What do we treasure at Holy Gardens Memorial Park

TO       :   All

What do we treasure:

l.  Self discipline

       We do things early, we do it now;  we do not postpone our schedules.  We do our jobs right the first time.

       We improve daily.   It is about getting better.

      It is about learning one new thing a day.

      It is about communication:   clarifying what was told to be done, doing as told, and giviing feedback.  it cant be a cat and mouse game

      We cant change the way we do things unless it has been approved SDCA or PDCA.

      We cant do things without prior knowledge authorization of top management.  No justification or explanation cant justify non compliance.

      Insubordination is a capital offense.

      We do what we say.  We keep our word.

      THE SECRETS OF SUCCESS:   HARD WORK, HARD WORK HARD WORK.

                                                           KEEP YOUR WORD

2.  Customer service;

      Best interment:  

      l.  We cant reduce merienda, thank you cards, balloons (unless it is very costly) tribute, or other features without express written authoirization (even  if the funeral parlors are doing it) We continue doing things we have started and where we are good at.

      2.  We cant charge additional charges/fees without written memos/orders.( as was the case with maintenance fees charged by a former MT)

      3.  We manage our interment fees well, we reimburse early to serve customers well.  We reimburse ASAP. We are honest;  we pay the correct amount and on time to the supplier.  No bulk orders for marker engraving

      4.  Plaisir:  appeal to the five senses for customer service.

       5.  Pay SPECIAL ATTENTION TO:

            DOCUMENTS

            INTERMENTS

           ENTERTAINMENT/ENGAGING THE CUSTOMERS WHILE AT THE OFFICE

     6.  We have the marker on the day of the interments.

3.  EXCELLENCE

     1. Do it right the first time;

     2.  We keep on improving

     3.  Integrity.  We do not tolerate dishonest people/thieves in our midst (sorry for saying but that happenned recently)







4.  Beautifying the memorial park.  We cant sell the memorial park that is ugly.  That is why we have GT.  Let us call them Garden Beauticians.
--
Jorge Saguinsin

A SPECIAL PLACE WHERE OUR LOVED ONES ARE REMEMBERED IN A VERY SPECIAL WAY

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