Additional list of innovation for interment - reference for promotion of CSS

To   :  Daryll

Thru:   Grace

cc:     Joan 

Date:   Oct 1, 2018

This ppt shall be the basis for judging the adoption by CSS of innovation, as basis for instant promotion

Hence it must incorporate the minimum innovation required on page 23 of the CSS Conference Agenda:

1.  Dalaw paburol resumption

        2.  40 days;

        3.  New pictures (using sepia and charcoal

             style)

        4.  New tarpaulin announcement:  multi

             picture

        5.  More prospecting from # 1 and # 2

        6.   Can we resume having markers completed

              on interment date

     7.  Pagandahan ng tribute  ---> may pakontest at may prize

        8.  Grief counselling;  spiritual director

On Fri, Sep 28, 2018 at 5:37 PM HolyGardens LaUnion <hglaunion@gmail.com> wrote:

Miss Joan,

Please see the attached file.

Thanks!

Bien

HGLUMP

--

Meeting with CSS and GT

Am following up on  a separate cover.

We will be swamped  by the orientation by September 10 if this is not ready yet.  It has been two weeks since

this was sent.

Who are participating in next weeks orientation.  Who will do the orientation

KINDLY RESPOND TO THIS EMAIL.

On Tue, Aug 21, 2018 at 5:08 PM Jorge Saguinsin <holygardens.groupnew@gmail.com> wrote:

TO    :  Hr

Thru:    Madel

Subject:  CSS conference

              GT conference

Your office is to organize two days conference by September for each of the two groups:

          CSS

          Coverage

          1.  Maintenance of standards and processes

               1.  PPA and other documentation ARU

                    Special transactions

               2.  Interment standards:

                   1.  Checklist

                   2.  Customer delight (surprise and delight)

               3.  Equipment upgrade:

                   1.  Carpet

                   2.  Lowering device

                   3.  AV

                   4.  Towhooks for karuwahe

             3.  Innovation:

                 1.  Tribute  compliance outsourcing, use of QR code

                         Contest for best tribute

                          Allowance for tributes:  de luxe

                          

                 2.  Memory board (use of other formats of picture:

                       1. Sepia

                       2.  Black and white

                       3.  Charcoal

                 3.  40 days (as emailed earlier) and dalaw paburol

                 4.  Music (suggestions)

                 5.  Program 

                 6. Motif  (suggestions)  (Bien)

         4.   Transactions with 3f: (joint meeting)

               1. Update of posting at:

                   Kaizen

                   Best picture

                   TRT

                   Obits

                   Tribute

                   Birthdays and death anniversay

             2.  Undelivered documents and solution to problems

             3.  IF replenishment and other reimbursement

             4. PO

    4.  For CMCS:

        Unli budget say up to 5k revolving fund up to max of P2K/per

        1.  Upgrade of at least P50k

        2.  Pag 200k sagad 5k pakain:  chowking Jollibee

            up to 3K representation

    5.  Pagbebenta ng Destiny:

        Lahat white rose para madaling tandaan.  Then upgrde na lang kung at need.   Maximum budget natin sa upgrade 5% sa office staff:

CSS at embalmer:   70:30

GT conference

             1.  Basic of cleanliness:

                      5s, claygo

                      quality

                     problem solving

                    tools

                    efficiency

                     wastage:  TIMWOOD

                       other wastage:  smoking, not following instruction

                                               poor attitude

              2.  Landscaping and horticulture:

                  1.  nursery

                      planting materials

                      grass

                 2.  plant propagation

                 3.  organic fertilizer, organic insecticide

                 4.   style in landscaping

           3.  special projects

                1.  shades for parking plots

                2.  paving blocks

                3.  vertical gardens

                4.  lighting

       For Madel:   Led in front

                          Led inside the chapel 

                          Redecor ceiling lighting at chapels and walls

                          Refurbishment of chapel cr to be world class

                         Water supply

:

--

PAGSASANAY SA TAGUMPAY (Training for Success)

YOU MUST ACKNOWLEDGE RESPOND TO THIS EMAIL...

