media

Placement

1. Recruitment

2. Training

Recruit for the day and train for the week

3. Incentives

CONDUCTING A SALES MEETING

3. CAP EX

1. Developments:

Roads/walls

Irrigation

Chapel

Electrical

Wifi

4. Innovation

Interment service: motif, music,flowers, ceremonies, priests

Funeral service:

1. Mercy and compassion

2. Package for the indigent

Murang BC

Free infant burial

3. QR codes/wifi

4. One stop shop

5 Themes for FS/CMS

5. Brochures

3. How do they come together:

To sell memorial plots you need

Interment service; to sell interment service

You need chapel memorial service

You can only sell memorial service if you have funeral service

You can have easy CMS if you have memorial plan.

PRE NEED PREPAID PLANS PUSH THESE PRODUCTS

Advantages.

4. Finance

Cost reduction

Treasury management

Collection

Bank balance

Abstract

Inventories:

FFE

Plots

Materials

5. Operations:

1. Quality

2. 5s

3. TPM

4. Six Sigma

5. Timwood

6. TRT/logbook

7. Maintenance logbook

8. Security (locks and security guards)

9. Landscaping

10 Irrigation

11. Warehousing

12. Work scheduling

13. Projects:

Vertical gardens

Tree planting cum name for the dead

Herbal gardens

Waterfalls

Fountains

Zen gardens (see JorgeusLandscape

FB Page Jorgeus Landscape

reference: Holy Gardens Community

6. HR:

1. Recruitment

2. Interviewing/requirements

3. Training/exams/certificate of training

4. Wage and salaries administration

5. Benefits: leaves, OT, Pag IBIG Philhealth

6. Performance evaluation

7. CCD

Format:

1. Shared discussion/panel discussion by participants. Meaning they have to research and present

2. Role playing workshops

Jorge

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Please view the following sites of Holy Gardens group and share

Holy Gardens Memorial Plan (proposed)

Holy Gardens Memorial Packages

Holy Gardens Memorial Plots

Holy Gardens Chapel and Memorial Services

RRURAC: Read, Respond, Understand, Reflect, Apply and Check

BIDDA: BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup

November 28, 2014

Our CSS conference and team building

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"

Rizal Philippines | November 28, 2014

We are currently holding a conference and teambuilding with CSS of the SBUs for two days - November 27 to 28, 2014. We had the review of the following:

1. Business and customer
2. Customer service excellence
3. Bouquet of customer service
4 Communications
5. Performance evaluation
6. Teambuilding
7. New PPA
8. Posting at blog and social media

The attendees are:

1. Ms. Cynthia Cartago
2. Aisle of La Union
3. Sheryll of Oton
4. Erika of Holy Gardens Greenhills
5. Angelica of Holy Gardens Pangasinan

Aisle Artajos presenting

Sheryl presenting

CSS listening to Van presentation

Q2 conference of CMOs April 23 -24, 2014

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"

We had the 2nd quarter conference of SBUs of Holy Gardens Memorial Park today at 3ffb and we had the theme: "IMPROVING MANAGERIAL PERFORMANCE"

First to arrive were Brenn and RCC of north, followed by Cynthia and Erika of HGGMP and latest by Mildred of Calapan who arrived at 8:30

We had the song "Pananagutan" and "Wind Beneath my Wings" as opening event.

Then we had the review of products: BVO, HGMP, CAPF. We had Q and A and making reflections. We did review of the handbook. It was noted with great concern that somebody from 3ffb did not obey the instruction for him to conduct a lecture. We did away with the usual lavish lunch and had Mang Inasal at lunch and Chowking in the evening. For snacks in the afternoon, we had halohalo

I found out that we had difficulty in product knowledge and mastery

The 6 are billeted at Villa Jhoana resort (P5t per night with free use of pool) We had dinner and later some discussion on:

1. Current positioning of Holy Gardens;

2. Future of BVO and Holy Gardens Memorial Package.

3. MLII retail loan by Isha

4. Completion of the marketing plan for Q2.

Tomorrow we go to Wawa for Zipline and I will do a lecture on Management

Certificates will be issued only for those who complete writing the reflections

Erika of Calamba reciting

BGG explaining (ABEing)

A trainee pinches in for an officer who did not comply

Having Chowking dinner at Aqua bar

Laser lights at Aqua bar

More conversations near the aquarium

Posing by the stair

January 07, 2014

More on Wix and Weebly web making

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