Admonition to CMO,, Acting CMO to do better

To:    All CMOs

        Acting CMOs

        In Charge

Thru:  Mam Madel

Subject:   Admonition to Be A better CMO acting CMO in charge

Goals:

1. To reach our sales and collection target

2. To increase our income:   prizes for achieving sales target

3.  To up customer experience leading to #1

Background:

1.  Less than 50% achievement of collection target  30% on sales target

and single digit for Calapan and La Union.  (two digit lang in terms of number)

2.  Many cases of non compliance with process and policies:  as in reports:

     abstract, PPA

To do:

1.  Be passionate about your job...  Love what you do and do what you love

    1.  Give it your number one priority;  make it your baby

    2. Be available to serve 24/7

    3.  Put company's interest above others. Why?  Diyan ka sumesuweldo

        You spend 80% of your waking hours with the company

2.  Communicate, communicate communicate:  Always be Explaining

    1.  Read answer text promptly.  Answer the phone not more 3 rings

        Follow rules on cell phone communication

    2. Open emails of PM everyday first hour in the morning, answer what needs

        to be answered.  NOW.   Your frequency of communication should

        be equal or more than your usage of FB for personal use.

   3. Exert efforts to communicate with your staff:  one on one and in group

       as AM talk.   Influence them to be team players, to win, and make

       your SBU number one

  4. Do everything and anything to promote your SBU and your products

      wherever you are.

 5.  Mind your posting aat social media:  blogs and FB. They help create

      awareness and up your sales  We struggled with this since January

     2019.  We are now punishing the offenders

 6.  Strive to understand memos sent to you.   Ask others ask superior

     if you did not get.  The true test of communicaion is when the missives

    are done at once

7.  Keep files (hard copies) of important communication RRURAC.  Read and

     Review.  Many times you find that there is negligence (not done) or over

    sight (violation)

3.  Multiply yourself.  Delegate, hatiin ang trabaho.  Follow admin plan

     Hire and train people

     You cant do the 100 things required of you (contained in email reports)

    1. Hire competent and hard working staff, trainable (we are better than

       pets who are trainable - turuan, hindi ba)

    2. Train train train  Through discussion of memos and policies

        Mentoring.  Be sure they can do the things well

   3. Motivate your staff to do the delegated, admin plan well.

   4. Motivate, motivate, motivate

       1. Reward the doers and punish the offenders.  The doers with

          even thank you note, bulletin board posts, or small tokens

      2.  Dont be afraid to issue CCD to pasaway or recommend their

           departures.

4.  Prioritize, focus on high value activities

    Oftentimes we hear of CMO who:   deliver remittances to BIR, SSS, Philhealth canvass, as if that  is their job.  A messengerial job which 

the driver or anybody who understands instruction can do.  

  That is resources and talent wasted.  And the concerned CMO does a glorified  CHIEF MESSENGERIAL WORK

  List down the activities which high value (adds to treasury chest of company)

  and those that have little impact.  Gawin ang high impact:

      HIGH IMPACT

      1.  Sales and collection

      2.  Hring and training

      3. Solving problems especially of the customer

      4.  Cost reduction loss prevention

      5. New systems and procedures

      6. Gandahan product at service -  site at office

    LOW IMPACT:

     1.  Messengerial work

     2.  Petty stuff in the  office

     3.  Office politics

     4. Chismis

5.  Compliance, obedience,and execute being a zombie 

    Sundin ang mga prescribed practices ng office.  Iwasan ang palusot

    at panloloko.  At pambobola...Sumunod bago magreklamo..

   We are here to implement and execute things, Hindi para makipagchikahan

   at mag bessie.

   1.  Tingan ang checklist sa weekly email report.  Tingan. Lagyan ng

        entry bawat box.  Di puwede ang NONE.

  2. ITO ay guide to ensure quality work, that everything in the SBU is done

  3. Ito ang basis ng performance evaluaiton. You are judged on the basis 

      what you did/do based on results and reports like this

6.  Remember why we are here: to be with the Champions and Successful Persons. 

   What is a success:  Achieving your goals and plans on time and on 

   budget: Anything that is delayed deferred, postponed, not done brings

   us to the brink of disaster.. Failure is simply that:   not accomplishing

   your goals and tasks:

      1. Sub par sales and collection achievment

      2. Permits and paperworks delayed for:

          1. Crematorium

          2...Chapels (C3) incorporation papers

          3. Change of name of Destiny

          4.  ECC for Malasiqui, Mayors Permit,BIR

          5.  Sharing

     3.  Construction:

        1.  Sliding deadline for finishing cremtorium for Panga

         2. Jesus Christ sa Calamba

         3.  Embalming room of Morong; permits for Morong

         4.  Columarium of Morong

         5. Talanay property

Do we desire success or failure. Tapusin natin ang mga pending na ito.

     

     

     

--

  Jorge U. Saguinsin

YOUR OFFICES ARE TO REFER TO THESE ON QUESTION ABOUT PRODUCTS information and pricing.  Please RRURAC

Business Leadership in Small Doses

Holy Gardens One Stop Shop (Master Brochure)

Holy Gardens Cremation

Holy Gardens CMCS (Funeral Service)

Holy Gardens Memorial Plans (formerly Destiny Plans

Prof Jorge Entrep Business Advice

Time is gold

Time lost is lost forever.

Of all the resources, only time is irreplaceable

Successful companies primary tool is smart use of time -  being the first to market

One of our principles is EFFICIENCY.   To have high outputs and be productive.  Always

If we are unable to finish projects or tasks on time, it is an event called failure?  We are not

1.  LET US WORK TOGETHER TO CREATE BEAUTIFUL LIFE STORIES (not worries)

2.  BIDDA:     BELIEVE, INSPIRE, DREAM, DO AND ACT

3.  Read and answer all email and texts.  Be responsible

 4   RRURAC   (Read, Reflect, Understand, Realize Act, Check)  # 3

5.  Makipag TIPAN -  IGALANG ang mga nasusulat:  CCD handbook at MC

6.  Ang naiwan ng mahal sa buhay ay dapat masaya.

     Pag uusapan sa am talk

 

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