March 18, 2016

Mermorandum Circular on daily email reports

TO     :    All SBU

Attention :    All Chiefs and Heads

Memorandum Circular No 2016 -00x
Email reports

Date:   March 18, 2016

This  email intends to clarify the issues so that the email reports are submitted on time and completely. As of now they are improperly done:

Objectives:    

1.  To ensure that objectives are met:   sales and collection

2.  To make sure that all items (a day in the life of a supervisor/manager are completely done

THUS NO REPORT SHOULD CONTAIN THE WORD NONE.  OR NA

3.  To instill discipline and professionalism in everyone

4.  To remind every one that secrets of success are hard work hard work hard work

5.  To make every one AS PERSON WHO MAKES THINGS HAPPEN (VS THOSE WHO DO NOT KNOW WHAT IS HAPPENING OR SIMPLY ARE UZI (WATCH THINGS HAPPEN ONLY.   Make your report active and action oriented.

None NA, or blank cells are a NO NO.

THE KEY TO THIS IS THE PASSION AND THE ENTHUSIASM OF PEOPLE WHO WORK WITH US. and common sense and understanding.  You cant feel this up if you are not abreast with the knowledge being posted in the blog.

RRURAC this post.  Note the addition and changes:

EMAIL REPORTS

Please format in excel and submit a daily cumulative report



Date/Day              Previous days                               Total for the week

A SALES

    1 Plots
         #
         Amount

     Others: (Services)

        IS
        #
        Amount

       Combination
       #
       Amount

     B Number of prospects:
     (Active prospecting ie, telephone calls
     going around in saturation is a must. Walks in
     those gathered in interments do not count. or 
     repeat sales.   The ratio of prospects to sale is
     10:1 or sometimes 100 to 1.  No prospects
     no sales, low number of prospects no sales>

         A
         B
         C

   3   Prospects sold to

   4   Names and # of walk in
     At need sales

   5.  Seller Activities
   (This is an activity to be done by the head/chief
    or CSS 2 regularly. If there is no such input
    there is no hope of expanding the sales force and sales.
    The sellers must be followed and names of prospects
    obtained.  I noticed that almost all fail in this activity.)

       1.  Recruited
       2.  Trained
       3.  Visited
       4.  Called/followed up

   6.  Dalaw paburol
   <This is the only surefire event/place where promo
      awareness activities can be done.  Prospects are
      receptive to the idea of memorialization.  It is a must
      done for other wakes who are not customer.  Opportunity
      for FOFF>
         Date
         Time
         Who joined
         Sales/prospecting activity conducted
         Sales prospect gathered

   7.  Saturation  < it is important to conduct
        this with your CSS I and sellers to increase
        awareness and sales.. Do this regularly>
        Date
        Time
        Who joined
        Area
        Sales prospect gathered

SELLING ACTIVITY IS A TOP LINE PRIORITY
And thus, you efficiency and your professionalism
your goal orientation is reflected in this.  NO SALES MEANS 
YOUR VALUE TO THE ORGANIZATION IS DIMINISHED.
The main goal of SBU is to sell.

THE SBU MUST SELL
THE SBU MUST SELL
THE SBU MUST SELL

Your collection might be high (resulting from last year's 
sale) but the birds come home to roost, and if you do 
not sell now, there will be no collection in the future. You
have bankrupted the future by not selling now.

B.  COLLECTION
    1.    Current
      #
       Amount
       Less:   Com
       Net

     2.    Arrears
       #
       Amount

     3.  FORFEITURES

Total Cash on Hand

C.  DOCUMENTS:

     1.   Filled up
     2.  Sent to 3ffb
     3.   Received from 3ffb
     4.  Delivered to the customers
     5.  Hello service  <you call
          up:

         to ask if docs are OK
         if they would like to reserve adjoining lots for them
         if they are interested in promo (if any)

