Minutes of the meeting with Sales Director at Jollibee Turbina on November 18, 2016
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Members Present: There were about 2 sales execs and 3 sales directors present. Ms. Manaig was not around due to the cirtical condition of her mother.
Agenda:
1. Product knowledge/learning
2. Customer service and relation with the staff at HGGMP
1. With regards to DFPI, more training and orientation is needed on the following items:
1. Terms and condition of PPA
2. Product knowledge: features and benefits per every service; brochure and pamphlet, FAQ would have to be made/produced
3. Insurance terms and condition/claims, eligible buyers, benefits
A 3 day training would have to be scheduled to cover the above 3 and as preparation for the IC exam if any
Customer service
The sales director inquired if the new staff are well versed in customer service and excellence as we have oriented them before. They cited several instances when voices were raised against them or the customers, wrong information (eg di puwede bone transfer for 60 days after purchase of plot), bawal umihi sellers
office CR. Or that they are merely agents without considering their rank as sales director or sales manager which they worked so hard to attain . RAngo na nga lang
Find out about office sales. Are there office sales or are the office staff smartly dumping them to their preferred sellers (The comptroller is notorious for this although a memo was issued to this effect all ready. Surely nothing will happen to her highness. Unstoppable
They recommended that the new staff: be retrained on customer service, good human relations, or sound management practices so that they stay motivated and keep strong bonds with the organization
There are former teachers, and retired departmental managers who understand management and decency which they say the newly appointed head does not seem to know nor understand.
There are former teachers, and retired departmental managers who understand management and decency which they say the newly appointed head does not seem to know nor understand.
They are also complaining about the:
1. Seasoned 3% for the sales director that have not been given for more than a year.
2. TA and TS that have not been paid.
3. Why is outright not permitted ? they can be well accounted for but auidt and cash control has to be strict
Jorge U. Saguinsin
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CONFIDENTIALITY NOTICE/disclaimer: The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.
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Knowledge is power and for your sales force, product knowledge can be the vehicle to increased sales. Wider understanding of a product enables a salesperson to use different techniques and methods of presenting a product to various types of customers. Stronger communication skills empower a salesperson to suitably adapt a sales presentation for greater impact.
ReplyDeleteMary Anne Escuadra
Accounting Assistant-MLII
In promoting a product/ service one of the factor to be a great salesman is to know your product/services very well because you can answer rapidly and promptly to the customer's queries about the product/services. It also a part of customer service having been answered all their questions completely so that the customers will encourage to buy.
ReplyDeleteMarjorie Miranda
Product knowledge is the most important tool for closing sales. It instills faith, trust, and respect in the customer, which creates a positive customer experience.Knowledgeable staff members are naturally enthusiastic and as humans we are more easily convinced by happiness and enthusiasm. Customers are happier to interact with staff that is passionate and eager to divulge details about the products or services and how these will benefit the business of the customer.
ReplyDeleteMarecho Conde
Product knowledge is the most important tool for closing sales. It instills faith, trust, and respect in the customer, which creates a positive customer experience.Knowledgeable staff members are naturally enthusiastic and as humans we are more easily convinced by happiness and enthusiasm. Customers are happier to interact with staff that is passionate and eager to divulge details about the products or services and how these will benefit the business of the customer.
ReplyDeleteMarecho Conde