Quarreling wiith customers, fellow employees is a Class D Offense

PAGSASANAY SA TAGUMPAY

To     :   All CSS
             All CMO

cc:    HR

Subject:   Quarreling with customers and fellow employees (an internal customers)

An employee who has gone around entire Luzon has been petitioned to be removed  from service because allegedly:

       1.  Shouting and quarreling with customers
       2.  Commission issues with agents (not giving the outright commission to sales agents)
       3.  Quarreling and berating fellow workers (internal customers)

This office likes to repeat the stand on customers (that is why we are spending P500,000 on rewards card system  -IE TO RETAIN OUR CUSTOMERS AND MAKE THEM APOSTLES:

     1. We spend up to 20% of sales on customer just to get them;
     2. It takes 6x effort to get new customers
     3.  We believe that the customer is divine and the king (do we all)
     4.  70% of sales  come from repeat sales. and hence if we drive away customers we cant have more sales.
     5.  We defined business is an entity that creates customer (quarreling with customers destroy, drive them away)


    WE DO NOT WANT ANYBODY ESPECIALLY IF THEY ARE PART OF THE ORGANIZATION TO DESTROY  OUR BUSINESS

    The sales agents/sellers lectured this office on customer service, basics of courtesy, which is rather embarrassing because I am supposed to know that  The alleged culprit has been alleged to commit the same
offense and was the subject of a petition but was let go because of alleged naturaleza to speak loud and from being a certain region.  It was hoped and including her current boss that she will improve.

She was let go on a case of forgery of a sellers signature, but now the victim  is having second thoughts

   The current leadership of the organization can decide with  objectivity on the said person if this is the one that produced the sales (she was against the hataw campaign and even argued with me face to face on this)

BUT as for me, she should be summarily dismissed as one of the  TS who committed dishonesty on the money matters.

Our CCD  to support customer friendly attitude, classifies such offense as quarreling as Class D Offense (subject to Dismissal)

Section 5 of CCD

5.1   Quarreling with fellow employees or customers,  uttering profanities, cursing, making grave threats while in the employ of the company   Class D