PPA Provision No. V - Payments at the Principal Office

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb

DATE               :           JUNE 7, 2012

TO                   :           ALL SBU

FROM             :           HONEY LOU U. CASTILLO

SUBJECT         :           PAYMENTS AT THE PRINCIPAL OFFICE ONLY

OBJECTIVES:

            1. To emphasize the Payment Provision.

            2. To prevent losses.

3. To lessen the expenses for gasoline by 5%.

BACKGROUND:

Problems from former SBU staffs arises from the failure to deposit immediately the next banking day the amounts collected for the day. Malversation and embezzlement of funds took place so many times.  Level of arrearages increased due to the lack of proper work scheduling. HGMP staffs failed to emphasize the payment provisions on the PPA and customers failed to follow the standard procedures that installments due shall be paid at Holy Gardens Memorial Park at its principal office. Gasoline expenses also increases due improper method of collection.

WHAT TO DO NEXT:

1. Implement the provisions as indicated at the Pre-Need Purchase Agreement Provision No. V and memo on Payment Provision dated May 21, 2012 to mention:

“Installments due shall be paid at Holy Gardens Memorial Park’s principal office.”

2. Inform and emphasize the customers on the memo dated May 21, 2012 regarding the Penalty provisions (compounding).

3. Have the customers be informed and reminded of their monthly schedule and amount of monthly amortizations.

In this regard, the attached copy of signages will be post at the HGMP office to help the customers be aware of the payment procedure.

1. Payments to be made only at HGMP principal office.

2. Agents cannot collect, unless authorized.

3. Official receipts cannot be taken out of the office.

(Please see attached copy of signage.)

For compliance.

                                                                                    Noted by:

HONEY LOU U. CASTILLO                                        JORGE U. SAGUINSIN

ACFC                                                                         SMD