Observance of CCD 5.1 ie that quarreling with fellow employees and customers(and sellers) is a Class D offense

TO    HGGMP

        HGPMP

        HGLUMP

Date:  September 16 2017

Subject:  Quarreling with fellow employees customers (and agents who are also considered as customers) is a Class D offense -  subject to dismissal

A group of agents signed a petition vs an employee in a Northern Luzon SBU for allegedly quarreling with their customers with them which they claim (and we agree) is bad for the business and our current customers. (There is another complaint about the same person quarreling with co workers,  There was a similar complaint where she was temporarily assigned too for the same offense.  We are to be blamed too for being tolerant because may sakit)  While we are trying to woo the customers with Rewards, and promo items, we cant hold on to them, and will seek business elsewhere or be agents to competitors.

HIRAP NA HIRAP TAYO SA PAGGAWA NG CAMPAIGN, MARKETING PLANS sisirain lang basta basta?

WE SHOULD TAKE THIS PETITION SERIOUSLY;  there was one in Calamba which I shrugged off

Hence our company under its CCD punishes such individuals with Class D punishment, ie dismissal

Thus I enjoin HR, the SBU to observe such and initiate dismissal proceedIngs and or warn the party concerned. Obtain evidences, testimonials, affidavits if we are to prosecute such anomalies.   Ginawa na inulit, gagawin pa rin

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Quarreling wiith customers, fellow employees is a Class D Offense

PAGSASANAY SA TAGUMPAY

To     :   All CSS
             All CMO

cc:    HR

Subject:   Quarreling with customers and fellow employees (an internal customers)

An employee who has gone around entire Luzon has been petitioned to be removed  from service because allegedly:

       1.  Shouting and quarreling with customers
       2.  Commission issues with agents (not giving the outright commission to sales agents)
       3.  Quarreling and berating fellow workers (internal customers)

This office likes to repeat the stand on customers (that is why we are spending P500,000 on rewards card system  -IE TO RETAIN OUR CUSTOMERS AND MAKE THEM APOSTLES:

     1. We spend up to 20% of sales on customer just to get them;
     2. It takes 6x effort to get new customers
     3.  We believe that the customer is divine and the king (do we all)
     4.  70% of sales  come from repeat sales. and hence if we drive away customers we cant have more sales.
     5.  We defined business is an entity that creates customer (quarreling with customers destroy, drive them away)


    WE DO NOT WANT ANYBODY ESPECIALLY IF THEY ARE PART OF THE ORGANIZATION TO DESTROY  OUR BUSINESS

    The sales agents/sellers lectured this office on customer service, basics of courtesy, which is rather embarrassing because I am supposed to know that  The alleged culprit has been alleged to commit the same
offense and was the subject of a petition but was let go because of alleged naturaleza to speak loud and from being a certain region.  It was hoped and including her current boss that she will improve.

She was let go on a case of forgery of a sellers signature, but now the victim  is having second thoughts

   The current leadership of the organization can decide with  objectivity on the said person if this is the one that produced the sales (she was against the hataw campaign and even argued with me face to face on this)

BUT as for me, she should be summarily dismissed as one of the  TS who committed dishonesty on the money matters.

Our CCD  to support customer friendly attitude, classifies such offense as quarreling as Class D Offense (subject to Dismissal)

Section 5 of CCD

5.1   Quarreling with fellow employees or customers,  uttering profanities, cursing, making grave threats while in the employ of the company   Class D

Borrowing money and solicitation from trainees - office and sales execs

TO     :    All

Thru:      GM Madel

cc:   Code of Conduct and Discipline

Date:  December 23, 2016

Objectives:

1.  To further build up morale

2.  To make sure we obserrve high standards of professionalism among the staff

3.  To weed out misfits and dead wood in the organization

Background/Reality

I just learned affer inquiring about the 13th month of employees that a certain individual's 13th month shall be withheld becaue of he borrowings:  from the trainees.  This is an abuse of authority.

Therefore we shall this offense  under Section 2 with Class  D penalty

2.34   -  Borrowing money, gadgets, asking for joining fees, id fees, etc (where none is really required) from trainees (both office and sales) suppliers.  And even more so for refusing or failing to pay.

When discovered,and if proven under investigation, such abuse shall be classified as such at the date committed and the resignation of the employee after duly informing him shall be classified as dismissed.

This shall be added to the CCD list immediately and for strict compliance

Kindly print and disseminate

Jorge  U. Saguinsin

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