"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb
I am posting here a guide for Uniqcx. How do we start delivering unique customer service to customers?
l. Office
decorations
paintings/furniture/ lighting
toilets - natural toilets
2. Landscaping
planting materials: geometric designs, vertical gardens
3. Vehicles
5 senses (smell, food, upholstery, cleanliness) -
appearance, inside and out, AC, AV equipment
2. Intangibles
1. Customer service staff:
l. Personality
2. Customer touch points
1. Security guard encounter
2. answering: phones, sms emails, fb posts
I am posting here a guide for Uniqcx. How do we start delivering unique customer service to customers?
l. COMPONENTS OF UNIQUE CUSTOMER SERVICE
1. Cap ex/ tangibles
l. Office
decorations
paintings/furniture/ lighting
2. Landscaping
hardscape: road paving and design, statues, fountains, sculpture
planting materials: geometric designs, vertical gardens
flowering plants
3. Vehicles
5 senses (smell, food, upholstery, cleanliness) -
appearance, inside and out, AC, AV equipment
1. Customer service staff:
2. Attitude
3. Training
- politeness
- making amends
- conflict resolution
1. Security guard encounter
2. answering: phones, sms emails, fb posts
3. office/encounter closing/signingdocuments ma
4. accomplishing documents and delivery
5. accomplishing IA; explaining IA
6. visiting family of the deceased during the wake
7. interment
8. post interment;
9. Family visits the deceased
10. November 1
2. What are the things that you will do to deliver unique experience to customers?
1. Tangibles (pls see posts on toilets, vertical gardens etc) mad dogs, collections
2. Intangibles (pls posts on customer service excellence)
We will focus on these: Tangibles & intangibles as our guide to deliver the best customer service. And the end reward/bottom line of these things is more sales and collection. We will take note of the components of Uniqcsx. And we must learn to observe, explore and benchmark the beautiful and unique pictures that may be applicable in our site and office.
ReplyDeleteAll things are possible if we have passion, initiative, courage, determination and of course budget to carry out these things
Brenn Garcia
HGPMP
Customer pays our wages. That is why we should give them the best service that there is by focusing on the tangibles and intangibles aspects that would help deliver a unique experience to our valued customers. The ideas and pictures posted on this blog are unique pictures of offices, the landscaping, the toilets, the vehicles which we should benchmark in order to provide our customers the experience which they can remember as brand of the HGMP group. I offer my support towards funding the cap-ex. Hence, I demand the support and whole-hearted support of the SBU staff, the SFC's on collection, the ACMO, CSS and agents on sales, the transportation specialists on maintaining best vehicles and the garden technicians on beautifying the memorial park. Let us all start today to be better on our habits, improve our attitude and even our personality. Let us find ways to finance/fund the capital expenditures, make the available resources work and go hand in hand together to provide our customers a UNIQUE CUSTOMER SERVICE EXPERIENCE.
ReplyDeleteThanks!
hluc.
Customer is very important in our business, because without customers we cannot build our business. We will focus and think new ideas for Tangibles and intangibles aspects of being unique in giving customer service and excellent experience that they will always remember, this will serve as our free/bonus for our customers.
ReplyDeleteAll the resources are available, this will only can implement if will have passion, being creative also proactive to do this things. If we will provide our customers an Excellent and unique customer service, they will provide also us and buy our products and services.
Danica Grace M. Ordinario
HGCMP