Holy Gardens La Union Memorial Park - Weekly Upgrade on Improvement

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb

November 24, 2012

To:                    JORGE U. SAGUINSIN

Senior Managing Director

Fr:                     AIREEN S. RICAMARA

Records Assistant - Interment

Subject:           Weekly Upgrades on Improvements (November 19 – 24, 2012)

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1. Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
5 Lots Sales Amount: 172,482.18	2 Lots 2 Body Crypts Sales Amount: 110,168.38	Those that were tripped last week and those that have reserved last Nov.1 were able to close this week.  We have improved our sales and collection by continuous follow-up
Inputs (Internal)	Inputs (Internal)
Prospecting – 125 Prospecting during interment was effective; Facebook inquiries also increase as well as our Facebook likes from 67 to 80 Likes Contacting existing customers to offer the lot adjacent to their existing lot	Prospecting – 85 ·   We have scheduled prospecting / house to house saturation every 2:00 PM ·   Prospecting during interment while waiting for the funeral convoy ·   We have increased our FB Likes from 46 to 67 Likes ·   We are contacting existing customers to offer the lot adjacent to their existing lot	·   Since we have hired additional CSS, number of prospects became higher; ·   Improved Movie Maker Presentation of Interment and posting after the interment makes customer delighted because they were able to witness the interment right away; ·   Customers appreciated our effort of informing them that the adjacent was reserved for them and was a priority;
Setting sales appointment 6 Tripping	Setting sales appointment 2 Tripping	·         Out of 6 trippings, 5 customers were closed as sales 4 spot cash and 1 full down payment
Training of CSS Handling Complaints The importance of Customer Service	Training of CSS 6 ways on How to win friends and influence people Persuasive selling Closing Techniques	·         Offering cold water after the tripping; ·         Giving folding fan
External (Agents)	External (Agents)
Recruitment	Recruitment
Sales agent motivated – 4 Sales Agents motivated Text blasts – 15 agents Visited – 5 agents	Sales agent motivated – 3 Sales Agents motivated Text blasts – 15 agents Visited – 4 agents	Provided Agent with calling Cards; Provided PBB T-shirts

2. Customer service

Security Guard
Office	-          New office arrangement; maintaining the cleanliness of the office
Payments	-          Follow-up of customers in arrears helps increased our collection; -          Proper explanation to customers the reason why they have to pay their monthly amortization on time to avoid surcharge and avoid arrears
Documents	-          Immediate processing of documents for pouching to BPI to meet the 7 days delivery
Interments	-          On-line interment viewing by relatives of the deceased abroad using Skype and broadband
Post interments	Posted 5 interment videos on griefshare
Death anniversaries & birthdays:	5 death anniversaries and 5 birthday greetings of our passed away loved ones were posted at Holy Gardens Group.

3. UniqCSEx

Office furniture	Re-arrangement of office furnitures
Office décor	Additional ornamental plants were placed inside the office; Christmas decor
Car	Carwash of patrol; Needs replacement of battery; Purchase Order already forwarded to BPI Accounting
Toilets	Daily maintenance of toilet; Sprayed insecticide to get rid of crawling insects

4. Interment equipment – Painting of interment equipment was scheduled on November 27, 2012
5. Interment procedures – Implementation of the new interment program with commitment prayer;

6. Landscaping – Planting of peanut plant around calachuchi trees in the planting strip

Vertical Gardens	Setting up of new project for vertical garden in front of the office and in Lawn A, by planting poison ivy;
Herbal Gardens	Planting of seeds of Noni
Lawn and garden maintenance	Trimming of grass around the tablet marker Regular brushcutting of Lawn areas

7. Other improvement proposed.

Office
Vehicle	Replacement of Battery of Nissan Patrol
Interment	Portable sound system with microphone alternative during brown-out.
Saleable area and interment area	1 set of lawn mower
New Idea	Collecting of used plant pots for vertical garden using scrap deformed bars welded to serve as frame for the pots

Prepared by:

AIREEN S. RICAMARA

Records Assistant – Interment