D INTERNMENT

    1.  Name of deceased
    2.  Date of interment
    3.  IA Number
    4.  Amount received
    5.  Reported posted in interment notifications
    6.  Obits 
          Name
          Date of upload
    7. Tributes made
         Name
         Date of upload
    8.  Tribute presentation
         Date
         Place of presentation
    9.   Actual interment
          Name
          Estimated number of attendees
          Prospects gathered
   10  Names of ISG who conducted interment
   11.  Comment on ISG appearance and performance
   12   IF Prepared
   13.  IF sent to 3ffb
   14   IF received
   15   Inventories of vault
    16   # of vault used

E   HR ACTIVITIES

   1.  # of late
   2. Absent
   3.  AM talk
   4.  PE
   5. <This is encouraged in communications part of 
       Performance Evaluation..  There is a minimum #
      of reads and comments that each staff must do. Failure
      to do so means failure in promotion because 90% is
      the minimum grade. Communications is 10 pts.>
         Blog reads
        Topic
   6.   Blog comments
        Topic/article
        Who
   7. Email reads
       Topic
       Who
   8.  Recruitment
        Who
        Status
    9.  One on one conducted for mentoring

F.   PARK MAINTENANCE
             
   1.  Area swept/who
     < State how many square meters>
   2.  Area cleaned/who
     < State how many square meters>
   3. Waste can emptied/who
     <IT IS A MUST THAT THIS DONE DAILY>
   4.  Area watered/who
   5.  # plants at nursery
     <Dapat may naidagdag regularly>
   6.  Area of grass nursery 



G.   PARK BEAUTIFICATION
   1.  Contest project being done
       (Enumerate specify which 
       project)
   2.  Who
   3. Status

    <If your park is beautiful, then buyers
     will come and buy.  No need to sell>

H.  Warehouse and inventories
  1.   Significant amounts in the warehouse:
         (Have inventory list)

       Cement
       Rebar
       Wires
       Others (Enumerate)
       Who stay in the warehouse/standby
       Status of warehouse
        Who holds the key?

   2.  Unrepaired equipment:
      (Enumerate/submit pictures at Kaizen report

      Lowering device
      Vault hauler
      Lid placer
      Carpet
       Lona
       Tent


3.  Plan of action on unserviceable equipment

     <State since when unserviceable>
      Lowering device
      Vault hauler
      Lid placer
      Carpet
       Lona
       Tent

      Vehicles   (Enumerate the brand and Plate Number)
      Brush cutter  (Enumerate the items)
      Lawn mower
      Others (enumerate)

     <Others who allowed their equipment repaired can be
       CCD for negligence.
   
I   5s TPM conducted:

    Office/Who/What was done
    Warehouse/Who
    Equipment  (Enumerate)

        What
        Who

    TPM

      Vehicles
      Brush cutter
      Lawn mower

J.  Pending items at 3ffb

    1.  Memos
    2.  PDCA
    3. CV

        Operations
        IF

K.  Problems
<Problems are treasures.  They enable us 
  to know deficiency in our system and inputs.
  Do not hide nor cover them up.  Unsolved 
  problems cause prospects to migrate to competitors
 Thus you can not expect repeat sales. Sometimes
3ffb staff are sources of problems/bottlenecks. State your truth>

     Can be solved at SBU

         Suggestions

     Can be solved at 3ffb


Prepared by:

Checked by

This is a rolling cumulative report.

Thus on Monday, you fill up a column for Monday, on Tuesday, you append the Tuesday report and so on..

On Saturday, you will have a Monday to Saturday filled up and for the numbers mentioned, say total of sales, collection,, prospects, interments you place total

Those words with highlight are explanations.  Do not include them in your report.

Those that need enumeration and stating of area must be done

Take note of our missive:   OTAC
ON TIME AND COMPLETE. THIS APPLIES TO YOUR DAILY EMAIL REPORTS

Do this assignment well.  Understand obey.  The way you do this reflect some of the Ps:

    Professionalism
    Productivity
    Personal Development
    Process (understanding)

It is a crucible of what it means how and why you work for Holy Gardens.  It reflects your competence, leadership, and management skills.  Thus do your best.  No just compliance please.


It is a management system.  Follow this.

PLEASE PRINT SEND AS HARD COPIES TO SBU AND HAVE THEM RECEIVE THIS


Jorge  U. Saguinsin


The Holy Gardens Group - "THE MEMORIAL EXPERTS"


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