COMMUNICATIONS PERFORMANCE IMPACTS  THE PE    (which is basis for promotions)

SETTING THE STANDARDS IN INTERMENT SERVICE

Innovation creates more wealth and more customers

  Jorge U. Saguinsin

  Be a BIDDA now

  RRURAC   (Read, Reflect, Understand, Realize Act, Check)

   YOUR OFFICES ARE OBLIGED ORDERED TO UPDATE  THEIR POSTS AT

    THE FOLLOWING SITES: (they have been placed here for your easy reference)

   

   Free Obituaries for Friends of Holy Gardens

   Free Obits for Holy Gardens Customers

   Archives for Holy Gardens Tributes

   Birthdate and death date anniversaries of dearly departed

   Holy Gardens Rewards

   Patsikot/SUV Promo

Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential.    Its contents and attachment  may not be copied nor forwarded to parties other than the ones intended to,  nor can the contents be used other than the original intent  You are advised to delete the message you received if in case it may have been wrongly sent to your good office

--

PAGSASANAY SA TAGUMPAY (Training for Success)

YOU MUST ACKNOWLEDGE RESPOND TO THIS EMAIL...

COMMUNICATIONS PERFORMANCE IMPACTS  THE PE    (which is basis for promotions)

SETTING THE STANDARDS IN INTERMENT SERVICE

Innovation creates more wealth and more customers

  Jorge U. Saguinsin

  Be a BIDDA now

  RRURAC   (Read, Reflect, Understand, Realize Act, Check)

   YOUR OFFICES ARE OBLIGED ORDERED TO UPDATE  THEIR POSTS AT

    THE FOLLOWING SITES: (they have been placed here for your easy reference)

   

   Free Obituaries for Friends of Holy Gardens

   Free Obits for Holy Gardens Customers

   Archives for Holy Gardens Tributes

   Birthdate and death date anniversaries of dearly departed

   Holy Gardens Rewards

   Patsikot/SUV Promo

Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential.    Its contents and attachment  may not be copied nor forwarded to parties other than the ones intended to,  nor can the contents be used other than the original intent  You are advised to delete the message you received if in case it may have been wrongly sent to your good office

Meeting with CSS and GT in September

TO    :  Hr

Thru:    Madel

Date:   August 22, 2018

Subject:  CSS conference

              GT conference

Your office is to organize two days conference by September for each of the two groups:

          CSS

          Coverage

          1.  Maintenance of standards and processes

               1.  PPA and other documentation ARU

                    Special transactions

               2.  Interment standards:

                   1.  Checklist

                   2.  Customer delight (surprise and delight)

               3.  Equipment upgrade:

                   1.  Carpet

                   2.  Lowering device

                   3.  AV

                   4.  Towhooks for karuwahe

             3.  Innovation:

                 1.  Tribute  compliance outsourcing, use of QR code

                         Contest for best tribute

                          Allowance for tributes:  de luxe

                          

                 2.  Memory board (use of other formats of picture):

                                                     Memory Board as charcoal portrait

                       1. Sepia

                       2.  Black and white

                       3.  Charcoal

                                                 New style in interment announcement mas pinaganda:
                                                       snippets of other pictures of the deceased;
                                                        WE CAN DO THIS FOR THE OBITS TOO

                 3.  40 days (as emailed earlier) and dalaw paburol

                 4.  Music (suggestions)

                 5.  Program 

                 6. Motif  (suggestions)  (Bien)

                     Other promo items

                                                 Tissue paper with branding

         4.   Transactions with 3f: (joint meeting)

               1. Update of posting at:

                   Kaizen

                   Best picture

                   TRT

                   Obits

                   Tribute

                   Birthdays and death anniversay

             2.  Undelivered documents and solution to problems

             3.  IF replenishment and other reimbursement

             4. PO

    4.  For CMCS:

        Unli budget say up to 5k revolving fund up to max of P2K/per

        1.  Upgrade of at least P50k

        2.  Pag 200k sagad 5k pakain:  chowking Jollibee

            up to 3K representation

    5.  Pagbebenta ng Destiny:

        Lahat white rose para madaling tandaan.  Then upgrade na lang kung at need.   Maximum budget natin sa upgrade 5% sa office staff:

