Attitude is everything; kailangan ang tamang attitude para magtagumpay

PAGSASANAY SA TAGUMPAY

Post ng isang BPO worker tungkol sa attitude ng mga kasamahan

Mga issue:

1. Reklamador
2. Maraming personal issues
3. Hindi pumapasok (umaabsent)
4. Nahuhuli

I  don't get it. Hindi ko magets ang idea na nag-apply kayo sa BPO bilang agent, tapos di kayo papasok sa work dahil sa mga issues ninyo sa sarili at personal niyong mga buhay.
Lahat naman may pinagdadaanan. Hindi lang kayo.

Balikan natin ang sagot ninyo sa job interview.
Will there be any issues sa attendance because of your location ( sampol bulacan, montalban at cavite), your state as a single parent, minsan nga student pero di nadi-disclose ng iba. Kasi attrition madalas ang ibang student na naka full load ha- ginawang summer job.

Anu sagot natin? "NO attendance will never be an issue" at walang kakurap kurap mong sasabihin un para totoo.
Matuto naman kayong magpaalam kung hindi kayo makakapasok. GMRC yun. Di ba sa school pa lang "May I go out" tinuturo na.

Maiintindihan ko kung delayed ang sweldo, minamaltrato kayo sa work, force overtime. Hindi naman.
Ungrateful din at kawalang compassion sa company na pinaglilingkuran nila. Nagtataka kasi ako ang mga pinoy overseas ginagalingan sa ibang bansa. Dito sinasalaula ng iba ang trabaho nila.
After ng training at transition, lumalabas na din ang di maipaliwanag na sakit. Un iba totoo. Un iba kwentong engkanto. Un iba ginoogle lang. Panay absent. Akala mo mas busy pa kay Nadine Lustre at James Reid.

Si Kris Aquino nga na mayaman na hindi napapagod magwork tayo pa kaya. May TV Series, talk shows sa linggo meron sa weekdays. May commercial at movies pa. Wala akong nabalitaan na unprofessional siya. Tatamad-tamad at tutulog tulog siya during work hours.

Kung ang ibang BPO workers, makukuha ung attitude ng mga gang sa Pilipinas. At paanong ang mga snatchers ay napakaexcellent sa work nila. Yung precision nila at never say die attitude nila para di mahuli ng pulis. Sana ganyan din sila sa AHT. Ganun kabilis.

May sick leave ba ang mga to? O pag walang tinda tulad ng magtataho at magbabalot na di kikita.
Aircon naman sa opis, ang karpintero would really trade a day magcall center lang siguro. Iinom cya ng kape dahil hindi masarap ang kape habang nakabilad ka sa araw. Mas masarap naman kaulayaw ang keyboard kesa hollow blocks. Yung iba nga andaming reklamo matigas daw ang keyboard- mas maaligasgas humawak nun isama mo pa coco lumber. Tanung niyo minsan sa karpintero with feelings.

Andaming self-entitled na tao sa industry na ito. Reklamador hindi naman bagay sa performance. Hindi na dapat kayo nireremind pumasok sa work. At pumasok on time. Mahihiya kayo sa volunteers ng mga feeding program. Mas energetic sila, mas may apoy eh free yun ha for the love of lang. Eh bayad naman sila. Nalaos si Nora Aunor dahil unprofessional daw. Eh si Nora Aunor ba kayo? Superstar yun eh. Anung feeling ng iba Gods gift sila sa BPO industry?

Kaunting malasakit din sana sa trabaho at industriya na maraming anak at kapatid nakapagtapos ng pag-aaral, estudyanteng nakatapos, mga bills na nabayaran tulad ng Meralco, Maynilad, Cable. At maraming pangarap na tinupad.
Sa industriya na libre ang kape.

Full force of CCD to be applied on difficult people

To     :     All Concerned

Thru:     GM Madel

cc:    HR

Date:  August 9, 2016

Goals:

1.  To motivate staff to come early and practice high speed of innovation;

2.  To build the team by uniting staff through good example

3.  To build success into the organization by making people keep their word;

Background:

The mother of good character is promptness and punctuality, keeping our word, to be trusted and relied upon comes from punctuality.   To be relied upon we need to keep our word.

Yet this office has been informed that some offices have tardy people and many still do not follow instructions of 3ffb.  A bad idea.

WTDN:

1.  Write disciplinary memo to those who are habitually late.  cc 201 file and performance evaluation.  This will cost these people their promotion and their allowances

     and those who do not understand compliance to orders and memo, or break their words

2.  Re imposition of penalties:

    1.  If you are late for minutes past 8:00 until 8:30 you get deduction for 30 minutes. 1/2 hour;

     2.  If you are late for more than 30 minutes, you are decked for one half day.

Come early.  Be punctual

Effective today,  August 9, 2016

hard copy for Calamba

Jorge  U. Saguinsin

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Please view the following sites  to be updated on latest trend on memorialization and for shared learning

Holy Gardens Memorial Crypts (Body, Ash, Bone)

Memorial Marketing and Management

Holy Gardens Chapel and Memorial Service

Landscaping ideas

FB Pages Holy Gardeners

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup

Repeating Policies on Leave of Absence, Emergency Leave, Tardiness

 TO         :  All

RE:            Absences, tardiness, leave of absence, notification

Objectives  :  l.  To ensure full complement all the time
                     2.  To instill discipline
                     3.  To ensure achievement of targets.

Background:   Lately, there is widespread practice of surprise absences from officers and staff alike and there is no end in sight.  Everybody is surprised that somebody just did not appear/report for work

l.   Tardiness of more than 30 minutes shall be considered an absence and unexcused absence.

2.  Unexcused absence shall merit;
      l.  A disciplinary memo
      2.  A one day deduction.

     Definition of unexcused absence:

     l.  There was no prior written (hard copy or soft copy) notification of at least 24 hours.  Text messages (sms), calls are not considered prior written notification.  Should there be a valid reason like health reasons, a medical certification is needed. (for self or relative). 

    2.  The employee, just like Pnoy, just decided he wont come to work.

3.  Three (3) unexcused absences shall merit suspension.

4.  Two months of continued frequent unexcused absences shall be disciplined with dismissal.

This is just a reiteration of old policy which is written as a reminder.

At this time when we sell just 4 lots a week, a tighter rein on discipline is in order.
Holy Gardens Memorial Park Group Customer Service, Excellence,Learning, Flexibility and Adaptability for all "Helping in the Grief of Many People"