CMCS (Funeral Service) Checklist

For archiving

CMCS checklist

Coverage:

1.  Chapel Maintenance

2.  Vehicle and equipment maintenance

3.   Embalming room maintenance

4.   Casket storage room

5.   First call

6.  Pick up

7.  IA

8.  Embalming

9.  Set up

     Equipment

     Amenities

10.  Tributes

       Electronic

       Memory board

       Memory display

       Tarpaulin notice

       Appreciation tarpaulin

11.  Last night

12.  Interment proper

13.  Post interment

14. Payment

15.  IF replenishment

x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-

Observation of interment at the first Holy Gardens

PAGSASANAY SA TAGUMPAY

To :    All CMOs
          All CSS2

Subject:    Conformance to the standards of interments

This was noticed in the interment today in a Holy Gardens Memorial Park.   What do you note as lacking/deficiency in their interment?

What do we need to do?

Deteriorating standards of interment at the first Holy Gardens?

PAGSASANAY SA TAGUMPAY

Rizal Philippines
November 6, 2017

Yesterday, I attended a funeral/interment service  of a former business colleague.  The family got him a P200t service (Bates) however, the interment service looked like bare to me.

What went wrong? Could our CSS, CMO tell what and explain why this happened?

                                                 The chairs had no seat cover, no AV equipment
                                                  no podium;   look at the attire of the CSS

                                                  What can be done to prevent this deterioration/corruption?

However the funeral service looked superb

                                                                    The new karuwahe design

                                                     The flower bedecked karuwahe

                                               Naka Americana mga uniformed escorts

                                                        The  MIB band members

Completion of certain paperworks for cMS

Memorandum:

TO        :  Cynthia

Subject:    Setting order for Holy Gardens Calamba

Kindly have these completed by you or any other resources:

1.   Administrative plan

     Responsibility

     Outcome vs targets

     Output vs targets

     Tasks

     Steps

You may refer to our HGMP admin plan for template

2.   Product guide cards for CMS:

     1.  Summary of default and extra features (as in car brochures)

     2.  Price list 

     3.  Pictures

     Please refer to your PPT presentation and take photos of actual (the Expi, the karuwahe, and the caskets)

    In hard copy (hard paper edition) and clearbook

3.  Pricing and credit policy

    Authority of CM to:

   1.  to give discounts  - say max of 3%

   2.  OP  -(up to 20% provided di babanga sa next price points

   3.  suggest upgrade (dapat kapa ang income level ng customer)

   4.  indigent pricing (based sa letter ng OVM, and DSWD barangay certification?

   5.  credit (as much as possible cash before service  (CBS) or CBB (cash before burial)

        accepting PDCs

        sureties

        credit cards (later on)

5.  Checklists and standards

      Please simplify and as much as possible in one page (back to back)

    Coverage:

    1.  Vehicle 5s and TPM  (karo, karuwahe, L300) 

         Equipment and casket maintenance and cleaning

    2.  Pick up  (you need body bags and gloves and even protective clothing for communicable diseases COD

    3.  FS Authorization and payment

    4. Embalming

    5.  Bathing and dressing 

    6.  Setting up the casket

    7.  (For home viewing only) delivery to equipment and deceased to the house of the deceased.

    8.   Set up (house and chapel)

    9.  Service and 5s during the viewing period

        amenities  water, coffee flowers, wifi, TV (especially at our chapels) soap, toilet paper, beddings, towels

   10.  memory board, display

    11. preparing for Church liturgy/service

    12.  Convoy procession

    13.  Necrological/church service

    14.  Interment service - burial

    15.  post interment procedures

    

    

   

Jorge  S

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Please reply.    CCD 2.27

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup

Standards for Chapel and Memorial Services

Jorge  S

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Please reply.    CCD 2.27

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup

---------- Forwarded message ----------
From: Holy GardensGroup <holygardens.group@gmail.com>
Date: Thu, Jan 1, 2015 at 3:54 PM
Subject: Standards for Chapel and Memorial Services
To: hgmpgreenhills <hgmp.calamba@gmail.com>, Holy Gardens Pangasinan <hgmp.pangasinan@gmail.com>, Holy Gardens Calapan Calapan <hgmp.calapan@gmail.com>, "bpi.hgmp.jusgein@blogger.com" <bpi.hgmp.jusgein@blogger.com>

Memorandum:

January 2, 2014

         TO     : BGG

                     CC

         Attention:   Ms  Del de la Paz

                          Ms   Myra Quintas

Minimum standards for the proposed Holy Gardens and Memorial Services

It is suggested that the following be strictly observed, at the minimum for the Chapel and Memorial Services we are about to set up:

1.  Call response, call center

    In the beginning we have to secure a hot line and for each sbu, and this must be quickly answered courteously within 2 rings:    "Holy Gardens Memorial Chapels;  May I help you....... on the line.

    When we are nationwide, we will have a 1 -800 number and a professionally run call center.  The protocols for rapid response must be STRICTLY OBSERVED:

2.   Uniformed attendants when in duty, especially when picking up cadaver;

3.  Minimum protection:  gloves when handling the cadaver;

4.  Body bags for the cadaver;

5.  Protective clothing when handling the cadaver who had communicable diseases:   diphtheria, Ebola, meningitis, SARS PTB

6.  No cutting of clothes at the back

7.  Washing, cleaning and annointing the dead

8.  5s for all the equipment;  polishing all metal parts by salaried staff

9.  Proper maintenance:  cleaning lubrication, keeping the vehicle in tip top condition -  di puwedeng tumirik especially the pick up vehicle

10.  Disinfecting the embalming room, pick up vehicle with zonrox spray.

These are minimum manageable execution

There are minimum of five origination of pick up of cadavers:

1.   From the house of the deceased

2.  From the morgue of the hospital

3.  From autopsy by SOCO/scene of accident or crime

4.   From the airport (if the deceased used to live abroad)

5.   From other funeral parlors

AND CORRESPONDING PROCESSES SHALL BE ESTABLISHE

Jorge  S

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Please reply.    CCD 2.27

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup