Weekly Upgrades on Improvement - November 5 - 10, 2012

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb

November 10, 2012

To:                    JORGE U. SAGUINSIN

Senior Managing Director

Fr:                     AIREEN S. RICAMARA

Records Assistant - Interment

Subject:           Weekly Upgrades on Improvements (October 29 – November 3, 2012)

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1. Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
2 Lots 2 Body Crypts Sales Amount: 110,168.38	5 Lots 4 – reservations Sales Amount: 188,461.04	There was no improvement in sales, compared last Week.  We have to increase our prospecting activities and focus on more sales presentations and tripping.
Inputs (Internal)	Inputs (Internal)
Prospecting – 85 We have scheduled prospecting / house to house saturation every 2:00 PM Prospecting during interment while waiting for the funeral convoy We have increased our FB Likes from 46 to 67 Likes We are contacting existing customers to offer the lot adjacent to their existing lot	Prospecting – 50 Face Book Prospecting and Ask referrals from customers who were visiting from the site Prospecting during interment	Telemarketing and kamustahan to existing customers thru phone, then offering the lot beside their fully paid lot Scheduling of daily saturation in the afternoon; Daily checking of FB Account; Resolving simple complaints of customers: withered Bermuda grass. Walking around the park every 5:00 PM makes sense especially every Friday & Saturday because I was able to talk to the customers thus, referrals from them increases.
Setting sales appointment 2 Tripping	Setting sales appointment 4 Tripping	We gave folding fan to those who have tripped with positive response
Training of CSS 6 ways on How to win friends and influence people Persuasive selling Closing Techniques	Training of CSS Product Knowledge FAQ Handling Complaints	Citing simple jokes to customers and giving valuable advice on Extra Judicial Settlement and the importance of Last Will and Testament makes customer impressed of the staff and commending how we treat our customers well. Giving their thumbs up for a job well done especially during interment
External (Agents)	External (Agents)
Recruitment	Recruitment 1 Agent Recruited – Nena Merlita Subido
Sales agent motivated – 3 Sales Agents motivated Text blasts – 15 agents Visited – 4 agents	Sales agent motivated – 4 Sales Agents motivated Text blasts – 10 agents Visited – 5 agents	Provided Agent with calling Cards

2. Customer service

Security Guard
Office	–  Maintaining the cleanliness of the office and putting up of plants inside looks refreshing and clean
Payments	– Daily collections and payments were updated by daily text blast and reminding customers of their payments
Documents	Enclosing proposal letter on their documents offering upgrading of their investment into our superior products with our promo 0% until November 15, 2012
Interments	Designed new Thank you cards with motif; New set of songs and bereave family were provided with copy of new interment program
Post interments	Posted 6 interment videos on griefshare
Death anniversaries & birthdays:	10 death anniversaries and 10 birthday greetings of our passed away loved ones were posted at Holy Gardens Group.

3. UniqCSEx

Office furniture	General cleaning of tables, chairs and cabinets. Compilation of documents and logbooks.
Office décor	Ornamental plant pot at each corner of the office.
Car	Carwash of patrol; Repair and Replacement of clutch release bearing
Toilets	Repair of 2 toilet bowls in the old chapel; Sprayed insecticide to get rid of crawling insects

4. Interment equipment – Cleaning of Tent Canvass; Improvement in Motif design; Cleaning of graveliner

5. Interment procedures – Actual locating of lot for interment; Monitoring of interment set-up before the actual interment; checking of interment equipment and materials;

6. Landscaping – Planting of acalypa along planting strip of Lawn S and transferring of Golden duranta along planting strip of Lawn K;

Trimming of shrubs in the left and right side of the entrance;

Vertical Gardens	Setting up of new project for vertical garden in front of the office and in Lawn A, by planting poison ivy;
Herbal Gardens	Planted seeds of cherry tree; Propagated new variety of ficus and gumamela
Lawn and garden maintenance	5s sa mga lawn; Collecting of dried flowers and plastics in lawn area ;

7. Other improvement proposed.

Office	LED/ LCD TV in the office to view to our latest promo at the same time can be use during the interment.
Vehicle	Replacement of Battery of Nissan Patrol
Interment	Portable sound system with microphone alternative during brown-out.
Saleable area and interment area	1 set of lawn mower
New Idea	Collecting of used plant pots for vertical garden using scrap deformed bars welded to serve as frame for the pots

Prepared by:

AIREEN S. RICAMARA

Records Assistant – Interment