CSS at embalmer:   70:30

Agenda for Goal Setting, SWOT, Strategy Planning for CMOs and heads for mid December 2016

Agenda for CMOs for scheduled meeting this coming December: 2016

Re Goal Setting, Strategy, Corporate Planning review of basics and problem solving

1.   Goal Setting

      Targets:   

      Over all sales;    Plots, PIS, PMS number amount

      NCR targets

     Incentives -  are they motivating

    SWOT analysis:  

          Strategy

          Action Plan:

               Who, When,    How  Much (budget)   Timeline        Outputs

2.    Functional Areas needing attention

  Mentioned all ready in the goal setting

      Finance:        collection of PPA, TS,   The revolving fund, revolving fund replenishment:

                           COM, TS its effect on delay to collector,  effect on NCR

                          CV processing,   requirements:        IA check list;   OR AR by recipinets

                          Observance of MC:   finance, payment of suppliers inventory etc.

     Marketing:

      Customer service:      pasnax sa office, tripping,;  condition of vehicle at                                                    tripping,, daily cr clean liness,  air freshener

       Interment service complete:   obit, tribute, memory boa memory display, memory board,  funeral             pack, smoke and  bubble machine;    tarp:  announcement and  appreciation, motif, safety                     features for lowering device, maintenance of lowering device

       Discount if cms and is are with us (savings on funeral       tarps, memory board and display

Sales management:        recruitment, recruitment incentive sales incentives, (new)  motivation

                                      Proposed new sales incentives for sellers

                                                       

  Operations:         

                  Quality        interment, docs, 5s at office, plaisir at toilets   Dirty Cr

                  TPM  -   change oil, tpm card of FFE, inventory, dent report

                  Efficiency:   equipping the worker to be more efficient;   how to work smarter, faster

                                     better

                  Cloud for sales management, single entry transactions,   wifi, internet, CCTV for                       added security  

Use of Cloud in record keeping and sales force management

HR:             Recruitment -  continuous hiring of quality staff, emphasize our better than the                           regional salaries, and additional allowances, and incentive mechanics

                  Training -  intensive orientation, one month OJT, and giving tests and revalida,

                                  culling those who lack passion and desire immature, and who cant pass                                                 the exam  must be culledmaking staff goal oriented.  For example in the PE or                                       with office order

                                  the NCR targets for say plots, pis and PMS can be divided among 2                                                    CSS, a third one must be hired with the volume justifying the salary

                                  Goal setting and incentives   Goal Setting and Incentives for SBUs

Management review:

              1.  Entrepreneurship  Entrepreneurial Management by Prof Jorge at Slideshare

              2.  PDCA

             3.  PLOCC Sear   Find PLOCC Sear and PDCA here

             4.  Principles of Management by Henry Fayol    Henry Fayols 14 Principles of Management

             5. Line vs staff management

             6  Matrix    Matrix Organization ( you need not be confused) but you do when you submit your reports on time to the 3ffb staff who requested this.

