"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb
. An entity that creates customer
. An entity that creates value for customer
. COMPANY
l. Definition of a business
. An entity that creates customer
2. Three Cs affecting a business
. COMPETITION
. CUSTOMER
3. GOLDEN RULES OF CUSTOMER SERVICE
The customer is the boss;
The customer is the king
The customer is divine (kami-sama in Japan)
4 About the customer being right or wrong
Rule No. l. The customer is right
Rule No. 2. If the customer is wrong, remember rule No. 1.
5. Bad customer service video.
Rude Chinese vendors; even fighting tourists; what to avoid.
CUSTOMER SERVICE EXCELLENCE TRAINING
AMAZING JAPANESE CUSTOMER SERVICE
EXCEEDING CUSTOMER EXPECTATIONS
I watched "Customer Service Training" video and I applaud its clear presentation in which they showed the difference between poor and excellent customer service. I myself have experienced both and know how it feels to be delighted with excellent customer service and that is what I want to continuously offer to our customers.
ReplyDeletedhora
Marketing
As i watched the video I am proud to those people who value customer service because it show that they value the customers right and give the best services.
ReplyDeleteJuvelyn Baby Girl Bautista
Majorem
Customer service excellence explores a unique component that can be used to develop a successful customer service strategy. if it was executed properly, it will provide the customers with excellence service and a memorable experience during each customer interaction. I believe that Filipino's were not like the Chinese or the other. Filipino valued the customers and we are one of them. :)
ReplyDeleteElla PAterno
A/R Assist.