Upholding our beliefs of customer service and learning

Minutes of the  meeting  with Sales Director at Jollibee Turbina on November 18, 2016

Members Present:   There were about 2 sales execs and 3 sales directors present.  Ms. Manaig was not around due to the cirtical condition of her mother.

Agenda:

1.  Product knowledge/learning

2. Customer service and relation with the staff at HGGMP

1.  With regards to DFPI, more training and orientation is needed on the following items:

      1.  Terms and condition of PPA

      2.  Product knowledge:  features and benefits per every service; brochure and pamphlet, FAQ would have to be made/produced

      3. Insurance terms and condition/claims, eligible buyers, benefits

A 3 day training would have to be scheduled to cover the above 3 and as preparation for the IC exam if any

Customer service

The sales director inquired if the new staff are well versed  in customer service and excellence as we have oriented them before.  They cited several instances when voices were raised against them or the customers, wrong information (eg di puwede bone transfer for 60 days after purchase of  plot), bawal umihi sellers 

office CR. Or that they are merely agents without considering their rank as sales director or sales manager which they worked so hard to attain .  RAngo na nga lang

Find out about office sales.  Are there office sales or are the office staff smartly dumping them to their preferred sellers (The comptroller is notorious for this although a memo was issued to this effect all ready. Surely nothing will happen to her highness. Unstoppable

They recommended that the new staff:  be retrained on customer service, good human relations, or sound management practices so that they stay motivated and keep strong bonds with the organization
There are former teachers, and retired departmental managers who understand management and decency which they say the newly appointed head does not seem to know nor understand.

They are also complaining about the:

1.  Seasoned 3% for the sales director that have not been given for more than a year.

2. TA and TS that have not been paid.   

3.  Why is outright not permitted ?  they can be well accounted for but auidt and cash control has to be strict

Jorge  U. Saguinsin

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Minutes of the Meeting with Sales Directors yesterday September 18, 2015

This office went to Calamba yesterday to meet with Mr. Roel Torres who works at Calamba City Hall, as Public Affairs Office.  I went to his office last Tuesday but because of miscommunication, despite the appointment at 10 am, I arrived at 1230.  I returned at 2:00 pm, but he was was not there again. However, he called me as I left the phone # and he said he all ready brought the requirements for the crematorium which was only a building permit.

After coming from Bayani Road appointment with Chairman Bartolome, I went ot Calamba City and I got a missed call from one of the Sales Directors who said that they are planning to meet with Madel/new head of HGGMP to tackle the unpaid commissions, and CS concern:

So we had the meeting:

1.  The unpaid commission of November  2014

    There was a pending commission of about P186t which was matched with unpaid ME from JV;  but as per Lennie and as per agent, the JV representative was telling the sales director, they have been paid.  As the pending commissions have been computed by a CPA it is up for the  JV representative that indeed they have been paid in the past.  (I will be requesting the CPA to submit to me the schedules and the monitoring

   This office has been disturbed by the comment of one one of the SD asking/questioning aloud as to why I am holding the commissions.  I SAID THERE IS NO COMMISSION/ME ON HAND TO WITHHOLD.