Minutes of the Meeting with Sales Directors yesterday September 18, 2015

This office went to Calamba yesterday to meet with Mr. Roel Torres who works at Calamba City Hall, as Public Affairs Office.  I went to his office last Tuesday but because of miscommunication, despite the appointment at 10 am, I arrived at 1230.  I returned at 2:00 pm, but he was was not there again. However, he called me as I left the phone # and he said he all ready brought the requirements for the crematorium which was only a building permit.

After coming from Bayani Road appointment with Chairman Bartolome, I went ot Calamba City and I got a missed call from one of the Sales Directors who said that they are planning to meet with Madel/new head of HGGMP to tackle the unpaid commissions, and CS concern:

So we had the meeting:

1.  The unpaid commission of November  2014

    There was a pending commission of about P186t which was matched with unpaid ME from JV;  but as per Lennie and as per agent, the JV representative was telling the sales director, they have been paid.  As the pending commissions have been computed by a CPA it is up for the  JV representative that indeed they have been paid in the past.  (I will be requesting the CPA to submit to me the schedules and the monitoring

   This office has been disturbed by the comment of one one of the SD asking/questioning aloud as to why I am holding the commissions.  I SAID THERE IS NO COMMISSION/ME ON HAND TO WITHHOLD.

Loving our Customers and Living our MVP

Constant & close communication. 5 disciplines: mental models, personal mastery, systemic thinking, shared vision, team learning.

GOAL   :  to deliver MVP to our customers.
                 MVP  -  "so lovingly remembered at Holy Gardens Memorial Park"
                               to remind, to immortalize the life of the person who passed away; to remind  al       
                               of the illustrious life of the deceased.

REALITIES:    1.  Undelivered/very delayed markers
                          2.  No grasses.
                          3.  No sympathy comments from the very sbu to the deceased at griefshare.
                          4.  The cmo does not know the details about the dead.

EXPLANATION:

>  WE LOVE WHAT WE DO AND WE DO WHAT WE LOVE

Ating alamin ang pinagkukunan ng ating ikinabubuhay at ating mahalin

Tratuhin natin ang mga namatayan bilang kamag anak at kaibigan (Customers for Life)

Huwag hintayin na maganap sa atin ang mga ginagawa natin sa customer ngayon.

Mga tanong:

l.  Gusto mo ba ginagawa natin na buwan na hindi nadedeliver ang marker kung ikaw ang customer?

2.  Natutupad ba natin ang belief na customer service sa mga kostumbre natin sa  LUMP, Calamba at Calapan?

3.  Natutupad ba natin ang MVP?

4.  Dahil dito naaabot kaya natin, kung bigo tayo sa MVP:

         l.  Sales,
         2.  Cash flow
         3.  Net Income

OPTIONS:

1.  Ipagpapatuloy natin ang dating gawi/kostumbre. hanggang maubusan ng pera kompanya.

2,  Babaguhin ang kostumbre at proceso:  maghihigpit; didisplinahin ang mga pabaya at hindi sumusunod.  Makiisa at susunod

3.  Magdadagdag ng innovation at pagbabago pa.  Hihigitan ang mga kalaban.  Laging getting better.  Mamahalin ang customer.  Itrain mabuti CSS;  kukuha ng mga CSS na may puso.

WTDN;

l.  Mga cluster head, marketing head; magbabantay at dedetalyahen ang interment.

2.  Ating alaming mabuti.

3.  Controlllers:  ENSURE THE MARKERS AT DAMO ARE DELIVERED ASAP.

4.  Admin:  reward the doers and punish the slackers
        

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Findings on My Visit Today to HGGMP - Inspection of Landscaping and Beautification

Constant & close communication. 5 disciplines: mental models, personal mastery, systemic thinking, shared vision, team learning.

TO        :     Hggmp Staff

THRU   :     CS/ES

DATE   :     9.28.2011

SUBJECT  :STEEP LEARNING CURVE IN OBEDIENCE AND LANDSCAPING

There is so much still to be done and a faster change is progress is needed in Calamba.  Much is demanded from  Ms. Carlota S. and Dennis:

l.  Entrance:   Write a letter to Barangay Mun Engineer to fix drainage near  the  entrance/school

2.  Flower pots:    remove grass plant new trees (ficus?)

3.  Apartment/body crypts area.

         l.  Remove concrete droppings

         2.  Plant vines

        3.  Remove dirt from crypts and the broom

        4.  Remove trash.

        5.  When do we install the markers?  Are we in synch with our MVP that namely HGGMP is a place where your memories will be marked?  Do these delays help you strengthen our sales?  I thought we got the markers all ready?

THIS IS JUST 20 METERS AWAY FROM THE CHAPEL/OFFICE. Why is this not being attended to up to now?

4.     Pathwalk:  remove grass that grows on crack;  cut grass that overlaps the concrete.

5.   DO NOT BURN GRASSES IN THE PARK;  YOU MAY CREATE brush FIRE AND DESTROY OTHER LANDSCAPING AND HARM FURTHER THE PLANET EARTH.

6.   GE area:

           l.  Install willow wattling and netting correctly

           2.  For the long term;    l.  place blind drainage.;   2.  plant trees and shrub along the gutter and along the fence ASAP.

FOR BOTH SUBMIT:   Plan ,work schedule,  and  BOM asap.  At the minimum, annotate this post with 5w and lh.

Do we have problems with self mastery?  As per CS, we really need work schedule so that "di papapetek petek GT?  Pag busy, hindi niya nacheckcheck ang patrabaho.

Those who were assigned before did not do and or failed to implement correctly.  Let us execute correctly.
       
          

Let us refer again to this slideshow for proper execution.

Strategy Execution

View more presentations from Yodhia Antariksa

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