  

             7  How to organize (functional, by product, by geography)

Leadership:    (ateneoleadership.blogspot.com)

             So do you want to be a great leader- these are the readings that will make you one

            1.  Penguin leadership

            2.  Ignatian leadership  heroic leadership:   4 pillars  Ignatian Leadership by Chris Lowney
                 ingenuity, heroism - be more (be more)  self awareness, love

            3.  Powers of leader

            4.  Leadership from within  

            5.  Mastery of self:     7 mastery     Personal Mastery from Prof Jorge

            6.  Effective execution   KISFREK   Strategic Execution

            7.  Office etiquette

            8.  Communications

Right attitude

            1.  Peter Senge

            2.  Mulat Isip

            3. Attitude is everything

            4. Why are vision mission important

Problems solving techniques:

            1.  KT

            2.  CE, Fishbone diagram

            3.  80:20, Pareto Principles

            4.  Solving our own problems

New:

1.    PMS and PIS selling  

2.    Outright for PMS and PIS  Special sale of PMS and PIS by Panga

3.  Incentive based on NCR           SBU achievement award based on NCR  

4.   8 products of PMS:and type of caskets:

      Zinnia, Daffodil, White Rose, Gladioli, Cattleya, Peace Lily Carnation, Chrysanthemum

      Product features              Updated Product Plan for PMS 3 tiers      

5.  Insurance features   FAQ       Group Life Insurance by MB Life for Destiny Memorial Plans

6.  PPA and Addendum

7.  Mortuary Agreements    Closing Mortuary Agreements In Oton, La Union, Calapan

(It is expected that these are read for mastery of products)

      

            

First Quarter Accountability Report by Chiefs and Acting Chief

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"

Rizal Philippines
April 14, 2016

                      Myron, Mildred, Lennie, Helen and JUS

We had a two day conference with chiefs of SBUs:   Panga and La Union yesterday, April 13, 2016 and today, April 14, 2016, with Calamba and Calapan.  Main topics were:

1.  1st Quarter sales and collection  performance: resolution

2.   Reports:   text and email reports

3.  Interment procedures compliance

Yesterday's Pictures

             JUS Abe to chiefs and CSS  of Panga and LUMP

              Helen Naval, CSS Mariel, Rocel Ac and Roshelle

Presentation of the 4 groups of projects for the National Contest for GT/GC on Park Beautification

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"


Rizal Philippines
February 12, 2016.

                          La Union Presentation was at par

We had the presentations this morning for the project that will be included in the contest for 2016 National Contest for Park Beautification.  We all ready invested a lot for this conference :   on the travel, food, accommodations, ppt presentation and materials, great deal of planning to make sure this is going to be success;

We drew lots for the presentation: and the order of presentation were

1.  HAMP
2.  Calapan
3.  Oton
4.  Calamba
4.  La Union
5.  Pangasinan

Those who had acceptable presentations:

1.  Morong
2.  La Union
3.  Pangasinan;

those not mentioned must level up.   The lantern building from recycled materials were notably absent.

Requirements/reminders on what the plans must contain (to be sent hard copy to 3f on hard copy)

Our activities with Ms. Rocel and AC Barlaan regarding Cremation

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"

Rizal Philippines
January 30, 2016

The two guest who were invited for the cremation marketing plan presentation workshop:   Ms. Rocel Carino of Holy Gardens La Union, and Ms. Armida Christine Barlaan arrived early (past six only) although they did not comply with the procedure on texting whereabouts as they travel.

We discussed the following:

1. Communication. The community blog has been renamed Holy Gardens communication to be more specific that it is for communication.

Communications

  Communication involves :  FAR.

  Focus

  Attention

  Reverence

Those who do not read the blogs, answer email and texts would be severely affected by this on their PE and therefore salary increases and availment of allowances

2.  Being enthusiastic;  loving what you do.  God is in you.  En theos

Ito ang Araw (from the community blog)

Ito ang araw from You Tube


3.  Links to cremation and other burial practices

Reports on Cremation

Weird burial practices

Other links to cremation

Dying Love to Know

   Since 1883 the Roman Catholic Church banned cremation as a reaction to moves by rival religion to fight the RCC. In 1966, the ban was relaxed and incorporated in an edict of the Canon Law in l983

   There is an increasing popularity of cremation as an accepted burial practice because:

