Remind everyone of our corporate strategies:

TO        :   All CMOs

Thru:    :  AOIC

Subject:   Constant Reminder on Our 2013 corporate strategy

These are:    discipline, beautification of the park, recruitment of sales agents, customer service.

What are some of the components that need to be looked into:

l.  Discipline

       Office decorum:   uniform id, lines of authority and communication
       Attendance:   promptness and punctuality;

       Communication

       Process compliance;  process improvement

       Outputs

       Files;   kaizen reports

       Blog posts/blogreads

2.  Beautification of the parks:

      cutting of the grass;

      landscaping:   principles, irrigation, nurseries, repainting, repairs, appearance of warehous   , vault yards, offices, guard house, office and park decors, toilets.

      projects:     VERTICAL GARDENS, WATERFALLS, HERBAL GARDENS

3.   Recruitment of agents:  contribution to nation building, poverty eradication;  one of by default objectives of businesses
 

     number to be recruited;  recruitment program

     sales meeting,

     sales incentive/rewards and recognition;

     agents accreditation:   ids and calling cards

4.  Customer service:    Bouquet of customer service

     at the office - greeting customers     

     answering phone calls

     handling customer complaints -  complaints tickets

     interments (from A to Z process from IA
 to planting grass and having markers in 7 days.

     documents   -  backtracking undelivered documents, delivering documents in 7 days, surprising the customers in documents delivery, CRM, knowledge of how many customers we have, our inventory,

CONTINUE ON COMMUNICATING AND REMINDING EVERYONE

3ffb must monitor and check and conduct constant PMRSS when there are failures.

For compliance

Please disseminate, teach on how to flesh these out,  and check;  Please be sure

--
Jorge Saguinsin

What do we treasure at Holy Gardens Memorial Park

TO       :   All

What do we treasure:

l.  Self discipline

       We do things early, we do it now;  we do not postpone our schedules.  We do our jobs right the first time.

       We improve daily.   It is about getting better.

      It is about learning one new thing a day.

      It is about communication:   clarifying what was told to be done, doing as told, and giviing feedback.  it cant be a cat and mouse game

      We cant change the way we do things unless it has been approved SDCA or PDCA.

      We cant do things without prior knowledge authorization of top management.  No justification or explanation cant justify non compliance.

      Insubordination is a capital offense.

      We do what we say.  We keep our word.

      THE SECRETS OF SUCCESS:   HARD WORK, HARD WORK HARD WORK.

                                                           KEEP YOUR WORD

2.  Customer service;

      Best interment:  

      l.  We cant reduce merienda, thank you cards, balloons (unless it is very costly) tribute, or other features without express written authoirization (even  if the funeral parlors are doing it) We continue doing things we have started and where we are good at.

      2.  We cant charge additional charges/fees without written memos/orders.( as was the case with maintenance fees charged by a former MT)

      3.  We manage our interment fees well, we reimburse early to serve customers well.  We reimburse ASAP. We are honest;  we pay the correct amount and on time to the supplier.  No bulk orders for marker engraving

      4.  Plaisir:  appeal to the five senses for customer service.

       5.  Pay SPECIAL ATTENTION TO:

            DOCUMENTS

            INTERMENTS

           ENTERTAINMENT/ENGAGING THE CUSTOMERS WHILE AT THE OFFICE

     6.  We have the marker on the day of the interments.

3.  EXCELLENCE

     1. Do it right the first time;

     2.  We keep on improving

     3.  Integrity.  We do not tolerate dishonest people/thieves in our midst (sorry for saying but that happenned recently)







4.  Beautifying the memorial park.  We cant sell the memorial park that is ugly.  That is why we have GT.  Let us call them Garden Beauticians.
--
Jorge Saguinsin

A SPECIAL PLACE WHERE OUR LOVED ONES ARE REMEMBERED IN A VERY SPECIAL WAY

holygardensgroup.blogspot.com

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