TO : HR
--
Thru GM
What: Revision of Orientation Training Syllabus
Objectives:
1. To turn out professional and productive trainees
2. To develop positive attitude passion and interest in the work of trainees
3. To capacitate: develop leadership and correct mental models among newbies
Reality:
1. It is like a vomitus hitting your face that your trainees dont remember a thing about the orientation that you conducted;
2. We are not levelling up, in many areas of the company there is corruption ie deterioration of management system, process and output
3. We have many challenges in meeting our sales targets
WTDN:
We have to upgrade, level up our inputs and thoroughputs. On top of hiring the best we upgrade our orientation/capacitation process
FIRST STEP REVISION AND UPGRADE OF ORIENTATION SYLLABUS
Day Topic Video/PPT Trainor Sig of Trainee Exam/Practicum Grade Comment
A. About company, culture and products
1 1. Welcome Champions
2. Sunnao - emptying your cup
Purpose of education
Continuous Learning - Kaizen
Use of super brain power
3. Company History
4 Products
Plots
Interment Sevice
CMS
PIS PMS
5 Legal Basis for the business
Memorial park
EO 648
RA 6552
Corporation Code (juridical personality)
6 Terms and Conditions PPA
7 VMPBP (Vision Beliefs, Principles)
Discuss in Detail
Vision to complete the memorialization business in the next 5 years
Mission: Remembering our Loved Ones in a special place, in a special way.
Mottos: The Memorial Experts
Helping in the Grief of Many People
Mercy and compassion
Beliefs: Customer Service, Excellence, Learning and Change
Principles
2. Day 2 - Must Know Mandatory (Employment skills)
8. CCD
9 Office Etiquette
10 MC
11 Basic office procedures:
filing leave, being absent
pay benefits
SL, VL, leave of absence
offs/OT
Day 2 PM Basid employment skills)
12. Communication:
use of CP
email
reading blots
commenting and posting at blogs
cyber crime, abuse of soc med during office hours
important skills:
1. Writing a memo - use correct spelling and grammar
use of spell write
2. The GROW memo (the parts) - workshop
3. Writing a PDCA - the parts - workshop
4. Writing an incident report
Day 3: 12. Goal setting
VMOKRAPI
Vision Board
13. Time Management
Use of organizer:
Parts:
1. Appointment done/not done
2. WS done not done
3. Expense and income report
4. Project sheet:
Timetable
Resources available
Budget
Critical path
Day 4 Personal Mastery
1. Attitude is everything
2. PMA
3. Think and grow rich
4. Leadership (Chris Lowney)
5. Change in Personal Habits that must be changed
(JUS memo of January 2007
6. Mulat Isip
PM: Acronyms, Mga bawal na salita
Cost reduction principles
Day 5 Am Basic Knowledteto be learned
PM Other parts of the Handbook
Day 6: Internet, computer skills
1. Opening and reading emails; replying to email
2. Researching the web: use of the search engine
3. Creating ppt - practice set
4. Creating a blog
5. Creating a FB account
6. Creating website using blog or WIX
7. Movie maker
PM:
1. Creating a theme for interment
2. A ppt tribute 2 ang grade
A movie maker/MP3 video 1 ang grade
Graduation - 100% attendance; grade of 80 in all exams; 100% output
Pledge; issuance of certificate of training with this orientation sked signed by both trainor and trainee
Maricar, please format ayusin with grid/or Excel format
SETTING THE STANDARDS IN INTERMENT SERVICE
Innovation creates more wealth and more customers
Jorge U. Saguinsin
Be a BIDDA now
RRURAC (Read, Reflect, Understand, Realize Act, Check)
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