    1. Scarcity of land burial grounds; hence are more expensive

    2.  High cost of transporting cadaver from place to place.   Many people are mobile and sometimes they die far away from relatives or place where they want to be buried.   Transporting cadaver cost as much as $5,000 by plane.  So they have bodies cremated and ash remains sent home.  Much cheaper

   3.  High cost of traditional burial.   A direct cremation would cost only about P20,000 vs traditional burial of P100,000 that would involve memorial plots, service and casket

4   Helping people what get what they want

Zig Ziglar

What is marketing?  (Forgotten na ata)
Marketing is satisfying customer needs and wants,   better than competitors at a profit

The important elements there are:

1. wants and needs  (the following slideshare explains the distinction)

2.  customers

3.  competition

4.  at a profit  (hence a MP must have P and L and cash flow statement

Entrepreneurial Marketing

Entrepreneurial Management

5.  Building/benchmarking ossuary

    After building crematorium, we need ossuary just like this one   in Pasig

National Conference on Corporate Planning

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"

Rizal Philippines
January 10, 2016

There was no 2016 corporate plan.  Hence the top management called for a bottoms up corporate plan today.  Those who came were:

Roshelle Cashillan de Guzman for Pangasinan
AC for Holy Gardens Oton
Mildred Marasigan for Holy Gardens Calapan
RCC for Holy Gardens La Union
Lennie Baylon for Holy Gardens Greenhills

Photos of conference of CMOs on: iMS, CMS, abstract, and Chart of Accounts

​

TO    :      CC

                BGG
                DDP

                July Ann Raagas

1.  :  As required in your travel notice (did you file?) you are to SUBMIT A REPORT  on the topics discussed as soon as possible:

        1.  iMP

        2.  CMS

        3.  Chart of Accounts

        4. New abstract system

​

Jorge  S

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Please reply.    CCD 2.27

Our CSS conference and team building

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"

Rizal Philippines  | November 28, 2014

We are currently holding a conference and teambuilding with CSS of the SBUs for two days - November 27 to 28, 2014.  We had the review of the following:

1.  Business and customer
2.  Customer service excellence
3.  Bouquet of customer service
4  Communications
5.  Performance evaluation
6.  Teambuilding
7.  New PPA
8.  Posting at blog and social media

The attendees are:

1.  Ms. Cynthia Cartago
2.  Aisle of La Union
3.  Sheryll of Oton
4.  Erika of Holy Gardens Greenhills
5.  Angelica of Holy Gardens Pangasinan

                        Aisle Artajos presenting

 x

                         Sheryl presenting

                          CSS listening to Van presentation

Lunch at Balaw balaw

BE a BIDDA: "BELIEVE, INSPIRE, DREAM, DO ACHIEVE"

Angono, Rizal   Philippines   |  March 13, 2014

                               3ffb, SBU staff with SMD and Mam ERS

The BIDDAs after the AM session had lunch at Balaw balaw with Mam ERS.  We had deep fried dalag, nilasing na hipon, ensaladang mangga, balaw balaw, pansit, kare kare.  It was a sumptous meal and we had to pay more, because of the bottled mineral water whcih we thought was free.

We spent about P2,561 for the meal (we exceeded the budget).  We proceeded to the Holy Gardens Angono to condole with the family of my in law who died in Germany.  It was an expensive affair.  We also used the opportunity to watch/benchmark chapel use.   

 x

 x

Learning from failure from Mark Hunter

"Pag gusto, may paraan; pag ayaw, maraming dahilan " BIDDA: " believe, inspire, dream, do, achieve"

 


Repost from Sales Hunter   December 19, 2013.

It is 5 days before Christmas.  Merry Christmas

You have to take failure positively.  Remove I from failure.  Your efforts failed but not you.  You must transform failure into success. It is how you rise from failure that counts not how you fell on your failure.

For you to try harder, you must be willing to take failures in stride.

But you must learn from your failure.  My fellow bikers often tell after they crashed:  I WILL NEVER CRASH THIS WAY AGAIN.

Have you read failing forward?  Failing forward by John Maxwell AudioBook